8/10 – Gut
Morten
27. Sept. 2024
Gut: Sauberkeit, Zustand der Unterkunft und Komfort des Zimmers
Verbesserungswürdig: Personal & Service
A rainy day in Rockport
The room was extremely nice, big and comfortable and very smartly appointed, but they should have concentrated a bit more on practicalities rather than just looks. There was only one hanger in the wardrobe and no hooks anywhere to hang up anything. The windows had either blackout blinds or nothing so anybody from opposite or walking past could see straight in and that includes the bathroom. We saw one unfortunate young lady running completely naked across their room next door. The worst complaint, however, is the incomprehensibly complicated and convoluted booking and check-in procedure. Everything has to be done online filling in forms, uploading photos etc after which a dooe code is supposed to be sent before arrival. This would be via email or possibly text and as we were in the road with no wifi we needed a text and requested same. Maybe because we didn't have US phone this never arrived so surprise...when we got to the place, we could ot get in and it was raining cats and dogs. We eventually got hold of someone on the phone and she gave the required code but could not explain how to access the internet so once we were finzlly in the room, had to repair to a nearby bar to be able to open our email and finally be able to read the email detailing everything. Except the wifi didn't work...so yet another call and we were eventually given the staff access code to wifi having spent over one and a half hour on this palaver. Never again and a shame as it is a nice place.
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Aufenthalt von 2 Nächten im September 2024