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Ambassador Thermal Motel

3.5 star property

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Photo gallery for Ambassador Thermal Motel

Indoor pool, 2 outdoor pools
Front of property
Economy Apartment, 2 Bedrooms | Private kitchen | Fridge, microwave, stovetop, electric kettle
Terrace/patio
Blackout curtains, soundproofing, iron/ironing board, free WiFi

Reviews

8.4 out of 10
Very good

Popular amenities

  • Housekeeping
  • Laundry
  • Kitchen
  • Parking included
  • Free WiFi

Explore the area

Map
Cnr Whakaue & Hinemaru Streets, Rotorua, 3040
  • Eat Street
    ‪5 min walk‬
  • Tamaki Maori Village
    ‪5 min walk‬
  • Polynesian Spa
    ‪8 min walk‬
  • Rotorua (ROT-Rotorua Regional)
    ‪13 min drive‬

Room options

Basic Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Basic Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 6
  • 1 Double Bed and 4 Single Beds

Basic Studio, Multiple Beds

  • Sleeps 3
  • 1 Double Bed and 1 Single Bed

Standard Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 7
  • 2 Double Beds and 3 Single Beds

View all photos for Standard Apartment, 1 Bedroom

Standard Apartment, 1 Bedroom | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Standard Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 5
  • 1 Double Bed and 3 Single Beds

Economy Apartment, 1 Bedroom

  • 66 sq m
  • Sleeps 4
  • 1 Double Bed and 2 Single Beds

Basic Studio, 1 Double Bed

  • 35 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Economy Apartment, 2 Bedrooms

Economy Apartment, 2 Bedrooms | Blackout curtains, soundproofing, iron/ironing board, free WiFi

Economy Apartment, 2 Bedrooms

  • 96 sq m
  • Sleeps 6
  • 2 Double Beds and 2 Single Beds

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About this property

Ambassador Thermal Motel

Hotel in Rotorua with 2 outdoor pools and indoor pool
Along with 2 outdoor pools, this hotel has an indoor pool and a children's pool. Free WiFi in public areas and free self parking are also provided. Other amenities include laundry facilities, free newspapers and tour/ticket assistance. All rooms are soundproofed and offer free WiFi and fans. Guests will find kitchens with fridges, stovetops and microwaves.
Ambassador Thermal Motel offers 19 accommodations with a hairdryer and an iron/ironing board. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and kitchenware and utensils.

Bathrooms include a shower and complimentary toiletries. This Rotorua hotel provides complimentary wireless Internet access. Additionally, rooms include fans and blackout curtains. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with an indoor pool. Other recreational amenities include a children's pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Ambassador Thermal Motel. During your stay, you're just a quick walk from Government Gardens. You'll find features such as free WiFi in public areas and free self-parking, plus 2 outdoor pools. This comfortable hotel has 19 rooms over 2 floors. Each room includes amenities such as free WiFi and a kitchen.
  • All accommodations offer kitchens, TVs and fridges
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor and 2 outdoor pools
  • Amenities include free newspapers in reception, a front desk safe and laundry facilities
  • Guests speak favourably about the value of their stay and the location
  • Steps from Government Gardens and 5 minutes on foot from Rotorua i-SITE Visitor Centre
As a guest of Ambassador Thermal Motel, you'll find 2 outdoor swimming pools, an indoor pool, and a children's pool. WiFi is free in public spaces. Ambassador Thermal Motel also features tour/ticket assistance, complimentary newspapers in the lobby, and laundry facilities. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Rotorua hotel.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free offsite parking within 5 metres
  • Street parking available
  • Free self parking on site

Things to do

  • 2 outdoor pools
  • Children's pool
  • Indoor pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Outdoor furniture

Accessibility

  • No lift

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 32-inch TV with cable/satellite channels

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Kitchen
  • Microwave
  • Refrigerator
  • Tea bags/instant coffee

More

  • Fan
  • Heating
  • Iron/ironing board
  • Phone
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 8:00 PM
Minimum check-in age - 18

Check-out

Check-out before 10 AM

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 8:00 PM) and Saturday - Sunday (9:00 AM - 8:00 PM)
Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Renovations and closures

The following facilities or services will be unavailable from March 16 2025 to April 10 2025 (dates subject to change):
  • One of the swimming pools
The following facilities are closed seasonally each year. They will be closed from 16 March to 10 April:
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: NZD 100 per stay

We've listed all charges provided to us by the property.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts major credit cards, debit cards and cash
This property's front desk is open during the following times:
  • Monday - Friday: 8:00 AM - 8:00 PM
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

National rating

For the benefit of our customers, we have provided a rating based on our ratings system.

Property is also known as

Ambassador Thermal
Ambassador Thermal Motel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Rotorua
Ambassador Thermal Hotel Rotorua
Ambassador Thermal Motel Hotel
Ambassador Thermal Motel Rotorua
Ambassador Thermal Motel Hotel Rotorua

Ambassador Thermal Motel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 207 out of 526 reviews
Rating 8 - Good. 228 out of 526 reviews
Rating 6 - Okay. 65 out of 526 reviews
Rating 4 - Poor. 21 out of 526 reviews
Rating 2 - Terrible. 5 out of 526 reviews

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Paulette

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff wer really nice and welcoming, rooms wer cleaned each morning, the location was ideal only a short walk to restaurants, would def come back again we thoroughly enjoyed our stay thankyou so much
Stayed 2 nights in Dec 2024

8/10 Good

Esme

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overnight stay close to intercity bus station and shopping/food places.
Stayed 1 night in Dec 2024

4/10 Poor

P

Travelled with family
Never Again.
Booked a 1 bedroom unit for 3 nights. Stayed 3 hours until we found new accommodation. Stained linen on beds, something running down the walls, oven was filthy, old fly pooh, peeling paint. Went to return the key and office was locked, so unable to discuss. But as they considered this unit was okay to rent out I had little faith in them having anything better to offer.
Stayed 3 nights in Dec 2024

8/10 Good

JEANETTE

Travelled with family
Liked: Cleanliness, staff & service, amenities
Close walking distance to city centre and eating places. Staff friendly. Facilities are clean but slightly oldish and needs a paint.
Stayed 2 nights in Dec 2024

8/10 Good

john

Decent property
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Clarence

Liked: Cleanliness, staff & service, property conditions & facilities
Good all round
Stayed 3 nights in Nov 2024

10/10 Excellent

Stevie

Stayed 2 nights in Oct 2024

8/10 Good

Suzanna, Albuquerque

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was warm and welcoming. Johns gave us a bigger room than we reserved and even helped us carry our suitcases up to our room. Property looks like your typical family run motel so there's a bit of quirkiness to it. Spa tub was the hottest hotel/motel one we've ever been in which was wonderful! We didn't try the other 2 pools
Stayed 2 nights in Nov 2024

10/10 Excellent

Sze Kiat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Highly recommended almost perfect
Stayed 4 nights in Nov 2024

8/10 Good

Tuan

Liked: Cleanliness, staff & service
Overall good stay, just the motel is a little rundown!
Stayed 2 nights in Nov 2024

6/10 Okay

Kevin

Travelled with family
Stayed 1 night in Oct 2024

10/10 Excellent

Ebony

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean accomodation, close to resturants
Stayed 1 night in Oct 2024

4/10 Poor

Belinda

Stayed 1 night in Oct 2024

6/10 Okay

mary

Travelled with group
Liked: Staff & service
It was ok for one night but wouldnt book again
The room and beds had stains, the whole place really needs an update, fresh paint, some actual decor. Staff was super nice, very friendly and helpful. Something was off overall but couldn't figure out what
Stayed 1 night in Oct 2024

6/10 Okay

Errol, Mangere Bridge

Stayed 2 nights in Sep 2024

8/10 Good

Claire

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Property was clean but very tired and in need of a refresh (pealing paint, marks, excessively soft worn beds). Nothing to directly complain about or need immediate fixing, just a general feel that I expected better, and that only essential maintenance had been done since covid. (But this was a similar quality standard in many of the other N.I. motels we stayed in during the trip). Kids liked the pools, and a convenient location, walkable to waterfront and dining.
Stayed 3 nights in Oct 2024

4/10 Poor

Liv

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is in desperate need for maintenance and repair, I strongly suggested that the room we were in be put aside and fixed before use again. We arrived to a bathroom that was missing a cabinet door, a shower drain that didn't drain and a wet floor from the shower leaking, not to mention the ceiling was covered in mould and the paint is all flaking away. The windows are the only ventilation and it takes all strength to open them due to their position. The floor lino is all pealing away and the room hadn't been vacuumed behind the beds they were covered in thick dust. The bedroom light was strobing in one room and not able to be used. All of these were mentioned to the staff who in my opinion did nothing to warn us or really rectify the issue basically saying we could leave with full refund or stay, I was travelling with my father and my 3 children under 8 in the school holidays, this was not fair options. Wouldn't stay again
Stayed 2 nights in Oct 2024

6/10 Okay

Natasha

Liked: Cleanliness, staff & service, room comfort
No oven was on!!
It was lovely here, felt like a short stay for us. The ovens did not work in every rooms us and family members had and when they did come to turn my one on I could smell something burning an it was because they left the top stove on. Any of my kids could have touched that stove and to make it worst I could not see any smoke alarms, everyone needs these for emergency.
Stayed 2 nights in Sep 2024

8/10 Good

Jun

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great location
Stayed 2 nights in Sep 2024

4/10 Poor

Ngarua

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Sep 2024

10/10 Excellent

Parthiv

Business traveller, Travelled with group
Good place and Price worthy
Stayed 1 night in Sep 2024

10/10 Excellent

Cynthia

Stayed 1 night in Sep 2024

8/10 Good

Deepak

Liked: Cleanliness, staff & service, amenities
Although it was the basic studio, it was very large and had everything i needed. Only negative was that the room looked a little run down and probably just needs a lick of paint to sort out.
Stayed 3 nights in Sep 2024