I have stayed in many vacation rentals across the world and this was by far the worst one for the following reasons:
1. Check-in - the day before arrival I recieved a message from the owner telling me I had not completed and returned their House Rules Agreement. I searched the listing, my email , sent multiple messages to the host and contacted VRBO. I spent well over an hour trying to track this down while I was packing. On the way to the house, I finally connecred with the host by phone and she was extremly rude. I explained who I was and that I was calling to find out how to check in without this agreement. She responded by saying 'Why are you calling me?' and hung up. She made some other rude comments, but I was puzzled. Eventually, she sent a message saying she got disconnected and that I could simply message back agreeing to the rules.
2. Communication was very poor the entire time prior to and after my stay. I messaged the host two times in the three weeks prior to my stay with no response. We had a multitude of isses during our stay and had very poor follow-up from the host regarding them.
3. The listing said it was newly remodeled. However, the bathroom was terrible. The floor of the shower was eroding, the toilet only worked every 15 minutes and the toild lid was discusting. The dishwasher did not work. The bedroom had an AC unit in the window not shown in the pictures and the air conditioner did not work our first couple days. It was 77-80 degrees in the unit. TBC