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SureStay Plus Hotel By Best Western San Antonio North 281 N

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for SureStay Plus Hotel By Best Western San Antonio North 281 N

Property amenity
Exterior
Egyptian cotton sheets, down duvets, blackout curtains
Outdoor pool
Lobby

Reviews

6.8 out of 10

Popular amenities

  • Room service
    Room service
  • Pool
    Pool
  • Parking available
    Parking available
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • Gym
    Gym

Explore the area

Map
11355 San Pedro Ave, San Antonio, TX, 78216
  • North Star Mall
    4 min drive
  • McAllister Park
    5 min drive
  • Alamo Quarry Market
    6 min drive
  • San Antonio, TX (SAT-San Antonio Intl.)
    5 min drive

Room options

View all photos for Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, Multiple Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 King Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave

  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 19 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Non Smoking

Egyptian cotton sheets, down duvets, blackout curtains

Standard Room, 1 King Bed, Accessible, Non Smoking

  • 11 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Red Roof Inn San Antonio - Airport
Pet-friendly
Parking included
Free WiFi
Air conditioning
3.9 out of 5, Good, (1006)
The price is CHF 55
for 1 night
includes taxes & fees
5 Dec - 6 Dec
Red Roof Inn San Antonio - Airport

About this property

SureStay Plus Hotel By Best Western San Antonio North 281 N

San Antonio hotel in Uptown with free breakfast and health club
This hotel features an outdoor pool, a health club and a snack bar/deli. Free buffet breakfast, free WiFi in public areas and free self parking are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre.
SureStay Plus Hotel By Best Western San Antonio North 281 N offers 61 air-conditioned accommodations with coffee/tea makers and complimentary newspapers. Beds feature Egyptian cotton sheets and down duvets. Guests can make use of the in-room fridges and microwaves. Bathrooms include a combined bath/shower unit with a deep soaking bath and a hydromassage showerhead, and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Televisions come with premium cable channels. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool and a health club.
Our customers tell us that they can't get enough of the helpful staff at SureStay Plus Hotel By Best Western San Antonio North 281 N. During your stay, you'll be close to North Star Mall. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free buffet breakfast served daily
  • Free WiFi
  • Free self-parking and Motorhome/coach/lorry parking
  • Take a swim in the outdoor pool
  • Amenities include free newspapers in reception, a 24-hour business centre and laundry facilities
  • On-site recreation includes a gym
  • Just a 4-minute drive from North Star Mall and 12 minutes from Alamo
SureStay Plus Hotel By Best Western San Antonio North 281 N offers its guests an outdoor pool and a health club. There's a snack bar/deli on site. Free breakfast is available daily. Public spaces have free WiFi.

You'll find a 24-hour business centre on site. SureStay Plus Hotel By Best Western San Antonio North 281 N also features barbecue grills, coffee/tea in common area, and complimentary newspapers in the lobby. You'll have access to the health club at a partner property. Limited free parking is available on a first-come, first-served basis.

Guests are served a free buffet breakfast daily from 6 AM to 9 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site parking

Food and drink

  • Free buffet breakfast available daily 6 AM to 9 AM
  • Coffee and tea in common areas
  • Snack bar/deli

Family friendly

  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Outdoors

  • Barbecue grill

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Wheelchair accessible (may have limitations)

More

  • 1 building

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Egyptian cotton sheets
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Hair dryer
  • Hydromassage showerhead
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 40-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Limited room service
  • Microwave
  • Refrigerator

More

  • Air conditioning
  • Connecting rooms available
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 21

Check-out

Check-out before 11 AM

Special check-in instructions

The property charges USD 2.50 for credit card payments
Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in
For more details, please contact the property using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 100.00 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 15.0 per night
  • Credit card charges are subject to a surcharge of USD 2.50

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

We should mention

  • Pool access available from 10 AM to 9 PM
  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

SureStay Plus Hotel Best Western San Antonio Airport
SureStay Plus Best Western San Antonio Airport
Super 8 San Antonio Airport
Surestay Plus By Antonio 281 N
SureStay Plus Hotel by Best Western San Antonio Airport

SureStay Plus Hotel By Best Western San Antonio North 281 N Reviews

Reviews

6.8
Rating 10 - Excellent. 293 out of 1004 reviews" "
Rating 8 - Good. 252 out of 1004 reviews" "
Rating 6 - Okay. 164 out of 1004 reviews" "
Rating 4 - Poor. 120 out of 1004 reviews" "
Rating 2 - Terrible. 175 out of 1004 reviews" "

7.0/10

Cleanliness

7.2/10

Staff & service

6.4/10

Amenities

6.8/10

Property conditions & facilities

6.4/10

Eco-friendliness

Reviews

10/10 Excellent

Rosa belle

Stayed 2 nights in Aug 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was horrible. The hotel lost my reservation. I called Hotels.com and showed the front desk manager my email with confirmation number, but somehow they said I didn't have a reservation. I'll never attempt to stay there again.
Stayed 1 night in Aug 2024

2/10 Terrible

Jeremy

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was not at all good, it is the worst property I have ever stayed at. The property management after a conflict with double booking yelled at us and cussed us out. Pee stains on sheets and room reeked of mariuna after they had gotten on us about not refunding our deposit if we smoked room. After incident at 1 am which took two hours to get anywhere, it was promised manger would be downstairs at 9 am. When they were not there I asked to speak to manger because the front attended said they cannot resolve issue without manager and we would just have to check out and leave. I was not leaving without some resolve. Manager was then called and was in bed upstairs sleeping she said and was upset and yelling and cussing and did not want to help. They later said to bad there is nothing we can do.
Stayed 1 night in Aug 2024

8/10 Good

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities
Nice clean safe affordable place to stay
Stayed 2 nights in Aug 2024

10/10 Excellent

Cristino

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff where hard working and uniquely beautiful in regards to there personality. 100 percent
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, room comfort
Disappointed
It is good for a one night stay. We stayed for 3 days and our bedsheets were not changed out daily, our towels were not changed out daily. When asking the cleaning staff for assistance the lady became angry. I do not recommend for a long stay.
Stayed 3 nights in Jul 2024

8/10 Good

Kim

Liked: Cleanliness
Stayed 2 nights in Jul 2024

10/10 Excellent

Megan

Liked: Staff & service
Stayed 1 night in Jul 2024

10/10 Excellent

Samuel

Stayed 1 night in Jul 2024

2/10 Terrible

Vanessa

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Our room was dirty. There was used dirty soap bars in our shower. Shower was dirty and with hair in it. Toilet was dirty. Refrigerator had spilling in it. Hair blow dryer is burnt- melted. Molding around the toilet are dusty and dirty. Hallways smell like cigarette.
Stayed 1 night in Jul 2024

4/10 Poor

Gillian

Disliked: Staff & service
Stayed 1 night in Jul 2024

8/10 Good

Carlos

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like its very clean and i dont like no elevator
Stayed 1 night in Jul 2024

10/10 Excellent

Sergio N

Stayed 1 night in Jul 2024

6/10 Okay

Christine

Travelled with family
Liked: Cleanliness, property conditions & facilities
Washer/dryer weren't working, 1st breakfast day it was not kept up, same breakfast was repeated. Front desk staff were neutral.
Stayed 6 nights in Jul 2024

8/10 Good

Alana

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Comfy and clean, but had to switch rooms because AC didn’t work and smelled like it was burning. In the next room the fridge didn’t work, but we decided to stay put anyway and just not use it. Service at front desk was very nice and helpful. Pool looked clean and inviting, but we didn’t use it due to local weather. Good location. Fine for the price.
Stayed 1 night in Jul 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Top notch
Stayed 1 night in Jul 2024

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, room comfort
Not impressed
The bathroom had not been cleaned. The soap was used and had hair on it. There was a wet floor rug and washcloth left on the tub. It was loud all night.
Stayed 1 night in Jul 2024

10/10 Excellent

Keyonia

Liked: Cleanliness
Nice
Stayed 1 night in Jul 2024

4/10 Poor

Lesa

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Although room was clean, it did not smell very good and is a very old property. The AC made noise that was impossible to sleep with. We did not stay.
Stayed 1 night in Jul 2024

4/10 Poor

April

Stayed 1 night in Jul 2024

2/10 Terrible

Sandra

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Never again
Chlorine tablets and chemicals were thrown into the pool. The breakfast consisted of coffee, eggs and sausage nothing else was available not working. The eating area was tiny. There is no elevator and the stairs are located only at the ends of the buildings. Which wouldn’t be too bad if the hall way acs were on. Nope they had them off and the windows open. Every asthmatics nightmare. Never again at this location.
Stayed 1 night in Jul 2024

10/10 Excellent

Keyonia

Liked: Cleanliness, amenities, property conditions & facilities
The pool need to be cleaning out
Stayed 1 night in Jul 2024

2/10 Terrible

Denise

Disliked: Cleanliness, staff & service, property conditions & facilities
Microwave and fridge didn’t work
Stayed 2 nights in Jul 2024

10/10 Excellent

Juan

Liked: Staff & service, property conditions & facilities, room comfort
Disliked: Cleanliness
Stayed 8 nights in Jun 2024

10/10 Excellent

Daisy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The area is very convenient to stay at due to its proximity to the airport.
Stayed 1 night in Apr 2024