This place was very easy to book at the last min. We needed a room since we lost our reservation we made months ago elsewhere. The place looked run down when we got there & there were quite a few homeless people around the parking lot area. The 2nd day we ran errands & came back to our key cards not working. Front desk reactivated them (never asked for ID-just asked for room #). When we left again later that night & returned around 2am, our car had been stolen! It was missing from the spot we left it in! & the room was ransacked! No forced entry, the window was locked so someone must have used a key card to enter. The front desk personnel was absolutely USELESS! The manager - Bob - was worse. We called the cops, they took forever to take our report. They have video footage that would have allowed us to see who was responsible but they wouldn’t show us the footage. Wouldn’t refund us or discount our stay. They stole backpacks, wallets, car & house keys, underwear, clothes, etc. I filed a claim with my credit card to refund me all the money spent on that horrible experience since purchases on cc’s are insured. Police told us that place is the worst place to stay at due to all the criminal activity that is rampant. Homeless break into rooms & steal, staff has access to so no one knows except to look at the video footage to know who’s really guilty. Never coming back to this place or anywhere near it. The investigation is ongoing (03.25.23).
