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Sereno Hotel

3.0 star property

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Photo gallery for Sereno Hotel

IL Giardino | Premium bedding, individually decorated, individually furnished
Front of property
Fireplace
Property entrance
Terrace/patio

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Spa
  • Gym
  • Room service
  • Pet-friendly
  • Parking included

Explore the area

Map
Av. 16 de Septiembre No. 22, Centro, San Cristóbal de las Casas, CHIS, 29200
  • Mesoamerican Museum of Jade
    ‪1 min walk‬
  • San Cristóbal de las Casas Cathedral
    ‪4 min walk‬
  • Plaza 31 de Marzo
    ‪4 min walk‬
  • Tuxtla Gutierrez (TGZ-Angel Albino Corzo Intl)
    ‪94 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, individually decorated, individually furnished

Deluxe Room

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room | Premium bedding, individually decorated, individually furnished

Standard Double Room

  • 17 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Family Room

Premium bedding, individually decorated, individually furnished

Family Room

  • 50 sq m
  • City view
  • Sleeps 7
  • 1 King Bed, 2 Double Beds and 1 Single Bed

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About this property

Sereno Hotel

Colonial San Cristóbal de las Casas hotel in De La Merced with a full-service spa
This hotel features a full-service spa, a fitness centre and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a snack bar/deli, spa services and tour/ticket assistance are on-site.
Sereno Hotel offers 6 accommodations with a hairdryer. Each accommodation is individually furnished and decorated. Beds feature premium bedding. 42-inch plasma televisions come with cable channels. Guests can surf the web using complimentary wireless Internet access. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.
Recreational amenities at the hotel include a fitness centre.
The on-site spa has couples treatment room(s). Services include massages.
During your stay at Sereno Hotel, you're just a quick walk from Mesoamerican Museum of Jade. Enjoy features like free WiFi in public areas and free self-parking, plus a full-service spa. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free self-parking
  • Enjoy garden views while dining at INDÓMITO
  • Treat yourself to massages at the spa
  • Services include tour or ticket assistance and luggage storage
  • On-site recreation includes a gym
  • Steps from Mesoamerican Museum of Jade and San Cristóbal de las Casas Cathedral
  • Cats and dogs welcome for a fee
  • Pet-friendly amenities are available, including food and water bowls
Sereno Hotel offers its guests a full-service spa and a fitness centre. There's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and tour/ticket assistance are also featured at Sereno Hotel. Free self parking is available. A complete renovation of Sereno Hotel was completed in July 2024.

Smoking is allowed in designated areas at this 3-star San Cristóbal de las Casas hotel.

INDÓMITO – Overlooking the garden, this bar serves brunch, lunch, dinner and light fare. Guests can enjoy drinks at the bar.
Room service (during limited hours) is available.
A hosted evening meal is available for a surcharge on Tuesday, Wednesday, Thursday, Friday and Saturday.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Airport shuttle on request
  • Free self parking on site

Food and drink

  • A bar/lounge
  • Hosted evening meal available on Tuesday, Wednesday, Thursday, Friday, and Saturday for a fee of MXN 400
  • Snack bar/deli

Restaurants on site

  • INDÓMITO

Things to do

  • Full-service spa
  • Gym

Family friendly

  • Snack bar/deli

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Garden
  • Terrace

Full-service spa

  • Couples treatment rooms
  • Massage

Accessibility

  • No lift
  • Smooth flooring in public areas

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 42-inch plasma TV with cable channels

Food and drink

  • Limited room service

More

  • Connecting rooms available
  • Heating
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport; guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 11:00 PM
Front desk staffed during limited hours
This property doesn't offer after-hours check-in

Access methods

Front desk (limited hours)

Pets

  • Pets: MXN 250.00 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for MXN 250.0 per day.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: MXN 250.00 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: MXN 250.0 per day
  • Hosted evening meal: MXN 400

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Sereno Hotel offers transfers from the airport. Please contact the property on the number on the booking confirmation with your arrival details prior to travel. The front desk at this property is open daily from 8:00 AM - 11:00 PM.
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Sereno Art Hotel San Cristobal de las Casas
Sereno Art Hotel
Sereno Art San Cristobal de las Casas
Sereno Art
Sereno Art Hotel
Sereno Hotel Hotel
Sereno Hotel San Cristóbal de las Casas
Sereno Hotel Hotel San Cristóbal de las Casas

Sereno Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 68 out of 104 reviews
Rating 8 - Good. 22 out of 104 reviews
Rating 6 - Okay. 6 out of 104 reviews
Rating 4 - Poor. 4 out of 104 reviews
Rating 2 - Terrible. 4 out of 104 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Hans

Stayed 1 night in May 2024

10/10 Excellent

Jorge Gerardo

Tiene agua caliente
Stayed 1 night in Feb 2024

10/10 Excellent

James E

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Bibiana

Travelled with family
Disliked: Room comfort
Too noisy
This hotel is a one floor building the rooms are situated where the restaurant, bar and reception are. Our room was directory to the street on one side and right outside of our door was the reception, two full nights of not sleeping due to the noise either from the street or the reception and restaurant.
Stayed 2 nights in Aug 2023

4/10 Poor

bonifacio

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Not what we expected, not what was on the website.
Stayed 2 nights in Jul 2023

8/10 Good

claudia

Stayed 1 night in Dec 2022

8/10 Good

Salvador

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff and beautiful hotel!
Stayed 1 night in Jul 2022

10/10 Excellent

Anna

Liked: Cleanliness, staff & service, property conditions & facilities
Wonderful and a very very unique hotel!
Stayed 7 nights in Jul 2022

10/10 Excellent

Alexa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My mom and I had a great experience at this hotel. The area was perfect, it was super close to the center of the city and near many restaurants and shops. The front desk staff, Manuel and Cristian were super helpful and made sure our stay was comfortable. The rooms were super cozy and we loved the rustic feel. Will definitely be staying here again!
Stayed 6 nights in Mar 2022

10/10 Excellent

Marc, Lake Country

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a great property and location. The restaurant is also awesome.
Stayed 1 night in Jan 2022

10/10 Excellent

Fernanda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very quiet and clean. Everyone was nice. Bed really comfortable and relaxing.
Stayed 3 nights in Dec 2021

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I did not get the room I requested. They moved me to a family room at the same price which was okay, but not what was expected. The bed is extremely comfortable. Food is great.
Stayed 2 nights in May 2021

10/10 Excellent

Alex

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Something different
It was an amazing game experience. Hotel is very very unique and artistic. I staid in a cabin like room. Every room is a different design .
Stayed 2 nights in Dec 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Sep 2020

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay!! Can’t wait to come back!
Stayed 3 nights in Mar 2020

6/10 Okay

Coline

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
You are paying the location
Good location, near Zocalo, however very noisy. Missing window in my room, I have not been able to sleep the first night due to street noise. Next day, I've informed the reception, when I came back during the night, window was still not fixed.
Stayed 2 nights in Apr 2019

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service
The courtyard was my favorite spot. The modern and traditional blend of decor was comfortable and pleasing
Stayed 8 nights in Apr 2019

8/10 Good

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A little gem!!
When we arrived at our hotel, we were a little put off because although we phoned ahead and said we would be arriving on the midnight bus and assured all would be well, we had to ring about a dozen times before someone arrived from the amping building. However we were shown to our charming casita. It was cold in the room but after turning on the heater, and with the help of an extra blanket we felt comfortable. The bed was wonderful - the best we have had in our 3 week trip! The casita sits in a private area in a lovely garden and has a nice hanging chair from which to relax and enjoy nature. It is called an art hotel for a reason - unique light fixtures, lamps and even bathroom taps! We loved it - rustic and chic at the same time,, The staff were very accommodating and helpful. We originally had a reservation for 3 nights, but liked San Cristóbal so much we wanted to extend our stay for another 2 nights. Unfortunately they were about to begin a 2 month renovation and could not extend us. But they lined us up with a sister hotel just around the corner and we were very please with the ease of moving to another lovely location.
Stayed 3 nights in Jan 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Spacious, comfortable rooms in great location
Spacious comfortable rooms, great food, perfect location!
Stayed 1 night in Nov 2018

10/10 Excellent

Isabel, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect hotel
Sereno is a big house with few rooms. My room was very big and ckean with a lot of light. The bathroom also very big. The TV has Netflix. It is ine block from everything. So nice. Perfect and also cheap
Stayed 1 night in Mar 2018

10/10 Excellent

Abby, Boulder, CO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious hotel right in town
Luxurious hotel. Wish we could have stayed longer!
Stayed 2 nights in Dec 2017

2/10 Terrible

Verified traveller

Disliked: Staff & service
Loud dance music from hotel DJ until late night!
Our short stay in lovely San Cristobal was marred by two things. One, the bathroom (which was open to the rest of the room in the modern style, and without a curtain or frosted glass) smelt bad and because it was 'in' the main room we couldn't escape the smell. Two, and much more problematically, the hotel had one of its apparently regular performance nights on when we were there, which are held in the courtyard from where all the rooms are accessed. This wasn't an issue when a stand up comic was on, but was unbearable when ridiculously loud dance music was played until late into the night. This was so loud that when the music finally did stop, our ears were ringing with tinnitus. When I complained, the staff were friendly but explained that they couldn't do anything as it was "an art hotel" (which reading other negative reviews seem to be their catch-all excuse). This would be fair enough if the hotel website gave any indication that guests at their raves got priority over paying hotel guests, or if this were explained at check in, but neither of these were the case. So effectively our room could not be used as a hotel room (relaxing, reading, sleeping, etc) from about 8pm until nearly midnight. This was a shame as otherwise the hotel seemed nice in general and in a great location. My advice: whatever you do, call before you book and make sure one of these performance nights are not on.
Stayed 1 night in Dec 2017

10/10 Excellent

Luis Alfonso

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Great boutique hotel, good staff. I stayed at Il Giardino which is quiet and you have privacy.
Stayed 1 night in Aug 2017

8/10 Good

Sally, Oklahoma

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We love this hotel and stay here frequently.
The staff is great and very accommodating. Only downside is the water pressure, but is expected in San Cristobal. You cannot beat it for the price and location.
Stayed 4 nights in Jun 2017