While I can understand that repairs need to be done at no point during our stay did the hotel have heat. When I reached out, I was told that I could get a space heater from the front desk, but there was no space heater at the front desk. Then I was told that the heat was under repair and they would bring us extra blankets. They did, in fact, bring extra blankets, which was very helpful while sleeping, and thankfully we did not spend a lot of time in the room outside of that. The shower took 15+ minutes to warm up to the point where you could stand in the water. Additionally, the futon type furniture in the living room was sold as a place to sleep, but it was not designed as something to be slept on. I was told by the contact that we had that due to the heat mixup we would receive a 10% discount. That never occurred. I would absolutely not stay there again. Despite the fact that the location was perfect for us.