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HI San Francisco Downtown Hostel

2.0 star property

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Photo gallery for HI San Francisco Downtown Hostel

Lounge
Exterior
Fridge, microwave
Lounge
Reception

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Laundry
  • 24/7 front desk
  • Free WiFi

Explore the area

Map
312 Mason Street, San Francisco, CA, 94102
  • Union Square
    ‪3 min walk‬
  • Moscone Convention Center
    ‪14 min walk‬
  • Oracle Park
    ‪3 min drive‬
  • San Francisco, CA (SFO-San Francisco Intl.)
    ‪19 min drive‬

Room options

View all photos for Bed in Men's 4-bed Dormitory

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Men's 4-bed Dormitory

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Women's 4-bed Dormitory

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Men's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Men's 4-bed Dormitory Ensuite

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in Women's 4-bed Dormitory Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in Women's 4-bed Dormitory Ensuite

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Bed in All-Gender 6-Bed Dorm Ensuite

Desk, laptop workspace, blackout curtains, iron/ironing board

Bed in All-Gender 6-Bed Dorm Ensuite

  • Sleeps 1
  • 1 Single Bunk Bed

View all photos for Private Economy Room

Desk, laptop workspace, blackout curtains, iron/ironing board

Private Economy Room

  • Sleeps 3
  • 1 Double Bed and 1 Single Bunk Bed

View all photos for Private Twin Room Ensuite

Private Twin Room Ensuite | Desk, laptop workspace, blackout curtains, iron/ironing board

Private Twin Room Ensuite

  • Sleeps 2
  • 2 Single Beds

View all photos for Private Queen Room Ensuite

Private Queen Room Ensuite | Desk, laptop workspace, blackout curtains, iron/ironing board

Private Queen Room Ensuite

  • Sleeps 2
  • 1 Queen Bed

Similar properties

Exterior

Chapter San Francisco

  • Free WiFi
  • Laundry
  • Housekeeping
  • Microwave
4.7 out of 5, Exceptional, (211)
The price is CHF 55
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Chapter San Francisco

About this property

HI San Francisco Downtown Hostel

Hostel with a 24-hour front desk, a short walk to Union Square
Along with coffee/tea in a common area, this smoke-free hostel has a microwave in a common area and a fridge in a common area. WiFi in public areas is free. Additionally, laundry facilities, a 24-hour front desk and a library are on-site. Housekeeping is available on request.
HI San Francisco Downtown Hostel offers 99 accommodations with a hairdryer and portable fans. Guests can surf the web using complimentary wireless Internet access. Bathrooms include a shower. Housekeeping is offered on request and an iron/ironing board can be requested.
Our customers tell us that they can't get enough of the helpful staff at HI San Francisco Downtown Hostel. During your stay, you're just a quick walk from Union Square. Enjoy features like free WiFi in public areas, plus laundry facilities and a library.
  • Free WiFi
  • Amenities include locker space, laundry facilities and multilingual staff
  • Just a 3-minute walk from Union Square and 14 minutes on foot from Moscone Convention Center
As a guest of HI San Francisco Downtown Hostel, you'll find a library, multilingual staff, and tour/ticket assistance. WiFi is free in public spaces. HI San Francisco Downtown Hostel also features coffee/tea in common area, laundry facilities, and an ATM.

This San Francisco hostel is smoke free.

Languages

English, French, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour offsite parking (USD 35 per night)

Food and drink

  • Coffee and tea in common areas

Things to do

  • Foosball table
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Lockers
  • Luggage storage
  • Shared microwave
  • Shared refrigerator
  • Water dispenser

Guest services

  • Housekeeping (on request)
  • Multilingual staff
  • Tour and ticket assistance

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Hair dryer
  • Shower
  • Towels provided

More

  • Desk
  • Heating
  • Iron/ironing board on request
  • Laptop workspace
  • Portable fan

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:00 AM
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out

Special check-in instructions

An adult aged 18 or older must assume all liability for the booking
Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 1:00 AM please contact the property in advance using the information on the booking confirmation

Renovations and closures

The property will be renovating from 1 December 2024 to 31 March 2025 (completion date subject to change). The following areas are affected:
  • Lift
Renovation work will only be conducted during working hours on weekdays. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Nearby parking fee: USD 35 per night(82 ft away; open 24 hours)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property/stay dates)
This property accepts credit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector and a first aid kit
Guests arriving after 1:00 AM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property. An adult age 18 or older must assume all liability for the booking.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hi Francisco Hostel Francisco
HI San Francisco Downtown Hostel San Francisco
HI San Francisco Downtown Hostel Hostel/Backpacker accommodation

HI San Francisco Downtown Hostel Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 195 out of 290 reviews
Rating 8 - Good. 69 out of 290 reviews
Rating 6 - Okay. 13 out of 290 reviews
Rating 4 - Poor. 7 out of 290 reviews
Rating 2 - Terrible. 6 out of 290 reviews

9.0/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Sudhanshu

Liked: Cleanliness, staff & service, property conditions & facilities
Great place overall
Stayed 2 nights in Dec 2024

10/10 Excellent

FRANCESCO

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Hamza

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

David

Stayed 2 nights in Nov 2024

8/10 Good

Leslie, San Jose

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like that room where clean and safe. Breakfast and the kitchen was a very nice experience.
Stayed 2 nights in Dec 2024

10/10 Excellent

Mohammad

Stayed 5 nights in Dec 2024

10/10 Excellent

Mohammad

Stayed 7 nights in Nov 2024

10/10 Excellent

Mohammad

Stayed 2 nights in Dec 2024

10/10 Excellent

Florencia

Great experience.
Stayed 4 nights in Nov 2024

10/10 Excellent

Richard

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Tv in room but had a blessed stay
Stayed 1 night in Nov 2024

10/10 Excellent

Ma. Deborah J. Dela

Travelled with family
Liked: Cleanliness, staff & service, amenities
My second stay here. The first stay was great, shared beds with 4 other girls, room was in the second floor, very nice, clean and quiet room, breakfast was substantial too. I was impressed, so on my second visit to SFO, I brought my daughter with me. Was given a 5th floor room, for 3 people, but only me and my daughter occupied it the whole 2-night stay. The room smelled of dirty, old and wet carpet. We arrived almost 12 midnight, and only had a day to tour the city, we didn’t ask for a room-change for it was a waste of time. I would still stay in this hostel the next visit, for it’s very near the Powell station and lots of connecting transportation to everything, but I’ll be sure to ask for a room change if the room smells.
Stayed 2 nights in Nov 2024

10/10 Excellent

Xinyi

Stayed 2 nights in Oct 2024

6/10 Okay

Paapa

Stayed 4 nights in Nov 2024

10/10 Excellent

Diana Wilson

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful experience. This was my first time in SF and first time staying at a hostel. I chose to stay in the private queen room. The location is awesome, right in the downtown area and close to public transportation. There’s free WiFi and a modest free breakfast (toast, cereal, boiled eggs, coffee). The second floor has a lounging area and a foosball table. The staff was kind and helpful. It was very clean. The room was spacious.
Stayed 1 night in Nov 2024

10/10 Excellent

Andrea Issanagui

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed in a female dorm for one night. It was comfortable. The only thing was that the carpet felt moist and I didn’t know why. Bathroom was outside the room but huge and with hot water. It’s an old classical building right in the middle of everything. Breakfast was basic but appreciated anyway. Would definitely stay again.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good stay. What I would expect, which is nice isn't it? HI's are all a little bit different, but dependable - you know? Thanks.
Stayed 1 night in Nov 2024

10/10 Excellent

Chantal

Liked: Cleanliness, property conditions & facilities
Great hotel for the price. Amazing location. A little noisy.
Stayed 7 nights in Oct 2024

10/10 Excellent

Benjamin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First stay at a hostel. Not bad.
Only needed a clean room to stay in for the night after seeing a late show. I was there for check in and then back around 2am to sleep. I had a top bunk, the bed was fine, no one was on bottom. A five minute walk from Bart. I was hoping for a better breakfast but it was very simple(I had toast with butter and jam,an apple, and some boiled eggs and coffee), but better than nothing. There's also a cafe/restaurant next door if you want something else. I would stay again for the price.
Stayed 1 night in Sep 2024

10/10 Excellent

Josue

Stayed 1 night in Sep 2024

10/10 Excellent

Sui Yin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Kris Ann

Liked: Cleanliness, staff & service
Stayed 1 night in Sep 2024

10/10 Excellent

Elisa

Stayed 5 nights in Aug 2024

10/10 Excellent

Intakab

Great
Stayed 1 night in Sep 2024

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Veronica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Love it.
Stayed 1 night in Aug 2024