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Four Points by Sheraton San Jose Airport

3.0 star property

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Photo gallery for Four Points by Sheraton San Jose Airport

Breakfast, lunch and dinner served
Exterior
Pillow-top beds, in-room safe, desk, blackout curtains
Food and drink
Lobby

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Housekeeping
  • Parking available
  • Laundry

Explore the area

Map
1471 N 4th Street, San Jose, CA, 95112
  • SAP Center at San Jose
    ‪5 min drive‬
  • San Jose McEnery Convention Center
    ‪5 min drive‬
  • CSU San Jose State University
    ‪6 min drive‬
  • San Jose, CA (SJC-Norman Y. Mineta San Jose Intl.)
    ‪4 min drive‬

Room options

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 35 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility Accessible, Tub)

  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Hearing Accessible)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Hearing Accessible)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking (Mobility/Hearing Access, Roll-In Shwr)

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 1 King Bed, Non Smoking

  • 33 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Non Smoking

Pillow-top beds, in-room safe, desk, blackout curtains

Room, 2 Queen Beds, Non Smoking

  • 35 sq m
  • Sleeps 4
  • 2 Queen Beds

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About this property

Four Points by Sheraton San Jose Airport

Hotel with free airport shuttle, in the vicinity of CSU San Jose State University
This smoke-free hotel features a restaurant, a fitness centre and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a 24-hour business centre, coffee/tea in a common area and a business centre. Housekeeping is available on request.
Four Points by Sheraton San Jose Airport offers 195 accommodations with a safe and complimentary bottles of water. Beds feature pillowtop mattresses. Flat-screen televisions come with cable channels and pay-per-view films. Rooms have partially open bathrooms. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Four Points by Sheraton San Jose Airport. During your stay, you'll be within walking distance of Casino M8trix. Enjoy features like free WiFi in public areas and a free round-trip airport shuttle, plus a restaurant.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Self-parking and Motorhome/coach/lorry parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • On-site recreation includes a gym
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 5 minutes by car from SAP Center at San Jose and 5 minutes from San Jose McEnery Convention Center
  • Free airport shuttle service
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a 24-hour business centre and 5 meeting rooms.

A computer station is on site and WiFi is free in public spaces. Event space at this hotel measures 7586 square feet (705 square metres) and includes conference space. A fitness centre, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Four Points by Sheraton San Jose Airport. A roundtrip airport shuttle is free (available on request). For a fee, parking is available.

This San Jose hotel is smoke free.

Four Points by Sheraton San Jose Airport has a restaurant serving breakfast, lunch and dinner.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 5:00 AM to 11 PM at scheduled times and on request
  • Parking on site (USD 15 per day)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking available

Food and drink

  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Gym

Family friendly

  • Free cot
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 5 meeting rooms
  • 7,586 square feet of conference space
  • Computer station

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Grab bar near toilet
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height door lock
  • Low-height electrical sockets in bathroom
  • Low-height view port in door
  • Transfer shower
  • Visual fire alarm
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Pillowtop mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Partially-open bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels
  • Pay films

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 2:00 AM
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The property will be renovating from 3 March 2025 to 1 April 2025 (completion date subject to change). The following areas are affected:
  • Bar/lounge
  • Exterior
  • Fitness facilities
  • Lobby
  • Meeting facilities
Renovation work will only be conducted during working hours. Every effort will be made to minimise noise and disturbance.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Self-parking fee: USD 15.00 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel San Jose Airport
San Jose Airport Hotel
Four Points Sheraton San Jose Airport Hotel
Four Points Sheraton San Jose Airport
Four Points By Sheraton Jose
Four Points by Sheraton San Jose Airport Hotel
Four Points by Sheraton San Jose Airport San Jose
Four Points by Sheraton San Jose Airport Hotel San Jose

Four Points by Sheraton San Jose Airport Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 471 out of 1002 reviews
Rating 8 - Good. 305 out of 1002 reviews
Rating 6 - Okay. 102 out of 1002 reviews
Rating 4 - Poor. 62 out of 1002 reviews
Rating 2 - Terrible. 62 out of 1002 reviews

8.6/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

8.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

2/10 Terrible

Matt

Disliked: Property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Matthew

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Don’t go!
Crazy level of construction. Bar and restaurant closed. Lousy neighborhood. Shower did not drain at all.
Stayed 1 night in Dec 2024

10/10 Excellent

Shannon

Stayed 2 nights in Oct 2024

6/10 Okay

Cathy

Travelled with family and small children, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
When I booked on line I was expecting a full service hotel experience and not construction and lack of the amenities. Won't stay there again.
Stayed 2 nights in Oct 2024

10/10 Excellent

Shamea

Liked: Cleanliness, staff & service, property conditions & facilities
It was ok for the price. Complementary breakfast
Stayed 1 night in Aug 2024

10/10 Excellent

David

Liked: Cleanliness
Stayed 1 night in Sep 2024

8/10 Good

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

6/10 Okay

Michele

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jun 2024

10/10 Excellent

Vanda

Stayed 1 night in Aug 2024

2/10 Terrible

Mythili, ROSEVILLE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Will never stay here. Horrible property and service.
Stayed 1 night in May 2024

10/10 Excellent

Erika

Stayed 1 night in Aug 2024

8/10 Good

Elizabeth

Stayed 1 night in Aug 2024

8/10 Good

Ray

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
like- Convenient, quiet location. Not liked- Restaurant was closed. No advance notice of such.
Stayed 1 night in Sep 2024

10/10 Excellent

Mary Daisy

Stayed 1 night in Sep 2024

8/10 Good

Donna

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property was nice room was really nice. The only thing is at the time of check-in. I should've been told that they had construction going on above the floor that I was in.
Stayed 1 night in Sep 2024

10/10 Excellent

Jade

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 2 nights in Aug 2024

6/10 Okay

Jamie, Bluffdale

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
This hotel was highly disappointing due to the ongoing construction. Everything is closed, including the gym, bar, restaurant, and swimming pool, yet they still charge full price. The noise from construction is constant and very loud, lasting all day until around 8:00 PM every night.They provide earplugs, but it's not a solution when the banging is relentless, making it impossible to relax during the day.The property is cluttered with old furniture from remodeling. In the garage, the staff has created a makeshift area with this furniture where they gather to drink.This makes the environment feel unsafe and unprofessional, especially with empty alcohol bottles around. Walking to our car several times,the staff was being loud and behaving inappropriately, which felt quite intimidating, particularly since the garage is poorly lit. Very minimal interaction with the front desk, they did waive the $15 per day parking fee after I complained about not being informed of the construction and amenities when booking. In the bathroom the shower small black hairs stuck to the walls, which we had to rinse off before using. The glass door was filthy, and hadn't been cleaned in a long time. When I opened the door, the smell was terrible because our room was directly above the trash bins where I could even see rats rummaging through the bags! I strongly advise looking for a better place until construction is complete,the property is properly maintained and employees are better!
Stayed 3 nights in Aug 2024

2/10 Terrible

John

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was under construction including restaurant, bar and pool. They gave away free ear plugs since construction starts early. Fans in hallways from wet carpet??? Misleading about the status and I wouldn’t stay here.
Stayed 1 night in Aug 2024

8/10 Good

Chelsea

Travelled with partner
Liked: Cleanliness, staff & service
Questionable location and old facilities but overall nice. Pool was closed during visit.
Stayed 1 night in Aug 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Having to pay for parking while staying at the property made no sense if there was no secured parking lot.also I booked thru hotels.com and they still charged my card for the two nights after my stay. Which I got resolved but also inconvenient that I had to call multiple times to get my refund back. The construction and renovations I understand noise but giving your guest earplugs was a nice touch. Probably the least they could have done is give a complimentary breakfast instead of charging guest 10.99 for the inconvenience.
Stayed 2 nights in Aug 2024

4/10 Poor

JONGIG

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Aug 2024

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay...
Stayed 1 night in May 2024

10/10 Excellent

Ismael

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Aug 2024

4/10 Poor

Sean

Business traveller
Nice enough hotel that was under construction. Lots of noise during the day but quiet at night. The website advertised a restaurant and bar which was one of the reasons I chose to stay(convenience), but was told it would not be open at all.
Stayed 1 night in Aug 2024