We stayed in early April while visiting our older son that lives in San Jose. Travel party included myself, my husband and 9 year old. We really loved our stay here and having access to Santana Row. We went out each night for dinner. Santana Row is really popular so we felt really privileged to just be able to go down and have access to all of it and not worry about parking. The place was just as described, the owner Jurgen and Susie always responded promptly to any communication and we found it easy to follow the check in instructions. The only thing the owners ask is that you communicate with them arrival so they can remotely let you into the building. They sent via VRBO messaging all instructions needed as well. Overall, it was a wonderful stay and would not hesitate to stay in one Jurgen and Susie's properties again.
One thing to note, and no fault of the owners, this property is across the street from a restaurant that becomes a nightclub on Thursday, Friday and Saturday nights. My 9 year old loved people watching and the music, but light sleepers and those with small children and babies may want to keep that in mind. We enjoyed the atmosphere as we were on vacation.