6/10 Okay
Susan L.
2 Mar 2025
Liked: Cleanliness
Poor Communication
This was a family trip. When I booked, I made a wrong selection on family size. I notified the property manager/host almost a month prior when I noticed. He never responded until 2 weeks later. No mention of extra fees. I did review all of the rules and regulations prior to booking. It does state if you don't report extra guests there would be a charge. This is why I wanted to notify early on. Day of my trip I was charged 500 for the extra two people I added. He just kept saying they can charge because extra guests. This was discouraging as I already paid, and this was spending money for my family. First day the electricity completely shut down and generator came on. In the kitchen the electric stove would not stay on and was very hard to cook inside. We did cook outside which worked out because the backyard is an oasis (best part of the house). The other issue was both showers do not hold hot water for very long. It is hot for a couple minutes and gets really cold. The closet beach is 15-20 minutes away and prepare for traffic. Convenient things are markets are close by. The house lacks directions for trash day and pool information. This was my third time in Puerto Rico, and I have had no issues with great hosts. If I was notified of the charges early on, I would have been able to find a more affordable place.
Susan L.
Stayed 5 nights in Feb 2025