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Residence Inn by Marriott San Juan Isla Verde

3.5 star property

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Photo gallery for Residence Inn by Marriott San Juan Isla Verde

Lobby
2 outdoor pools, pool loungers
Hypo-allergenic bedding, in-room safe, desk, laptop workspace
Terrace/patio
Lobby

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Bar
  • Housekeeping

Explore the area

Map
6500 Isla Verde Avenue, Isla Verde, Carolina, 00979
  • Isla Verde Beach
    ‪2 min walk‬
  • Carolina Beach
    ‪9 min walk‬
  • Jose Miguel Agrelot Coliseum
    ‪7 min drive‬
  • San Juan (SJU-Luis Munoz Marin Intl.)
    ‪12 min walk‬

Room options

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • City view
  • 51 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Suite, 1 Bedroom

  • City view
  • 51 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • Partial ocean view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed with Sofa bed

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed with Sofa bed

  • City view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 1 King Bed with Sofa bed

Fridge, microwave, stovetop, dishwasher

Studio, 1 King Bed with Sofa bed

  • Partial ocean view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Studio, 2 Queen Beds

View from room

Studio, 2 Queen Beds

  • City view
  • 46 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

Hypo-allergenic bedding, in-room safe, desk, laptop workspace

Studio, 1 King Bed, Non Smoking (Mobility/Hearing Accessible, Tub)

  • City view
  • 39 sq m
  • Sleeps 4
  • 1 King Bed

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About this property

Residence Inn by Marriott San Juan Isla Verde

Eco-certified hotel with 2 outdoor pools and free breakfast
Along with 2 outdoor pools, this smoke-free hotel has a restaurant and a bar/lounge. Free buffet breakfast and free WiFi in public areas are also provided. Additionally, a snack bar/deli, a 24-hour business centre and a coffee shop/cafe are on-site. Housekeeping is available on request.
Residence Inn by Marriott San Juan Isla Verde offers 231 air-conditioned accommodations with laptop-compatible safes and coffee/tea makers. This accommodation offers separate sitting areas and includes dining tables. Accommodation at this 3.5-star hotel has kitchens with fridges, stovetops, microwaves and separate dining areas. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Flat-screen televisions come with cable channels. Business-friendly amenities include desks, desk chairs and telephones. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

2 outdoor swimming pools are on site along with a children's pool.
Our customers tell us that they can't get enough of the pool at Residence Inn by Marriott San Juan Isla Verde. During your stay, you're just a quick walk from Isla Verde Beach. Free breakfast, free WiFi in public areas and 2 outdoor pools are available.
  • Free buffet breakfast served daily
  • Free Wi-Fi in some public areas
  • Drinking and dining options include a coffee shop, a restaurant and a bar/lounge
  • Self-parking available for a fee
  • Take a swim in the 2 outdoor pools
  • Amenities include a front desk safe, a 24-hour business centre and 2 meeting rooms
  • Guests have great things to say about the pool and the clean guestrooms
  • Just a 1-minute drive from Carolina Beach and 7 minutes from Casino del Mar at La Concha Resort
  • Cats and dogs welcome for a fee
Residence Inn by Marriott San Juan Isla Verde offers its guests 2 outdoor swimming pools and a children's pool. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a 24-hour business centre, 2 meeting rooms, and coworking spaces. The eco-certified Residence Inn by Marriott San Juan Isla Verde also features a terrace, a garden, and laundry facilities. For a fee, parking is available.

This 3.5-star Carolina hotel is smoke free.

Guests are served a free buffet breakfast on weekdays from 6:30 AM to 9:00 AM and at the weekend from 7:00 AM to 9:30 AM.
Residence Inn by Marriott San Juan Isla Verde has a restaurant on site.

Awards and affiliations

Eco-certified property
This property participates in Green Key Global – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Uncovered parking on site (USD 19 per night; includes in/out privileges)
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available 6:30 AM to 9:00 AM on weekdays and 7:00 AM to 9:30 AM on weekends
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Snack bar/deli

Things to do

  • 2 outdoor pools
  • Children's pool

Family friendly

  • 2 outdoor pools
  • Children's pool
  • Dining table
  • Free cot
  • In-room kitchen
  • In-room microwave
  • In-room refrigerator
  • Laundry facilities
  • Pool gate
  • Separate in-room dining area
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Business services

  • 2 meeting rooms
  • 24-hour business centre
  • Computer station
  • Coworking space

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Transfer shower
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Cleaning supplies
  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Paper towels
  • Refrigerator
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Bulk dispensers for toiletries
  • Connecting rooms available
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Separate sitting area
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in time starts at 4:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per night
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Destination fee: USD 45 per accommodation, per night.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 19 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per night
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Guests arriving after 10:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Front desk staff will greet guests on arrival at the property.

We should mention

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Residence INN SAN Juan
By Marriott Juan Isla Verde
Residence Inn by Marriott San Juan Isla Verde Hotel
Residence Inn by Marriott San Juan Isla Verde Carolina
Residence Inn by Marriott San Juan Isla Verde Hotel Carolina

Residence Inn by Marriott San Juan Isla Verde Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 1282 out of 1967 reviews
Rating 8 - Good. 367 out of 1967 reviews
Rating 6 - Okay. 183 out of 1967 reviews
Rating 4 - Poor. 72 out of 1967 reviews
Rating 2 - Terrible. 63 out of 1967 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.2/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Shariely

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very nice. Rooms are very clean and spacious and even come with a kitchenette!
Stayed 2 nights in Jan 2025

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2025

10/10 Excellent

Ruth

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location and room/suite amenities. Furniture is modular abd could be more comfortable. Buffett breajfast inckuded was a huge money saver for a family of 4.
Stayed 6 nights in Dec 2024

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice hotel
Stayed 3 nights in Jan 2025

8/10 Good

GILBERT

Stayed 2 nights in Jan 2025

10/10 Excellent

GILBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property, private, easy to park
Stayed 1 night in Jan 2025

4/10 Poor

Jose

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, room comfort
So..so
Eventhough the hotel is in a great location, the hotel is well kept but a front desk individual was rude, unprofessional and should not be working in the hospitality industry ruined our vacation. In addition we purchased a room for four adults and the sofa bed will only sleep one person.
Stayed 7 nights in Dec 2024

10/10 Excellent

Khadijah

Stayed 3 nights in Jan 2025

10/10 Excellent

Nicholas

Stayed 2 nights in Jan 2025

6/10 Okay

Rodolfo

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All in all, the hotel is a newer property- so everything was in good condition. The breakfast feel short- they didn’t seem to have enough food for all guests, limited options ie no yogurt or fresh fruit. They did give us a 40$ voucher and that got us a drink- the piña coladas were Excellent! They have 2 free washers and dryers- while I appreciate it’s not enough for the number of guests. Better off having many machines even if we pay. I waited 2.5 hours to dry my clothes. Parking was reasonable and easy in and out.
Stayed 3 nights in Jan 2025

10/10 Excellent

Taliah

Liked: Cleanliness
Please update the food menu! Dinner options are boring!!! Add more veggies Rooms need a fresher scent. With all the daily humidity it makes the rooms smelling musty
Stayed 7 nights in Jan 2025

10/10 Excellent

glen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very nice place quite good location and close to the airport good food
Stayed 1 night in Jan 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5/5
Great room. Large full kitchen. Pool and kids splash pad. $40 credit for restaurant daily. Short walk to beach. Casino across street. Many walkable restaurants and bars Kids and grandparents had a great time.
Stayed 5 nights in Jan 2025

4/10 Poor

Daxay, Morrisville

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Great Location, but Service Needs Improvement The property is in a fantastic location, and the common areas are well-maintained, clean, and tidy. However, there are several areas where improvement is needed. The hotel has over 230 rooms but appears to be understaffed. The breakfast area is very small, and if you want a good breakfast, you must go early. Later in the morning, items like cereal, orange juice, and even bread run out, and they are not replenished in a timely manner. On our first day, they ran out of multiple items, and we had to find someone to request more bread. Room service was also disappointing. On the first day, our room was not cleaned, and when I inquired at reception, the manager, David, was not very friendly or accommodating. He struggled to arrange even a few towels in a timely manner and came across as rude. The issue persisted on the second day, and I had to remind them twice for room service. Calling the front desk from the room was also unhelpful, as the single staff member at the desk was often occupied with check-ins and check-outs, while the supervisor remained in the back office. That said, the other manager, Christina, was kind and understanding. She offered a small credit to compensate for the inconvenience, which was appreciated. Overall, while the location and property have potential, the lack of staffing and poor service left much to be desired.
Stayed 4 nights in Jan 2025

2/10 Terrible

Michael Patrick

Travelled with family
Disliked: Cleanliness, property conditions & facilities
One member of our party had over 150 bed bug bites after two nights in the room. Rooms were dirty, not cleaned and linens plus couch cushions had multiple stains.
Stayed 5 nights in Dec 2024

6/10 Okay

vibeke, BROOKLYN

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Front desk staff need customer service training
Stayed 1 night in Jan 2025

6/10 Okay

vibeke, BROOKLYN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Front desk staff require customer service training
Stayed 1 night in Jan 2025

4/10 Poor

vibeke, BROOKLYN

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Pool was great as I went with my 3 year and husband. Pool bar and food was good. Room during my first stay on Jan2-3 was really nice. Room when I checked on Jan 6-7 was not good. They need to take that room off line and make the proper corrections to the bathroom shower area. Front desk person at Check in and check lacked self awareness and provided poor customer service. Frankly all the front desk staff have flat affect and were not friendly or welcoming. The hotel management departments needs to take the entire front desk team to a retreat and provide in-depth training on cultural competence and proper techniques on hospitality

10/10 Excellent

Brandi

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean. It was a close walk to a lot of restaurants and beach access. Is it paradise? No. Is it clean, pretty, and centrally located? Yes. It's a great family hotel.
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Terrible odor - do NOT recommend
I would NOT recommend this hotel. The smell is unbearable. There is a strong, musty odor throughout the hotel. To mask the musty odor, the hotel places large, plastic air fresheners in the air vents. The room air conditioning is not adjustable. Meaning, you cannot turn off the flow of air, and therefore, cannot diminish the air freshener smell. The smell was so strong our first night, I woke up sick and felt as though I could taste the bubble gum like smell in my mouth. We requested to switch rooms the next day. The hotel was very accommodating. However, the next room was just as bad. A very strong musty odor and room freshener scent. All of our clothes, bags and suitcases have a terrible musty odor from our 3-night stay. We had to wash all of our clothes to remove the smell and threw out some of our luggage bags. This completely ruined our stay.
Stayed 3 nights in Jan 2025

10/10 Excellent

Stephon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

6/10 Okay

Julio Cesar

Stayed 7 nights in Dec 2024

2/10 Terrible

Tyrone

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Room smelled like mold and found black mold on the walls
Stayed 6 nights in Dec 2024

8/10 Good

Carmen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice walkable area
Stayed 5 nights in Jan 2025

8/10 Good

Inga

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great breakfast, friendly stuff, cute outside bar, pool area. The big minus is the smell in the room: moldy and stinky
Stayed 4 nights in Jan 2025