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Hilton Santa Marta

4.5 star property

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Photo gallery for Hilton Santa Marta

2 outdoor pools, pool loungers, lifeguards on site
2 outdoor pools, pool loungers, lifeguards on site
Suite, 1 King Bed, Terrace, Ocean View | View from room
Restaurant
2 outdoor pools, pool loungers, lifeguards on site

Reviews

8.4 out of 10
Very good

Popular amenities

  • Hot tub
  • Pet-friendly
  • Bar
  • Parking available
  • Gym

Explore the area

Map
Carrera 2 No 114-78, Sector Pozos Colorados, Santa Marta
  • Bello Horizonte Beach
    ‪4 min walk‬
  • Zazue
    ‪11 min walk‬
  • Rodadero Beach
    ‪17 min drive‬
  • Santa Marta (SMR-Simon Bolivar)
    ‪12 min drive‬

Room options

View all photos for Room, 2 Double Beds, City View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, City View

  • City view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite, 1 King Bed, Ocean View

Suite, 1 King Bed, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Premium Room, 2 Double Beds, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 2 Double Beds, Balcony, Ocean View

  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Room, 2 Double Beds, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 2 Double Beds, Ocean View

  • 45 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Deluxe Room, 1 King Bed with Sofa bed, City View

Deluxe Room, 1 King Bed with Sofa bed, City View | In-room safe, desk, blackout curtains, soundproofing

Deluxe Room, 1 King Bed with Sofa bed, City View

  • City view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Room, 1 King Bed, Ocean View

  • 39 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Balcony, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Premium Room, 1 King Bed, Balcony, Ocean View

  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Terrace, Ocean View

Suite, 1 King Bed, Terrace, Ocean View | Living area | 55-inch Smart TV with satellite channels, TV

Suite, 1 King Bed, Terrace, Ocean View

  • 141 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed (Mobility, Roll-in Shower)

Room, 1 King Bed (Mobility, Roll-in Shower) | Living area | 55-inch Smart TV with satellite channels, TV

Room, 1 King Bed (Mobility, Roll-in Shower)

  • 54 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed, City View

Room, 1 King Bed, City View | View from room

Room, 1 King Bed, City View

  • City view
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Room, 1 King Bed, Ocean View

In-room safe, desk, blackout curtains, soundproofing

Junior Room, 1 King Bed, Ocean View

  • 85 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed

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About this property

Hilton Santa Marta

Luxury resort on the beach, with 2 outdoor pools
Catch some rays at the beach or spend the day relaxing at Hilton Santa Marta's full-service spa. Then enjoy a meal at one of the resort's 4 restaurants.
Hilton Santa Marta offers 261 air-conditioned accommodations with a safe and complimentary bottles of water. A pillow menu is available. 55-inch Smart televisions come with satellite channels.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, desk chairs and telephones. Additionally, rooms include coffee/tea makers and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

2 outdoor swimming pools are on site along with Access to hot tub. Other recreational amenities include a sauna and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the resort's full-service spa, eforea spa. Services include facials. A variety of treatment therapies are provided, including aromatherapy.

The spa is open daily. Guests under 18 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Hilton Santa Marta. During your stay, you're just a quick walk from Bello Horizonte Beach. Enjoy features like free WiFi in public areas, plus 2 outdoor pools and 4 restaurants.
  • Free WiFi
  • The 4 restaurants, 2 poolside bars and 3 bars/lounges offer choices for drinking and dining
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the 2 outdoor pools or soak in the hot tub
  • Indulge with aromatherapy or facials at eforea spa
  • Services include a lifeguard on-site, a concierge and wedding services
  • On-site recreation includes a 24-hour gym, a sauna and volleyball
  • Just a 4-minute walk from Bello Horizonte Beach and 11 minutes on foot from Zazue
  • Airport shuttle service available for a fee
  • Pets welcome for a fee
Enjoy the free beach club on site and umbrellas for a relaxing day at the beach. At Hilton Santa Marta, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 4 restaurants on site. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 3 bars/lounges. WiFi is free in public spaces. This luxury resort also offers a 24-hour fitness centre, a hot tub and a sauna. For a fee, parking is available.

Smoking is allowed in designated areas at this 4.5-star Santa Marta resort.

For a fee, guests can enjoy a buffet breakfast daily from 6:30 AM to 10:30 AM.
Hilton Santa Marta has 4 restaurants on site.
Late-night fare is available from 24-hour room service.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Parking on site (COP 23,800 per day)
  • Valet parking on site (COP 23,800 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: COP 75,500 for adults and COP 75,500 for children
  • 2 poolside bars
  • 3 bars/lounges
  • 4 restaurants
  • Couples/private dining

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Beach volleyball
  • Free beach club
  • Full-service spa
  • Hot tub
  • Sauna

Family friendly

  • 2 outdoor pools
  • Lifeguards on site
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Water dispenser

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • 24-hour business centre
  • Meeting rooms

Outdoors

  • Beach towels
  • Beach umbrellas
  • On the beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Facials
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Accessible airport shuttle
  • Braille/raised signage
  • Front entrance ramp
  • Lift
  • Pool hoist on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (102 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Pillow menu

Bathroom

  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Desk chair
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Phone
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in time starts at 3:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: COP 50 per accommodation, per stay
  • Weight limit: 75 lb per pet
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • You may be required to pay VAT (19%) at the property. Non-resident travellers who pay using a foreign card or bank transfer and present a valid passport and tourist visa may be exempt from value-added tax (19%) on tourist package bookings (accommodation plus other travel service).

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately COP 75500 for adults and from COP 75500 for children
  • Airport shuttle fee: COP 30000 per vehicle (one-way, maximum occupancy 4)
  • Airport shuttle fee per child: COP 30000 (one-way), (up to 18 years old)
  • Self-parking fee: COP 23800 per day
  • Valet parking fee: COP 23800 per day
  • Pet fee: COP 50 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Parties and events (including family gatherings, birthday parties and weddings) are allowed on site
Safety features at this property include a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Hilton Santa Marta offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation 24 hours prior to arrival with your arrival details. Front desk staff will greet guests on arrival at the property.

We should mention

  • Visitors travelling with a child may be required by the property to present the following documents: at check-in, parents travelling into Colombia with a child under 18 may be obligated to present the child's birth certificate and photo ID (passport for non-Colombian citizens). If a relative or legal guardian is travelling into Colombia with the child, that relative or legal guardian may be obligated to present a notarised consent of travel signed by both parents, along with a copy of both parents' ID. If only one parent is travelling into Colombia with the child, that parent may be required to present a notarised consent of travel signed by the other parent. Visitors planning to travel with children should consult a Colombian consulate office in advance of travel for additional guidance.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Santa Marta Resort
Hilton Santa Marta Santa Marta
Hilton Santa Marta Resort Santa Marta

Hilton Santa Marta Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 195 out of 337 reviews
Rating 8 - Good. 62 out of 337 reviews
Rating 6 - Okay. 39 out of 337 reviews
Rating 4 - Poor. 14 out of 337 reviews
Rating 2 - Terrible. 27 out of 337 reviews

9.4/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

6/10 Okay

Louisman

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Angela

Stayed 1 night in Jan 2025

10/10 Excellent

Jesse

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the Spa, food options, roof top bar with DJ had a great time.
Stayed 4 nights in Jan 2025

10/10 Excellent

Michael Lee

Liked: Property conditions & facilities
Stayed 5 nights in Jan 2025

8/10 Good

Alejandro Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean facilities. The noise from the upstairs bar was a bit much, specially if you are located in the upper floors.
Stayed 3 nights in Jan 2025

8/10 Good

Gary

Liked: Cleanliness, staff & service
Stayed 3 nights in Jan 2025

10/10 Excellent

Thomas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay with a great breakfast buffet
Stayed 1 night in Dec 2024

10/10 Excellent

Melissa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jan 2025

6/10 Okay

Joseph

Very nice Hotel, just doesn't have enough elevators so expect to wait a long time for elevators at peak times. Also a bit understaffed. The staff did their best and were very nice.
Stayed 4 nights in Dec 2024

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. The property is beautiful and well kept
Stayed 1 night in Dec 2024

2/10 Terrible

Nana

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Dec 2024

2/10 Terrible

Javier

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great facilities , new and modern hotel . Easy access to beach. Excellent design of the building. Excellent food and restaurant. To improve : internal beach area , better organization. Service: most of the people doing great and very kind. Some people still to improve service quality mainly in towels beach area and people organization. The beach man with very good disposition to help and very proactive. We missed a book in the lobby and never appeared .
Stayed 2 nights in Jan 2025

2/10 Terrible

FERNANDO

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

This is a 2.5 star hotel. Not worth the money.

This hotel is a 2.5 star. Period. I'll be fair in the review to give you a good idea why you should not stay here and instead stay at Irotama next door or somewhere else: The good: the food. Whoever is cooking is the redeemable quality of this hotel. Both restaurant and room service food was well cooked and delicious. The spa service was also exceptional. Being at the spa felt like being in a different hotel. The bad: Uff, so many. Painfully slow check-in, no recognition of Hhonor members, rooms not ready, reservation names not appearing in the system, no towels in the pool, no drinks available at the bar, no food available in the pool, damaged security box, no one answers the phone at reception, they ran out of towels, breakfast was incredibly disorganized, had to find a server to ask for eggs, hotel guests can't walk in the path front of the hotel (huh? That makes no sense) and elevators are packed and slow. It seems like small things, but these little details make a stay exceptional or horrible. You will be annoyed at some point during day one of your vacation; I guarantee it. The ugly: service is horrendous. If there were a harsher word, I would use it. The lack of training, procedures, and knowledge is evident. You will ask someone to help you, and they will forget about it two seconds later. Asking for coffee 4 times, eggs 4 times, and towels 4 times will be your experience here. The ridiculous: I've never been in a hotel that ran out of butter.
Stayed 3 nights in Jan 2025

2/10 Terrible

Georges

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service

Never Go Again

My Experience at this Hilton Property was a huge let down the staff was very poorly trained and staffing levels during the busiest time of year where low putting it lightly. My check in was at 3 pm and l did not see my room until 7:15 pm after a 6 hour flight. Extremely disappointed with not even a cup of coffee offered as a measure of care
Stayed 2 nights in Jan 2025

10/10 Excellent

Juliana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great
Stayed 4 nights in Oct 2024

8/10 Good

Francisco

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got some Issues with Room service and long wait times into the hotel restaurant, the people is very nice and the Beach in front of the hotel is really good!
Stayed 7 nights in Dec 2024

10/10 Excellent

Aaron

Stayed 6 nights in Dec 2024

8/10 Good

Angelo

Stayed 2 nights in Dec 2024

4/10 Poor

eric

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is run down. For $300 a night Hotel this is quite outrageous. The manager is very bad. He doesn't make the staff clean the windows or change the towels whether in the pool or in the room they are worn out, stained and yet put back each time apparently. The Personnel at the restaurant is slow and unmotivated. We sat each time and had to wait for 45 minutes for our order to be completed. You would imagine that for Hilton things would be different.
Stayed 2 nights in Dec 2024

4/10 Poor

Mario

Travelled with family
Disliked: Cleanliness, staff & service, amenities
At the roof top pool "lifeguard" name Sebastian start blowing his whistle and yelling at me to get off the edge of the pool i was sitting,in a very rude and embarrassing way,i asked him why ,he said there is rules on the entrance,i read the rules and it is nothing on it to prohibited it..Hotel Manager should educate its employees how to treat costumers not to intimidating them..
Stayed 3 nights in Dec 2024

10/10 Excellent

Juanitha

Stayed 6 nights in Oct 2024

10/10 Excellent

Moises

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right on the beach with direct access from the hotel. Two infinity pools one of them is adults only great for getting away from the noise. Only thing I didn’t like was house keeping never would put new towels, complimentary water bottles were empty and never refilled the whole trip, and ac unit is tricky to use I like my room cold was a bit annoying trying to figure it out.
Stayed 3 nights in Dec 2024

10/10 Excellent

Briyit

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

RUTH ELIZABETH

Stayed 1 night in Nov 2024