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Hostal Estol

3.0 star property

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Photo gallery for Hostal Estol

Individually furnished, desk, laptop workspace, blackout curtains
Family Quadruple Room, 2 Queen Beds, Non Smoking | Individually furnished, desk, laptop workspace, blackout curtains
Lobby
Reception
Lobby sitting area

Reviews

6.4 out of 10

Popular amenities

  • Spa
  • 24/7 front desk
  • Room service
  • Laundry
  • Housekeeping
  • Breakfast available

Explore the area

Map
General Lacret 402, between San German and San Francisco, Santiago de Cuba, 90100
  • Casa Natal de Jose Maria Heredia
    ‪2 min walk‬
  • Abel Santamaria Park
    ‪13 min walk‬
  • Bacardi Rum Factory
    ‪15 min walk‬

Room options

View all photos for Family Quadruple Room, 2 Queen Beds, Non Smoking

Family Quadruple Room, 2 Queen Beds, Non Smoking | Individually furnished, desk, laptop workspace, blackout curtains

Family Quadruple Room, 2 Queen Beds, Non Smoking

  • 23.1 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Comfort Double Room, 1 Queen Bed, Non Smoking

Comfort Double Room, 1 Queen Bed, Non Smoking | Individually furnished, desk, laptop workspace, blackout curtains

Comfort Double Room, 1 Queen Bed, Non Smoking

  • 23 sq m
  • Sleeps 2
  • 1 Queen Bed

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About this property

Hostal Estol

Guesthouse with a full-service spa, steps from Casa de la Cultura Miguel Matamoros
Along with a full-service spa, this guesthouse has WiFi in public areas and spa services. Additionally, a microwave in a common area, a fridge in a common area and dry cleaning are on-site. Housekeeping is available on request.
Hostal Estol offers 2 air-conditioned accommodations, which are accessible via exterior corridors, and features video game consoles and free newspapers. This individually furnished accommodation has separate dining areas. Guests can make use of the shared/communal kitchen. Bathrooms include a rainfall showerhead, slippers, complimentary toiletries and hairdryers.

32-inch flat-screen televisions come with digital channels. Business-friendly amenities include desks, printers and telephones. Additionally, rooms include an iron/ironing board and a ceiling fan. Housekeeping is offered on a daily basis and change of towels can be requested. Housekeeping is provided on request.

Guests can indulge in a pampering treatment at the guest house's full-service spa, TeraFis. Services include hot stone massages, sports massages, facials and body scrubs. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.
During your stay at Hostal Estol, you're just a quick walk from Casa de la Cultura Miguel Matamoros. You'll find features such as a full-service spa, breakfast (surcharge) and dry cleaning service.
  • Cooked-to-order breakfast served daily for a fee
  • WiFi in some public areas for a fee
  • Treat yourself to aromatherapy, manicures and pedicures or hot stone massages at TeraFis
  • Services include dry cleaning/laundry, tour or ticket assistance and luggage storage
  • Steps from Casa de la Cultura Miguel Matamoros and Parque Céspedes
  • Airport shuttle service available for a fee
Hostal Estol offers its guests a full-service spa. Public spaces have WiFi for a fee. An airport shuttle (available 24 hours) is available for a fee. Spa services, a terrace, and tour/ticket assistance are also featured at Hostal Estol.

Smoking is allowed in designated areas at this 3-star Santiago de Cuba guest house.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7 AM to 1 PM.
Room service is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in some public areas: WiFi (USD 1 per minute)

Parking and transport

  • Offsite parking available (USD 2 per night)
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • Daily cooked-to-order breakfast available 7 AM to 1 PM for a fee: USD 5 for adults and USD 3 for children
  • Couples/private dining
  • Private picnics

Things to do

  • Bicycle storage
  • Full-service spa
  • TV in common areas

Family friendly

  • Laundry facilities
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Shared refrigerator

Guest services

  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Garden
  • In a state park
  • Terrace

Full-service spa

  • Aromatherapy
  • Body scrubs
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Sauna
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible bathtub
  • Grab bar in bathtub
  • Grab bar in shower
  • Hand-held showerhead
  • Handrails in hallways
  • Handrails in stairways
  • Height-adjustable showerhead
  • In-room roll-in shower
  • Lever door handles
  • Low-height electrical sockets in bathroom
  • Stair-free path to entrance
  • Upper floors accessible by stairs only
  • Visual alarms in hallways
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Heated bathroom floor
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Video game console

Food and drink

  • Champagne service
  • Restaurant dining guides
  • Room service
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Ceiling fan
  • Desk
  • Electrical adapters
  • Free daily newspapers
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laundry detergent
  • Mobile key entry
  • Phone
  • Printer
  • Separate sitting area

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately USD 5 for adults and from USD 3 for children
  • Fee for wireless Internet in public areas: USD 1 per minute (rates may vary)
  • Airport shuttle fee: USD 15 per vehicle (one-way)
  • Nearby parking fee: USD 2 per night (43 ft away)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts cash
Cashless transactions are available
Hostal Estol offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the guest house before arrival using the contact information on the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

Casa Yamila Hostel Santiago de Cuba
Casa Yamila Hostel
Casa Yamila Santiago de Cuba
Casa Yamila
Hostal Estol Guesthouse
Hostal Estol Santiago de Cuba
Hostal Estol Guesthouse Santiago de Cuba

Hostal Estol Reviews

Reviews

6.4
Rating 10 - Excellent. 4 out of 11 reviews
Rating 8 - Good. 1 out of 11 reviews
Rating 6 - Okay. 2 out of 11 reviews
Rating 4 - Poor. 1 out of 11 reviews
Rating 2 - Terrible. 3 out of 11 reviews

7.4/10

Cleanliness

7.8/10

Staff & service

6.0/10

Amenities

7.0/10

Property conditions & facilities

7.0/10

Eco-friendliness

Reviews

2/10 Terrible

Milay, miramar

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Worst place to stay. They didn’t have our reservation. Also when you open the place it smell like something dead. There was this huge dog leaving there and hair and the smell of his saliva everywhere. Please do not stay there! We didn’t because of all that Not clean at all or good customer service

4/10 Poor

Ralf

Travelled with family
Liked: Staff & service
Leider hat der Unterkunftsnane nicht mit dem gebuchten Namen des Hostal übereinstimmt. Das war sehr ärgerlich, da wir sehr lange gebraucht haben um herauszufinden, zu welcher Unterkunft wir müssen. Der Name der Unterkunft lautet: Yamila's
Stayed 1 night in Jul 2024

10/10 Excellent

Domingo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
La señora muy amable
Stayed 3 nights in Feb 2024

10/10 Excellent

Alfredo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Genial
Muy buena
Stayed 2 nights in Mar 2023

2/10 Terrible

Fulvio

Stayed 3 nights in Feb 2023

2/10 Terrible

Alejandra

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pésima experiencia
Pésima experiencia, habíamos reservado y pagado con anticipación nuestro alojamiento en casa de Yamila, llegamos a las 3 a.m con lluvia y nos dice que tiene un problema con otro huésped y que no podremos ocupar la habitación. Lo peor es que habíamos hablado con ella en la tarde para confirmar la reserva y no nos comento nada del asunto, por lo que tuvimos que salir a las 3 de la mañana con lluvia a buscar un hostal que nos pudiera recibir. Su solución era llevarnos a otro hospedaje, más no aceptamos porque la idea de reservar por hoteles.Com era justamente ver la calidad del lugar antes de llegar, y nunca pensamos que nos íbamos a encontrar con que nuestra pieza estaba ocupada! No la recomiendo para nada, ya que nos pasó en otros lugares el asunto de la doble reservacion pero nos avisaron con tiempo para que pudiésemos elegir, y pudimos solucionarlo de manera expedita.
Stayed 3 nights in Dec 2019

8/10 Good

LAMBERTO

Travelled with group
Liked: Cleanliness, staff & service
Esperienza positiva. Dopo Trinidad è la città che mi ha più coinvolto.
Stayed 2 nights in Nov 2019

6/10 Okay

Sylvie

Liked: Cleanliness, staff & service, property conditions & facilities
Mauvaise localisation
La localisation n est pas bonne sur la carte Un rabatteur passe donc vous chercher pour vous ramener a pied a la casa située bien au nord
Stayed 1 night in Mar 2019

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Room comfort
friendly host
- very friendly host - location is quite good - tasty fruit juice everyday - host speaks Spanish, but no English - 水壓好低 , 要用樽裝完淋身先沖到涼洗到頭 - 有風筒, 不過風力不太高 總結係服務好, 但設施要改善
Stayed 1 night in Feb 2019

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Highly recommended
Very comfortable beds, spacious room, very clean and modern. Very sympathetic hosts
Stayed 2 nights in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2018