The sliding glass door to the balcony from the bedroom is broken (off the metal track) and we were unable to open and close it. This is a terrible inconvenience and fire/safety hazard. Our local contact, Sheri, was notified upon our arrival and was rude and would not fix the problem. She expected us somehow to move the 200+ pound glass door ourselves (and I am a senior citizen who recently had a hip replacement), or for us to not use this door for our two week stay! I had trouble with the local contact, Sheri before our arrival as well. She did not reply to our multiple emails, texts, and her phone mailbox was full, when I wanted to ask three things about the property before our arrival. I think the biggest problem with this rental unit is the contact person. She doesn't seem to be keeping up with things like this broken door or the venetian blinds that fall off when you go to open them. She was aware of these problems and was rude when we asked her about these issues at the start of our stay. During our two weeks she never reached out to us again until our last day asking us if we were going to leave early so she could start cleaning earlier. She is not someone who should be hosting a vacation home. I don't know why I couldn't work with Vrbo Who referred me to a real estate company "Evolve" and they have not helped me either. The location is good, close to beach. the street noises are loud in the front bedroom by Clark.This would be a good place with a new door and new host!