We recently stayed here for two nights. We arrived at the cabin at 5pm (check-in was at 4) to find the cabin had not been cleaned yet. We called the manager and he apologized and said the cleaning crew were on their way. We went out to eat and came back around 7 to discover no one had arrived yet. When we called the manager this time he told us "to be patient because there were other cabins that hadn't been cleaned yet." He also wanted to remind us this was "not a hotel" so their cleaners had to travel across town. By the time they arrived, they cleaned for around 35 minutes and we had to relocate to other parts of the cabin as they worked around us. My young kids who were ready for bed who not happy at all.
Needless to say, this was NOT how we wanted to start a vacation. The manager told us there was a computer glitch that led to the cabin not being cleaned. While I understand there may have been some technology issues, there should have been a Plan B to ensure the house was clean, linens changed, towels available, etc.
Overall the cabin was pretty nice. I loved the hot tub (even though it wasn't ready at arrival) and the rocker and swing on the back porch. Kids loved the downstairs game room section. The location was good and the Christmas tree was a nice touch. The beds on the other hand were horrible. This was true for multiple beds at the location. I've never slept in a more uncomfortable bed before. Not only was it lumpy, it was also lopsided. The lighting in the kitchen/dining area could also be improved as it gets pretty dim at night in these areas.
I gave it 2 stars instead of 1 because they did refund us some attraction tickets and $100 on our reservation. Not a good experience overall.