6/10 Okay
Bev M.
14 Mar 2025
Liked: Cleanliness
Disappointed
Only two days prior to our arrival, we were told that the oven was non-functioning.We were told the smaller side oven might work - it did not. We had prepared 4 oven ready meals that we could just pop in the oven so we could relax after skiing, so this was a big problem & unacceptable. We noted on a previous review, the non-working oven was brought to the owners attention back in January! We arrived to our place with 4 inches of snow on an uncleared, icy, steep driveway & stairs. We had to shovel & salt all the exterior concrete stairs and landings & there was a lot! We had to ask the neighbor to bring his snowblower over to clear the driveway. This should have all been done prior to our arrival.Also, the fireplace did not work & the toilets had flushing issues and we had to lift the tank lid to make them work.Needless to say we were very disappointed as it was an expensive stay & these issues were unacceptable. We asked for compensation to our pre-paid unit, but managers & owners went silent. We did not get what we paid for & are shocked we have heard nothing back.Overall the unit was clean & cozy with lovely views & easy ski-in ski-out. With exception of the oven, the kitchen was well supplied.Silver Star is a great ski resort!
Bev M.
Stayed 4 nights in Feb 2025