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Hilton London Heathrow Airport Terminal 5

4.0 star property

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your current months are January, 2025 and February, 2025.
January 2025
February 2025

Photo gallery for Hilton London Heathrow Airport Terminal 5

Exterior
Restaurant
Pool
37-inch LCD TV with cable channels, TV
Lobby

Reviews

7.8 out of 10

Good

Popular amenities

  • Parking available
  • Hot tub
  • Room service
  • Spa
  • Bar
  • Gym

Explore the area

Map
Poyle Road, Colnbrook, Slough, England, SL3 0FF
  • Stockley Park
    9 min drive
  • Royal Holloway, University of London
    10 min drive
  • Windsor Castle
    11 min drive
  • London (LHR-Heathrow)
    12 min drive

Room options

View all photos for Executive Room, 2 Single Beds, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds, Business Lounge Access

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Suite, Business Lounge Access

  • 55 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Business Lounge Access

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV

Family Room, 1 King Bed

  • 28 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • 28 sq m
  • City view
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 3 Single Beds, Connecting Rooms

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 Single Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 3 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

37-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed, Business Lounge Access

  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Business Lounge Access

Bathroom shower

Deluxe Suite, Business Lounge Access

  • 65 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Sofitel London Heathrow

Spa
Free WiFi
Restaurant
Air conditioning
4.4 out of 5, Excellent, (3959)
The price is CHF 178
for 1 night
includes taxes & fees
14 Jan - 15 Jan
Sofitel London Heathrow

About this property

Hilton London Heathrow Airport Terminal 5

Hotel with bars, in the vicinity of Windsor Castle
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub, a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.
Our customers tell us that they can't get enough of the helpful staff at Hilton London Heathrow Airport Terminal 5. During your stay, you'll be close to Windsor Castle. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Windsor Castle and 13 minutes from Thorpe Park
  • Airport shuttle service available for a fee
Hilton London Heathrow Airport Terminal 5 offers its guests Access to hot tub, a sauna, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton London Heathrow Airport Terminal 5. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

This 4-star Slough hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
The Gallery – On-site restaurant.
Musettis Coffee Shop – This coffee shop serves lunch and light fare. Open daily.
River Bar – On-site bar. Open selected days.
Gallery Bar – On-site bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 4:30 AM to midnight at scheduled times
  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: GBP 20.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Bar
  • Musettis Coffee Shop
  • River Bar
  • The Gallery

Things to do

  • 24-hour gym
  • Sauna
  • Spa tub
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Accessible airport shuttle
  • Lift (89 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self-parking fee: GBP 16.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Heathrow Airport Terminal
Hilton London Heathrow Airport Terminal 5
Hilton London Terminal 5
Hilton London Terminal 5 Hotel
Hilton London Terminal 5 Hotel Heathrow Airport
Hilton Terminal 5
Hilton Terminal 5 Heathrow Airport
Hilton Terminal 5 London
London Heathrow Airport Terminal 5 Hilton
Terminal 5 Hilton
Hilton London Heathrow Airport Terminal 5 Hotel Slough
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Termin
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Airport Terminal 5 Hotel Slough

Hilton London Heathrow Airport Terminal 5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 447 out of 1003 reviews" "
Rating 8 - Good. 246 out of 1003 reviews" "
Rating 6 - Okay. 114 out of 1003 reviews" "
Rating 4 - Poor. 91 out of 1003 reviews" "
Rating 2 - Terrible. 105 out of 1003 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Tim

Business traveller
Disliked: Property conditions & facilities
Customer disservice
I was leaving the hotel before breakfast and the receptionist said they’d make me up a takeaway breakfast. When I went to checkout they had no knowledge of what was agreed and said it’s basically tough. A rude woman called Wilma said breakfast doesn’t start till 6 or 6:30 so they don’t have to provide anything. I’ll never stay again.
Stayed 1 night in Sep 2024

2/10 Terrible

M

Stayed 1 night in Sep 2024

6/10 Okay

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Apart from the challenge finding parking, the main gripe we had was getting a Twin bedded room having booked a King double. It was 1am when we arrived so wasn't gonna argue the toss... but give us what we booked please!!
Stayed 1 night in Sep 2024

4/10 Poor

Jason

Stayed 1 night in Sep 2024

2/10 Terrible

Ian

Travelled with family
Liked: Staff & service, property conditions & facilities
Your restaurant maid everyone on Tuesday night wait 45 minutes from order to course delivery....there just were not enough staff in the kitchen and the price was outrageous for what was, when it eventually came, very indifferent cooking. Sadly I think you alrewdy know that and consider guests at this Hotel as suckers to be fleeced.
Stayed 1 night in Sep 2024

4/10 Poor

Lloyd

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

Michael

Stayed 1 night in Sep 2024

8/10 Good

Andy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had a lovely stay at Hilton. Had two connecting rooms on level 4.
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Stayed 1 night in Aug 2024

10/10 Excellent

Elaine

Stayed 1 night in Sep 2024

10/10 Excellent

Lynne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely first class stay. Not only where we upgraded we received a complimentary drink and breakfast. Room was spacious comfortable and perfect for our stay. Breakfast was a great selection the staff all of them helpful happy and willing to make our experience pleasurable thank you Hilton group and thank you to all your staff
Stayed 1 night in Sep 2024

6/10 Okay

Michael

Disliked: Staff & service
Room was clean and comfortable. TV kept freezing, so we were unable to watch anything turn it off.
Stayed 1 night in Sep 2024

10/10 Excellent

Rita

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay by airport. Restaurant food very good.
Stayed 1 night in Sep 2024

10/10 Excellent

Graham

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday start
Great hotel close to terminal. Hoppa bus service. Onlyniggle is aservice charge is added to e erything even getting drink at bar, starts to become annoying
Stayed 1 night in Sep 2024

2/10 Terrible

Bayan

Disliked: Cleanliness, staff & service
Terrible experience, rude staff, and no room as promised! We booked this Hilton to rest during our layover in London, only to find out at 11pm, when we arrived to check in, that they didn’t have a room for us. Despite our check-in time being 3pm, we were never notified of this issue beforehand. Instead, we were told on the spot that they were booking us into another hotel – a much cheaper, lower-quality hotel that cost half the price. To make matters worse, they refused to refund the difference. Throughout the conversation, the staff were incredibly rude, dismissive, and mostly ignored us. They didn’t answer our questions and simply offered to cancel our reservation with an attitude, as if that was the solution to their mistake. This was an awful experience, and I will never stay at this hotel again.
Stayed 1 night in Sep 2024

6/10 Okay

Haley

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 1 night in Sep 2024

8/10 Good

Nicholas, Folkestone

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's convenient for Heathrow and usefully outside the ULEZ area
Stayed 1 night in Sep 2024

10/10 Excellent

Anthony

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024

10/10 Excellent

ROSALIND

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very handy for Terminal 5
A useful close overnight place before an early flight at Terminal 5. One important fact. Don’t pay for your parking in the car park but pay at reception when you check in, it’s half the price. Very helpful reception. Good early opening Starbucks in the lobby. Basic but handy. Room clean & bed ok. And incredible soundproofed windows. No plane noise at all!!
Stayed 1 night in Sep 2024

10/10 Excellent

JOE

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Uchenna

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was my first time staying at this property. I found it very convenient using the Hotel hoppa.
Stayed 1 night in Aug 2024

8/10 Good

Joseph

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
It’s a long way to T5
Difficult to find and nowhere near Terminal 5 as it has stated in its name. Doors were locked and staff very unfriendly. Room was musty and not very clean.
Stayed 1 night in Sep 2024

8/10 Good

Janice

Liked: Amenities, property conditions & facilities
Disliked: Staff & service
Reception staff are wonderful. Restaurant staff need retraining, there were many people complaining whilst we were there. The lady on the desk just said sit over there with a casual wave of her hand. We had to ask for a menu, then ask again for someone to take our order, there were only a couple of other diners there at that point… Then had to ask for the bill… Food was mediocre Terrible service from a Hilton!
Stayed 1 night in Sep 2024

8/10 Good

Louis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Stephanie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2024