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Hilton London Heathrow Airport Terminal 5

4.0 star property

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Photo gallery for Hilton London Heathrow Airport Terminal 5

Exterior
37-inch LCD TV with cable channels, TV
Pool
Lobby
Restaurant

Reviews

7.8 out of 10
Good

Popular amenities

  • Parking available
  • Hot tub
  • Room service
  • Air conditioning

Explore the area

Map
Poyle Road, Colnbrook, Slough, England, SL3 0FF
  • Windsor Castle
    ‪11 min drive‬
  • Thorpe Park
    ‪13 min drive‬
  • LEGOLAND® Windsor
    ‪13 min drive‬
  • London (LHR-Heathrow)
    ‪12 min drive‬

Room options

View all photos for Executive Room, 2 Single Beds, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 2 Single Beds, Business Lounge Access

  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Room, 1 King Bed

Minibar, in-room safe, desk, laptop workspace

Room, 1 King Bed

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, Business Lounge Access

Bathroom shower

Suite, Business Lounge Access

  • City view
  • 55 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Executive Room, 1 Queen Bed, Business Lounge Access

Minibar, in-room safe, desk, laptop workspace

Executive Room, 1 Queen Bed, Business Lounge Access

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area | 37-inch LCD TV with cable channels, TV

Family Room, 1 King Bed

  • City view
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Twin Room

Minibar, in-room safe, desk, laptop workspace

Twin Room

  • City view
  • 28 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Family Room, 3 Single Beds, Connecting Rooms

Minibar, in-room safe, desk, laptop workspace

Family Room, 3 Single Beds, Connecting Rooms

  • City view
  • Sleeps 4
  • 3 Single Beds

View all photos for Room, 1 Queen Bed, Accessible

Minibar, in-room safe, desk, laptop workspace

Room, 1 Queen Bed, Accessible

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Room, 1 King Bed, Business Lounge Access

37-inch LCD TV with cable channels, TV

Executive Room, 1 King Bed, Business Lounge Access

  • City view
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Business Lounge Access

Bathroom shower

Deluxe Suite, Business Lounge Access

  • City view
  • 65 sq m
  • Sleeps 4
  • 1 King Bed

Similar properties

Exterior

Sofitel London Heathrow

  • Spa
  • Free WiFi
  • Restaurant
  • Air conditioning
4.4 out of 5, Excellent, (4251)
The price is CHF 262
for 1 room
includes taxes & fees
2 May - 3 May
Sofitel London Heathrow

About this property

Hilton London Heathrow Airport Terminal 5

Hotel with bars, in the vicinity of Windsor Castle
A restaurant, 2 bars/lounges and a 24-hour fitness centre are available at this smoke-free hotel. WiFi in public areas is free. Additionally, a snack bar/deli, a sauna and a coffee shop/cafe are on-site. Housekeeping is available on request.
Hilton London Heathrow Airport Terminal 5 offers 350 air-conditioned accommodations with minibars and laptop-compatible safes. 37-inch LCD televisions come with cable channels. Bathrooms include baths or showers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include coffee/tea makers and an iron/ironing board. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include Access to hot tub, a sauna and a 24-hour fitness centre.
Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages and hot stone massages.
Our customers tell us that they can't get enough of the helpful staff at Hilton London Heathrow Airport Terminal 5. During your stay, you'll be close to Windsor Castle. Features include free WiFi in public areas, plus 2 bars and a restaurant.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and 2 bars/lounges
  • Full breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym, a steam room and a sauna
  • Guests have great things to say about the clean guestrooms and the helpful staff
  • 11 minutes by car from Windsor Castle and 13 minutes from Thorpe Park
  • Airport shuttle service available for a fee
Hilton London Heathrow Airport Terminal 5 offers its guests Access to hot tub, a sauna, and a 24-hour fitness centre. Along with a restaurant and a coffee shop/cafe, there's a snack bar/deli on site. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Business amenities include a business centre and 8 meeting rooms. Event space at this hotel measures 9149 square feet (850 square metres) and includes conference space. Spa services, a terrace, and tour/ticket assistance are also featured at the business-friendly Hilton London Heathrow Airport Terminal 5. An airport shuttle at scheduled times is available for a fee. Parking is available for a fee.

This 4-star Slough hotel is smoke free.

For a fee, guests can enjoy a full breakfast daily from 6:30 AM to 10:30 AM.
The Gallery – On-site restaurant.
Musettis Coffee Shop – This coffee shop serves lunch and light fare. Open daily.
River Bar – On-site bar. Open selected days.
Gallery Bar – On-site bar. Open daily.
24-hour room service is available.

Languages

English

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge) from 4:30 AM to midnight at scheduled times
  • Parking on site (GBP 16 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 6:30 AM to 10:30 AM for a fee: GBP 20.95 per person
  • 2 bars/lounges
  • A coffee shop/cafe
  • A restaurant
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Gallery Bar
  • Musettis Coffee Shop
  • River Bar
  • The Gallery

Things to do

  • 24-hour gym
  • Hot tub
  • Sauna
  • Steam room
  • TV in common areas

Family friendly

  • Children's games
  • Free cot
  • In-room sofa bed
  • Laundry facilities
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • 8 meeting rooms
  • 9,149 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Picnic area
  • Terrace

Spa

  • Deep-tissue massages
  • Hot stone massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 13 accessible parking spaces
  • Accessible airport shuttle
  • Lift (89 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Sofa bed

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Energy-saving switches in guestrooms
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Safe
  • Soundproofed rooms
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 20.95 per person
  • Airport shuttle fee: GBP 6.80 per person (one-way)
  • Airport shuttle fee per child: GBP 6.80 (one-way)
  • Self-parking fee: GBP 16.00 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton London Heathrow Airport Terminal
Hilton London Heathrow Airport Terminal 5
Hilton London Terminal 5
Hilton London Terminal 5 Hotel
Hilton London Terminal 5 Hotel Heathrow Airport
Hilton Terminal 5
Hilton Terminal 5 Heathrow Airport
Hilton Terminal 5 London
London Heathrow Airport Terminal 5 Hilton
Terminal 5 Hilton
Hilton London Heathrow Airport Terminal 5 Hotel Slough
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Termin
Hilton London Heathrow Airport Terminal 5 Hotel
Hilton London Heathrow Airport Terminal 5 Slough
Hilton London Heathrow Airport Terminal 5 Hotel Slough

Hilton London Heathrow Airport Terminal 5 Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 455 out of 1002 reviews
Rating 8 - Good. 237 out of 1002 reviews
Rating 6 - Okay. 112 out of 1002 reviews
Rating 4 - Poor. 90 out of 1002 reviews
Rating 2 - Terrible. 108 out of 1002 reviews

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Kathleen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2025

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A great hotel all round

This has got to be the cleanest, most well maintained, most friendly hotel I have ever been too. There's not a spot of dirt or dust anywhere. No cracked or broken tiles or stained grout. And everyone, without exception, has a genuine smile for you. The spa was great. The food in the restaurant well presented, tasty and reasonably priced. Just one niggle. I avoid places that add their own service charge, which this restaurant does. I hadn't seen it mentioned anywhere prior. It leaves you feeling like you've been mugged. I only marked the hotel average for eco because I have no idea what their policy is. Our stay was brief.
Stayed 1 night in Jan 2025

6/10 Okay

Gaynor

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

10/10 Excellent

paul

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2025

2/10 Terrible

Mejrem

Travelled with partner
Disliked: Cleanliness, staff & service
While I appreciated the cleanliness, the lack of staff at the front desk was one of the many complaints I have. 1-2 staff at the desk with an almost full hotel. Staff were very rude and cold. Found a hair in my food TWICE once at breakfast and once at dinner. Extremely inconvenient the way they don't have a vending machine for simple drinks such as soda cans. I had to pay for water which is a joke, £10 per bottle may I add. Really really horrible experience honestly. Honestly I would appreciate compensation thats how bad of an experience I had.
Stayed 3 nights in Dec 2024

10/10 Excellent

candy

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay before a flight would definitely stay again.
Stayed 1 night in Jan 2025

6/10 Okay

Roberta

Disliked: Property conditions & facilities
Stayed 1 night in Jan 2025

6/10 Okay

Tony

Disliked: Property conditions & facilities
The property was fine and what you would expect from a Hilton, however the heat was not working in our room and we made several attempts to contact someone to report this and we were never able to get a hold of anyone. The only way it was addressed was the cleaning staff providing additional blankets. Also the seals in the shower were not working properly and the shower leaved all over the floor.
Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2025

2/10 Terrible

Fleur

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast very bad! Tasteless Customer service line from room not reachable.
Stayed 6 nights in Dec 2024

8/10 Good

Conilios

Stayed 1 night in Dec 2024

8/10 Good

Christopher, Buxton

Business traveller
Liked: Cleanliness, staff & service, amenities
Good location for London and Oxford M40 corridor but beginning to show its age a bit when you look a little closer. Still a good hotel with a great breakfast and bar, just needs to give their carpets a thorough deep clean and make sure various plumbing and electrics are all working. Although probably not something the typical guest type (flying long haul out or back from UK) are likely to notice this.
Stayed 5 nights in Nov 2024

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxurious stay

Terrific hotel, plentiful bathroom products if needed and my bed was extremely comfortable and the room was white glove clean!! I was randomly selected as "the guest of the day" which provided me to an Executive Room, access to the Executive Lounge and a free breakfast! Such a great surprise!! The light snack of fruit, chocolate, cookies and smoothie after a late night arrival was greatly appreciated! Special mention must be made of the night receptionst, Geetanjali Sharma, who is a great asset to this hotel and the epitome of graciousness and professionalism!! I wouldn't hesitate to recommend staying here!
Stayed 1 night in Dec 2024

10/10 Excellent

Elizabeth

Stayed 1 night in Dec 2024

10/10 Excellent

GURINDERPAL

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got free drinks and snacks at bar with voucher.
Stayed 1 night in Dec 2024

10/10 Excellent

Glenn

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Tina

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

6/10 Okay

Mark

Stayed 1 night in Dec 2024

10/10 Excellent

Lillian

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Dec 2024

10/10 Excellent

Ricardo

Stayed 1 night in Sep 2024

6/10 Okay

Daniel

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
My reservation was paid upfront through Expedia but the hotel insisted on charging me again anyway. They basically put the issue on to me to resolve a problem between Expedia and themselves. I’m now out of pocket and chasing a query I had no responsibility for. Just a poor service with very little ownership or acceptance on their part. Pool was also closed with no apology offered.
Stayed 1 night in Dec 2024

10/10 Excellent

Wilson

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was amazing. For business or pleasure, this is the place to be.
Stayed 1 night in Dec 2024

2/10 Terrible

Neil

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

T5 Hilton

Customer n service nonexistent More of a Drs Reception than a hotel
Stayed 1 night in Dec 2024

8/10 Good

Lakshmi

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohammed

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Khany

Great stay, great hotel and staff
Stayed 1 night in Dec 2024