I should've trusted my gut when I saw another person with a bad review and trouble with contacting management company. Rent at your own Peril!!
Upon check in we were blasted upon opening the front door with the smell or marijuana & perfume. I immediately spent hours on the phone trying to reach someone. VRBO told me it's a 24/7 management company Vacasa, but I guess not on Sunday Evening. At 11:54 am the next morning I received a return call, the polite Vacasa agent told me the cleaners had noted that there had been a marijuana party and they would issue a refund. Needless to say we were not able to continue our stay. I'd like to believe I'm a reasonable person. We spent all night airing out the place and slept with all the windows open (50 degrees brrrr). Everyone woke with a headache, not cool for children. So we booked another place to salvage our vacation, we couldn't get a place on late notice for the whole week, so we ended up shuttling around.
It's been 8 days, still no refund as promised, VRBO was of little help. As a result we used another service to book our replacement lodging. I guess I'll have to get a lawyer to recover our rental fee. I Never had a bad experience renting a house and we've rented 12 over the last few years. What a nightmare. The place was otherwise beautiful, but that's of little value if you can't use the place. The fact I saw two other negative reviews, should have halted me in my tracks.