Was really looking forward to this vacation. Check-in process was a little difficult as the access code was not what I had requested. Took a bit to resolve.
Upon arrival, there were a few minor things that were broken and I contacted their maintenance department. Came out right away, and fixed the issue.
Was horrified to find that all the bed linens are NOT WASHED between bookings, and they tried to charge me extra money to clean them after our stay.
Discovered that linens provided for a crib had previously been put away soiled… Excrement was visible, and I did show this to the maintenance man the first day of my vacay. When we checked out, they tried to charge me an extra fee for cleaning these things.
There was also a ‘hidden’ fee for pets, which is not mentioned in the listing.
I was happy to find the space well appointed… Lots of toilet paper and tissue and cleaning supplies and laundry soap.
The garage is not large enough to put a car in and be able to open the door to get out. Accidentally left parts to a kayak in the garage, and their lost and found procedure does not exist. I believe the cleaning crew threw them out.
While I found management took a very tough line on nickel and diming us, the manager I dealt with was kind and thoughtful, but tough. I had no recourse, as of course, he had my money.
Again, I cannot fathom. I slept in soiled linens for a week.