My family just got back from a nightmare stay. The home we rented was freezing for a full 24 hours, with heat running non-stop. Upon arrival, we noticed there was animal hair all over the furniture, bedding, pillows and stairs. There was also dirt and dust all over the entertainment center, table and stair case. We also acknowledged there was a weird rectangular cut in the ceiling but we tried not to think too much about the hole. I text to complain once I finally had a moment and they promised a cleaning lady would arrive at noon the next day. She didnt. We were stuck at the home an entire hour before contacting them again and realizing the cleaning lady wasnt on her way. In this time, we noticed that water dripped from that strange cut out in the ceiling when anyone showered in the upstairs bathroom. They admitted someone "dropped the ball" and didnt fix the water leak the week prior to our arrival and said I needed to make myself available for a handy man to come. One client relations rep said no one would enter the home without our permission and then another told me that they fix what they need to fix and will send someone when they can and I would have to deal with it. I argued that they didnt have my permission to enter the home and luckily was able to speak with another guest relations specialist and they promised that if I didnt use the upstairs bathroom, I could receive a discount on my stay. They then scheduled for cleaning staff to arrive at 6pm, which resulted in another span of wasted time because no one showed up, again! I reached out and nothing was done. Another issue I had was theres a window in the downstairs bathroom that doesnt have a curtain and the places next to the rental can very clearly see you naked inside the shower. I hated that. It was also freezing in that specific bathroom, however, I didnt want to tolerate being flaked on by the handyman or wasting more of my time sitting in the rental when I wanted to play with my kids in the snow. I didnt drive 3 hours to stay in the rental all weekend. Also, I asked for the wifi password and that information was never relayed back to me. I had to fix the upstairs television because the cable wasnt working properly. And lastly, my husband fell down the stairs. The stairs were very slippery. I wish there was a sign up because when my husband slipped his arm got caught in the railing. They basically acted like I was lying but my husband still has visible signs of his injury.