We had some issues with the facilities - insufficient linen, dishes, cutlery, etc. but when I notified our host they responded immediately. Also, the house had empty chip bags and was not as clean as we would have wanted. It is difficult if the host lives away - but she responded immediately to any and all of our concerns, and insisted on refunding our cleaning fee. The house could use some curtains and area lamps. As our host noted, other guests break dishes etc., and if they are not told, it is difficult to address these deficiencies. They were great to try to make things right. On the basis of this experience, I would recommend them as hosts for others. Bonnie