A great beach house in a fantastic location, tarnished by awful and non-existent customer support.
Pros: big, bright house with high ceilings, on a quiet, dead-end street, right on the beach. Short trip to downtown, close to a grocery store, excellent location overall. Big lovely balcony with an amazing view and rocking chairs, enough bathrooms for a big group. Very clean when we arrived.
Cons: Beyond past critiques of the tiny pool, somewhat tired appearance of the house, and silly setup with too many twin beds, the vacation management experience with Vacasa was very unpleasant. Check-in is at 4 pm and, though there was no one staying at the house for 2 days before we arrived, we could not confirm early check-in in advance, even when we offered to pay for it (very inconvenient when you're coming from out of state). The house lacked several basics that would have made for an easier stay: no laundry detergent, no additional trash bags, no tupperware or saran wrap, no cooking oil, no beach gear (there are a few leftover beach toys presumably from past guests, that's it). And, it is truly impossible to get help or answers from Vacasa. We were traveling with small children and had a few questions in advance to ensure we were set up for their stay—I sent several messages through the booking platform and never received a response, spent nearly 2 hours on the phone, talked to 5 different customer support agents, and still could not confirm any details or get meaningful help. In one of these conversations, I was told there are no beach towels provided for guest use and was sent the contact info for a vendor in Miami to rent them (FYI: there actually are plenty of beach towels at the house). The Vacasa customer support agents were clearly not local—likely an offshore service—and were not empowered (perhaps even punished?) if they connected me to local support.
To the homeowner: I understand the benefits of using a property management service like Vacasa, but strongly urge you to reconsider. What would have been a 5-star experience at your beautiful house was unfortunately ruined by our experience with them.