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Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

2.5 star property

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your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Exterior
Indoor pool
Standard Room, 1 King Bed | Premium bedding, in-room safe, desk, laptop workspace
Coffee service
Suite, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Reviews

8.6 out of 10

Excellent

Popular amenities

  • Pool
    Pool
  • Gym
    Gym
  • Laundry
    Laundry
  • Housekeeping
    Housekeeping
  • Breakfast included
    Breakfast included
  • 24/7 front desk
    24/7 front desk

Explore the area

Map
155 38th Ave, St. Charles, IL, 60174
  • Charlestowne Mall
    6 min walk
  • Dellora A. Norris Cultural Arts Center
    3 min drive
  • St. Charles Heritage Center and Camp Kane
    5 min drive
  • Chicago, IL (ORD-O'Hare Intl.)
    47 min drive

Room options

View all photos for Suite, 1 King Bed with Sofa bed

Suite, 1 King Bed with Sofa bed | Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed with Sofa bed

  • 66 sq m
  • Sleeps 5
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Queen Beds

Suite, 2 Queen Beds | Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds

  • 37 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 6
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Suite, 1 King Bed, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 5
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Roll-in Shower (Communications)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed, Roll-in Shower (Communications)

  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Accessible (Communications)

Standard Room, 2 Queen Beds, Accessible (Communications) | Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible (Communications)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds, Accessible Bathtub (Communications, Mobility)

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 2 Queen Beds

  • 39 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed

Premium bedding, in-room safe, desk, laptop workspace

Standard Room, 1 King Bed

  • 29 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room

Premium bedding, in-room safe, desk, laptop workspace

Standard Room

  • Sleeps 2
  • 1 King Bed OR 1 Queen Bed

Similar properties

Exterior

Hampton Inn & Suites Chicago/St. Charles

Pool
Breakfast included
Pet-friendly
Parking included
4.6 out of 5, Wonderful, (917)
The price is CHF 101
for 1 night
includes taxes & fees
8 Dec - 9 Dec
Hampton Inn & Suites Chicago/St. Charles

About this property

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel

Hotel in St. Charles with free breakfast and 24-hour fitness centre
Along with an indoor pool, this hotel has a 24-hour fitness centre and a 24-hour business centre. Free weekend breakfast, free WiFi in public areas and free self parking are also provided. Additionally, coffee/tea in a common area, a business centre and dry cleaning are on-site.
Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers 83 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 37-inch LCD televisions come with cable channels. Fridges, microwaves and coffee/tea makers are provided. Bathrooms include complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an indoor pool and a 24-hour fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Our customers tell us that they can't get enough of the helpful staff at Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel. During your stay, you're just a quick walk from Charlestowne Mall. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free self-service breakfast served at weekends
  • Free WiFi
  • Free self-parking
  • Take a swim in the indoor pool
  • Amenities include free newspapers in reception, a front desk safe and a 24-hour business centre
  • On-site recreation includes a 24-hour gym
  • 6 minutes on foot from Charlestowne Mall and a 2-minute drive from Dupage Expo Center
Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel offers its guests an indoor pool and a 24-hour fitness centre. WiFi is free in public spaces. You'll find a 24-hour business centre on site. Free breakfast is served on weekends. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel. Self parking is free.
Guests are served a free self-service breakfast on weekends from 7:00 AM to 10:00 AM.

Languages

English, Hindi, Spanish, Urdu

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Free self-serve breakfast available on weekends 7:00 AM to 10:00 AM
  • Coffee and tea in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Wheelchair accessible (may have limitations)

More

  • 3 floors
  • At least 10% of profits reinvested in community and sustainability
  • No plastic drinking straws

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch LCD TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free daily newspapers
  • Free local calls
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 10.0 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Rollaway bed fee: USD 10.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Saint Charles Inn
Holiday Inn Express Chicago West St Charles Hotel
Holiday Inn Express Chicago West St Hotel
Holiday Inn Express Chicago West St Charles
Holiday Inn Express Chicago West St
Holiday Inn Express Suites Chicago West St Charles
Holiday Inn Express Suites Chicago West St Charles an IHG Hotel

Holiday Inn Express & Suites Chicago West - St Charles, an IHG Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 257 out of 476 reviews" "
Rating 8 - Good. 125 out of 476 reviews" "
Rating 6 - Okay. 54 out of 476 reviews" "
Rating 4 - Poor. 27 out of 476 reviews" "
Rating 2 - Terrible. 13 out of 476 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Rhonda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2024

10/10 Excellent

Dean

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Incredibly Attentive Staff
We stayed at the hotel for my niece’s wedding. My mom, who is in her 80s, uses a walker and suffers from Parkinson’s. While getting her breakfast, one of the staff members saw her struggling to hold her plate. She walked over to her and asked if she could help. She kindly took my mom’s plate and helped her get the rest of her breakfast. That simple and kind gesture was one we saw play out a few more times during our stay. The hotel was very clean, the rooms were bigger with more amenities than we expected and it was very well priced. And, again, the staff was outstanding. We would highly recommend.
Stayed 1 night in Aug 2024

10/10 Excellent

Ganesh

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything is excellent
Stayed 2 nights in Aug 2024

6/10 Okay

Rebecca

Travelled with partner
Liked: Staff & service
First I want to say that all of the staff that we interacted with were very friendly and helpful. But the hotel overall could benefit from an update. The bathroom had some peeling finish in the bathtub, the toilet didn't seem to flush quite right, and the worst was the dampness and subsequent smell in the room. We did talk to the front desk while we were there and they were able to solve the issue of the smell but the room still didn't dry out in the additional day we were there. It seems the ownership could invest some money to make the rooms more pleasant for their guests.
Stayed 2 nights in Jul 2024

6/10 Okay

Jeff

Business traveller
Liked: Cleanliness, staff & service, room comfort
My Phone did not work and it was plugged in. My bathroom sink was draining very slow.
Stayed 1 night in Jul 2024

10/10 Excellent

Tammy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2024

10/10 Excellent

Ivan

Stayed 1 night in Jul 2024

10/10 Excellent

Kristen

Stayed 2 nights in Jun 2024

8/10 Good

Ana

Stayed 1 night in Jul 2024

6/10 Okay

Troy

Liked: Cleanliness, staff & service
So-so
Friendly staff and pretty clean. Definitely a little older--nothing fancy and signs of age. Our room had an odd smell and the ac unit rattled when the fan was on. Not a bad place to stay but nothing great.
Stayed 2 nights in Jul 2024

10/10 Excellent

Krishna

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel, staff & rooms
Stayed 2 nights in May 2024

10/10 Excellent

Brandon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was extremely friendly and the location of this hotel is perfect for anyone staying in or near Saint Charles. The fitness center had adequate machines and weights as well. I would recommend this hotel.
Stayed 1 night in Jun 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in Jun 2024

10/10 Excellent

Jennifer

Liked: Cleanliness
Stayed 3 nights in Jun 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and comfortable. The breakfast lady was overwhelmed with the amount of guests on a Sunday morning. If she had had some help, she would probably have been fine.
Stayed 1 night in Jun 2024

10/10 Excellent

Julie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2024

4/10 Poor

Barbara

Stayed 1 night in Jun 2024

4/10 Poor

Dennis

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities, room comfort
No
12” toilet. Analog tv. No movie options. No handles in shower
Stayed 4 nights in Jun 2024

10/10 Excellent

Brittney

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024

6/10 Okay

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Sarah

Stayed 1 night in May 2024

8/10 Good

James

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2024

10/10 Excellent

Kenneth

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel very clean
Stayed 3 nights in Apr 2024