Lera, the owener, is thoughtful, kind and generaous. She gave us detailed direction and instructions on use of applicance ahead of time. As soon as we entered the villa, a welcome gift box was waiting for us (rum, bottled water, coffe, tea, and snacks). Beach chairs and cooler are available too. Edward, the property manager, is also helpful. He responded to our questions and request quickly. We encountered power outage due to thunderstorm a couple of times during our stay. Both Lera and Edward tried their best to help us to enjoy our vacation in St. John. We really appreicated!