I always like to give good reviews but this time, it was just too much. Although the condo appeared clean, it was infested with roaches. We killed at least 10 and the last morning when we got up before the sun and turned on the lights they were everywhere!!! Running inside the toilet bowl, in the kitchen sink, dozens of them running across the floors, it made me sick just thinking about them being in our food, clothes and beds! Also the first night our toilet was slow, by morning it wouldn't flush. We called Vacasa as directed and someone came within a couple of hours but was unable to fix it, he came back around 5:30 on Friday night to pick up his stuff and said he couldn't fix it and a plumber would have to come. I asked when he would be here and he said " I don't know, it's Friday night so I don't know if he will come tonight". He did not return that night nor the remainder of the trip, we never heard from anyone and when I sent a text message as directed I got a generic response saying no one was available at this time. We spent the remainder of the trip all having to share one bathroom. I spent an outrageous amount of money for 3 nights at the condo as a Christmas gift to my mom and daughter so that we could enjoy a special time together only to be disgusted, embarrassed and frustrated by the entire vacation. We've stayed at many VRBO type places and always had excellent experiencs, this was extremely disappointing. I sent a message stating I would like to speak to someone about my concerns however, as of today I have yet to hear from anyone. I am not the type of person to complain and I can overlook alot of things including a couple of bugs, but this was over the top when there are dozens of bugs and a toilet that never worked. I hope someone will contact me soon.