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Mercure Stratford-upon-Avon Shakespeare Hotel

4.0 star property

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Photo gallery for Mercure Stratford-upon-Avon Shakespeare Hotel

Exterior
Interior entrance
Classic Twin Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk
Bar (on property)
Front of property

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Parking available
  • Room service
  • Pet-friendly

Explore the area

Map
Chapel Street, Stratford-upon-Avon, England, CV37 6ER
  • Royal Shakespeare Theatre
    ‪3 min walk‬
  • Shakespeare's Birthplace
    ‪5 min walk‬
  • Anne Hathaway's Cottage
    ‪4 min drive‬
  • Birmingham (BHX)
    ‪32 min drive‬

Room options

View all photos for Classic Twin Room, 1 Double Bed

Classic Twin Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Twin Room, 1 Double Bed

  • 9 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Room, 2 Single Beds

Classic Room, 2 Single Beds | Hypo-allergenic bedding, minibar, in-room safe, desk

Classic Room, 2 Single Beds

  • 15 sq m
  • Sleeps 2
  • 2 Single Beds

View all photos for Privilege, Twin Room, 1 Double Bed

Privilege, Twin Room, 1 Double Bed | Hypo-allergenic bedding, minibar, in-room safe, desk

Privilege, Twin Room, 1 Double Bed

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

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About this property

Mercure Stratford-upon-Avon Shakespeare Hotel

Hotel in Stratford-upon-Avon with 24-hour front desk and restaurant
A restaurant, a bar/lounge and a snack bar/deli are available at this smoke-free hotel. WiFi in public areas is free. Other amenities include self parking, 24-hour room service and a meeting room. Housekeeping is available on request.
Mercure Stratford-upon-Avon Shakespeare Hotel offers 78 accommodations with MP3 docking stations and minibars. 32-inch LCD televisions come with satellite channels. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The recreational activities listed below are available either on-site or nearby; fees may apply.
Our customers tell us that they can't get enough of the helpful staff at Mercure Stratford-upon-Avon Shakespeare Hotel. During your stay, you're just a quick walk from Shakespeare’s Schoolroom & Guildhall. Features include free WiFi in public areas, plus a restaurant and a bar. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • English breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, luggage storage and wedding services
  • Guests have great things to say about the location and the helpful staff
  • Steps from Shakespeare’s Schoolroom & Guildhall and Nash's House
  • Pets welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
There's a restaurant on site, as well as a snack bar/deli. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces. A terrace, multilingual staff, and complimentary newspapers in the lobby are also featured at the business-friendly Mercure Stratford-upon-Avon Shakespeare Hotel. Limited parking is available for a fee and is offered on a first-come, first-served basis.

This 4-star Stratford-upon-Avon hotel is smoke free.

For a fee, guests can enjoy a English breakfast daily.
Restaurant – This restaurant serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar.
24-hour room service is available.

Languages

English, Hungarian, Polish, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 15 per night)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily English breakfast available for a fee: GBP 16 per person
  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Restaurant

Family friendly

  • Free cot
  • Free rollaway/extra bed
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • Computer station
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • MP3 dock

Food and drink

  • 24-hour room service
  • Champagne service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Iron/ironing board
  • LED lighting
  • Phone
  • Portable fan
  • Safe
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

This property is closed from 1 August 2024 to 1 October 2025 (dates subject to change).
This property will be closed from 1 November 2023 to 31 May 2025 for renovations and will resume operation once the renovation is complete (completion date subject to change).
 

Access methods

Staffed front desk

Pets

  • Pets: GBP 10.00 per pet, per night
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for English breakfast: from approximately GBP 16 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 10.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in specific rooms only, which can be requested by contacting the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hotel Mercure Stratford-upon-Avon
Mercure Shakespeare
Mercure Shakespeare Hotel
Mercure Shakespeare Hotel Stratford-upon-Avon
Mercure Shakespeare Stratford-upon-Avon
Mercure Stratford-upon-Avon Hotel
Mercure Stratford-upon-Avon Shakespeare
Mercure Stratford-upon-Avon Shakespeare Hotel
Shakespeare Hotel
Shakespeare Mercure
Mercure Stratford-upon-Avon Shakespeare Hotel Hotel

Mercure Stratford-upon-Avon Shakespeare Hotel Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 366 out of 1001 reviews
Rating 8 - Good. 396 out of 1001 reviews
Rating 6 - Okay. 155 out of 1001 reviews
Rating 4 - Poor. 62 out of 1001 reviews
Rating 2 - Terrible. 22 out of 1001 reviews

8.2/10

Cleanliness

8.4/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

6/10 Okay

Chris

Travelled with family
Liked: Cleanliness
Disliked: Property conditions & facilities
Disappointing
Room was large and clean, bed comfortable. Lots of glasses and room service trays in all the corridors. Hotel desperately needs refurbishing, no atmosphere or style to the place. Shame as a waste of a potentially beautiful building
Stayed 1 night in Oct 2023

8/10 Good

Lisa

Stayed 2 nights in Oct 2023

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Oct 2023

4/10 Poor

Amanda

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Expensive for the condition of the hotel.
We didn’t know until we arrived the hotel is closing down for a refurbishment and has been bought out. Our bathroom was dangerous. Shower was literally coming away from the wall toilet flush didn’t work every time. Bedroom dirty. We don’t mind tired as long as things work and are clean.
Stayed 1 night in Oct 2023

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning old building & comfy stay
Really enjoyed our little overnighter here. Absolutely stunning building. Nice size room with high ceiling in gorgeous Tudor style. Bed comfy nice bedding. Read some bad reviews but was pleasantly surprised. Yes the carpet is a little old and the chair by the window but it’s all part of the charm. Large modern bathroom. Only negative was a little dust on the windowsills nothing to ruin a lovely comfy night sleep and lovely staff at check in too
Stayed 1 night in Oct 2023

8/10 Good

Paul

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Oct 2023

8/10 Good

Susan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Welcoming and friendly. Room comfortable. The hotel is about to close for refurbishment- and it is looking pretty tired right now. Very conveniently situated for the theatre.
Stayed 1 night in Oct 2023

4/10 Poor

Miss Emma

Disliked: Cleanliness, property conditions & facilities, room comfort
Wouldn't stay again
The location is good but the hotel is very shabby and dirty. Our hotel room had black mould and the bath taps weren't working properly. We also didn't have any heating and there were no car parking spaces.
Stayed 1 night in Oct 2023

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2023

6/10 Okay

James

Disliked: Cleanliness, property conditions & facilities
Sub standard hotel with good location
The hotel boasts a fantastic location, but regrettably falls short of expectations given its price point. Contrary to the enticing images displayed, there was a notable absence of afternoon tea options, with the caveat that such bookings must be made in advance via an external platform, such as Groupon. Furthermore, the car park operates on a first-come, first-served basis, with an additional inconvenience of no staff available at the front desk upon my arrival, resulting in a lengthy 30-minute wait just to check-in. Much better hotels on the vicinity!!!
Stayed 1 night in Oct 2023

8/10 Good

Noreen

Liked: Cleanliness, staff & service, room comfort
Fantastic location.
Stayed 2 nights in Oct 2023

10/10 Excellent

Andrew

Stayed 1 night in Oct 2023

6/10 Okay

Simon

Stayed 1 night in Sep 2023

8/10 Good

MARY

Stayed 2 nights in Sep 2023

10/10 Excellent

Bill

Stayed 1 night in Sep 2023

8/10 Good

caroline

Stayed 1 night in Sep 2023

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a hotel with a real sense of place. I loved the fact that the rooms were named after Shakespeare characters. The hotel was old but with all the modern conveniences (a lift, ensuite facilities).
Stayed 6 nights in Sep 2023

10/10 Excellent

David, Huddersfield

Liked: Cleanliness, staff & service, property conditions & facilities
Very well appointed property ideally situated in centre of Stratford. Breakfast was very generous with good choice of cerals and cooked items. Staff were friendly, approachable and efficient.
Stayed 4 nights in Sep 2023

10/10 Excellent

Kee Liang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Its actually 3 houses joined as 1. Ask for the rooms on the life/car park side for newer rooms with level floorings. Ask for the older side if you like to stay in a Tudor house.
Stayed 4 nights in Sep 2023

6/10 Okay

Joanna

Old building so expected it to not have all mod cons, but room was a little shabby and could do with updating.
Stayed 1 night in Sep 2023

8/10 Good

Yvonne, Oronoco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A charming stay with an easy walk to the Royal Shakespeare Theatre and the waterfront. The room was quaint and comfortable with a large bathroom and great shower (inside a tub). The breakfast was a typical UK affair with a variety of breads, jams, fruit and hot foods served in a common room with close-together tables. The front rooms have low-beamed ceilings and lots of ambience.
Stayed 2 nights in Sep 2023

2/10 Terrible

Caroline

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Extremely disappointing
This hotel is desperately in need of updating. The first room we were offered had ripped net curtains, casement windows that would not close properly with no secondary glazing and was located in a separate block across the car park from the main hotel. The outside door to this block was open when we arrived and windows into the corridor were wide open - security was clearly not a priority. I wasn't comfortable staying in this room and the receptionist gave us unlabelled keys to another room in the main hotel. On opening the door to this room, I was extremely surprised to find that it was already occupied by another guest. We were offered another room, back on the second floor of the other block and had to accept this room as there were literally no other hotel rooms available in Stratford that night (and believe me, I looked). The sheets and duvet were clean, and that is the only positive thing I can say about it. Furniture covers were stained, walls were dirty, there were gaps between the wall and window frames, the spaces between the window and secondary glazing were filthy with dead insects, the soap and shower gel dispensers were empty. Bedside lamps did not work, bedside drawer would not stay closed. Parking was very limited on site. We left before breakfast. The receptionist we dealt with was not rude, but nor was she helpful or particularly polite. Overall very far from what we expected from a branded 4 star hotel.
Stayed 1 night in Sep 2023

2/10 Terrible

E

Stayed 2 nights in Sep 2023

10/10 Excellent

Philip

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great old Hotel...Great Location!
Stayed 1 night in Aug 2023

4/10 Poor

Valerie

Travelled with family
Disliked: Property conditions & facilities, room comfort
Long in the tooth
Water temperature in shower went from scalding hot to ice cold. No way to get consistent temperature. AirCon was terribly inefficient and didn’t work consistently. Our room number and room was virtually unfindable as no directional signage had our room number. Overall a very poor experience for the price we paid.
Stayed 1 night in Sep 2023