We came for a family vacation with elderly grandparents who had severe mobility issues and were counting on the elevator to help them access the property. On arrival, it did not work properly (we got stuck halfway up but fortunately it returned us to floor 1 after we waited a few minutes). We called Vacasa right away and they assured us someone would be out first thing in the morning. 24 hours later, we called the repair company (Home Elevators) directly who informed us that Vacasa had never contacted them. They contacted Vacasa and the local Vacasa rep came out within the hour to assess the issue, but it was too late in the day for them to get a repairman back out on the island. Finally someone came on the morning of Day 3 of our vacation and it was a quick fix. No other issues, the house was lovely, clean, and a quick walk to public beach access along with great canal access.