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Four Points by Sheraton Surabaya, Tunjungan Plaza

4.0 star property

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Photo gallery for Four Points by Sheraton Surabaya, Tunjungan Plaza

Exterior
BBQ/picnic Area
Hallway
Outdoor pool, pool umbrellas, pool loungers
Lobby

Reviews

9.4 out of 10
Exceptional

Popular amenities

  • Parking available
  • Bar
  • Pool
  • Gym
  • Room service
  • Parking included

Explore the area

Map
Jl Embong Malang 25 - 31, Tunjungan Plaza, Surabaya, East Java, 60261
  • Tunjungan Plaza
    ‪1 min walk‬
  • Surabaya Plaza Shopping Mall
    ‪16 min walk‬
  • Grand City Surabaya
    ‪17 min walk‬
  • Surabaya (SUB-Juanda)
    ‪40 min drive‬

Room options

View all photos for Deluxe Room, 1 Double Bed

Deluxe Room, 1 Double Bed | Premium bedding, minibar, in-room safe, desk

Deluxe Room, 1 Double Bed

  • Sleeps 3
  • 1 Double Bed

View all photos for Suite, 1 Bedroom

Suite, 1 Bedroom | Premium bedding, minibar, in-room safe, desk

Suite, 1 Bedroom

  • 53 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Premium)

Room, 1 King Bed (Premium) | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed (Premium)

  • 40 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Double Beds

Room, 2 Double Beds | Premium bedding, minibar, in-room safe, desk

Room, 2 Double Beds

  • 28 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Room, 1 King Bed

Room, 1 King Bed | Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

  • 28 sq m
  • Sleeps 3
  • 1 King Bed

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Four Points by Sheraton Surabaya, Pakuwon Indah

  • Pool
  • Kids pool
  • Parking included
  • Free WiFi
4.8 out of 5, Exceptional, (157)
The price is CHF 82
for 1 room
includes taxes & fees
6 Apr - 7 Apr
Four Points by Sheraton Surabaya, Pakuwon Indah

About this property

Four Points by Sheraton Surabaya, Tunjungan Plaza

Central hotel connected to the convention centre in Surabaya with free parking
An outdoor pool, a restaurant and a 24-hour fitness centre are available at this hotel. Free WiFi in public areas and free self parking are also provided. Other amenities include a bar/lounge, a coffee shop/cafe and valet parking. Housekeeping is available on request.
Four Points by Sheraton Surabaya, Tunjungan Plaza offers 293 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. LED televisions are featured in guestrooms. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Hypo-allergenic bedding and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

An outdoor pool and a children's pool are on site. Other recreational amenities include a 24-hour fitness centre.
With your stay at Four Points by Sheraton Surabaya, Tunjungan Plaza, you're connected to the convention centre and just a quick walk from Tunjungan Plaza. You'll find features such as free WiFi in public areas and free self-parking, plus an outdoor pool.
  • Free WiFi and wired Internet
  • Free self-parking
  • Options for a bite to eat or a relaxing drink include a coffee shop, a restaurant and a bar/lounge
  • Buffet breakfast served daily for a fee
  • Valet parking available for a fee
  • Take a swim in the outdoor pool
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • On-site recreation includes a 24-hour gym
  • Steps from Tunjungan Plaza and 7 minutes on foot from Grahadi
  • Airport shuttle service available for a fee
Four Points by Sheraton Surabaya, Tunjungan Plaza offers its guests a kids' pool, an outdoor pool, and a 24-hour fitness centre. There's a restaurant on site, as well as a coffee shop/cafe. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and 8 meeting rooms. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Four Points by Sheraton Surabaya, Tunjungan Plaza. You'll have access to the indoor pool at a partner property. An airport shuttle (available 24 hours) is available for a fee. Free self parking is available.

Smoking is allowed in designated areas at this 4-star Surabaya hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6 AM to 10:30 AM.
Le Petit Cafe – This café only serves light fare.
Lime Restaurant – This restaurant specialises in international cuisine and serves breakfast, lunch and dinner. A children's menu is available. Open daily.
Botanique Lounge – Overlooking the pool, this lobby lounge only serves light fare. Open daily.
24-hour room service is available.

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • Free self parking on site
  • Valet parking on site (IDR 50,000 per stay)
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 6 AM to 10:30 AM for a fee: IDR 250,000 for adults and IDR 125,000 for children
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant

Restaurants on site

  • Botanique Lounge
  • Le Petit Cafe
  • Lime Restaurant

Things to do

  • 24-hour gym
  • Children's pool
  • Indoor pool (guest access)
  • Outdoor pool
  • Shopping centre
  • TV in common areas

Family friendly

  • Access to nearby indoor pool
  • Children's pool
  • Free cot
  • Laundry facilities
  • Outdoor pool
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Wedding services

Business services

  • 8 meeting rooms
  • Business centre
  • Computer station

Outdoors

  • Barbecue grill
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Braille/raised signage
  • Grab bar near toilet
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift
  • Low-height bed
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Wheelchair accessibility
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-width doorways

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 43-inch LED TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Electrical adapters
  • Energy-saving switches in guestrooms
  • Free daily newspapers
  • Iron/ironing board
  • Laptop workspace
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Water-efficient showers
  • Window screens

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Minimum check-in age - 17

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Four Points by Sheraton Surabaya, Tunjungan Plaza

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 12 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for IDR 665500 per night.
  • Free cots (infant beds)!

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately IDR 250000 for adults and from IDR 125000 for children
  • Airport shuttle fee: IDR 490000 per person (one-way)
  • Valet parking fee: IDR 50000 per stay
  • Rollaway bed fee: IDR 665500 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Four Points by Sheraton Surabaya, Tunjungan Plaza offers transfers from the airport (fees may apply). Please contact the property on the number on the booking confirmation with your arrival details prior to travel. Front desk staff will greet guests on arrival at the property.

We should mention

  • One child aged 12 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Four Points Sheraton Surabaya Hotel
Four Points Sheraton Surabaya
Four Points By Sheraton Surabaya Java
Four Points by Sheraton Surabaya
Four Points by Sheraton Surabaya Tunjungan Plaza
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel
Four Points by Sheraton Surabaya, Tunjungan Plaza Surabaya
Four Points by Sheraton Surabaya, Tunjungan Plaza Hotel Surabaya

Four Points by Sheraton Surabaya, Tunjungan Plaza Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 193 out of 276 reviews
Rating 8 - Good. 68 out of 276 reviews
Rating 6 - Okay. 11 out of 276 reviews
Rating 4 - Poor. 2 out of 276 reviews
Rating 2 - Terrible. 2 out of 276 reviews

9.4/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shanan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good
Stayed 4 nights in Nov 2024

10/10 Excellent

Shanan

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs are very energetic and pleasant.
Stayed 3 nights in Dec 2024

10/10 Excellent

Kok Shong, Mentakab

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We arrived at the hotel at 12:00 PM, feeling tired, but the friendly receptionist arranged for us to check in early. During our 3-day stay, all the employees treated us well and respectfully.
Stayed 3 nights in Oct 2024

10/10 Excellent

Teguh

Stayed 1 night in Oct 2024

10/10 Excellent

Stephen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Find SOGO, exit the building, and walk back into the hotel that way - for most navigable option.
Stayed 1 night in Aug 2024

10/10 Excellent

Stephen

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Pro-tips, it's difficult trying to find the tunnel that connects the hotel to the mall. Your best shot is to just find Sogo, exit the mall, and walk back to the entrance of the hotel.
Stayed 1 night in Aug 2024

6/10 Okay

Adam

Stayed 1 night in Aug 2024

10/10 Excellent

Dina

Stayed 2 nights in Jul 2024

10/10 Excellent

Andrea

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Jul 2024

10/10 Excellent

Danilo

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyable stay!!
Had the pleasure of staying at FourPoints Tunjungan Plaza, during my business trip. The hotel is conveniently located, making it easy to navigate to my meetings. The staff were exceptionally friendly!!
Stayed 2 nights in Jun 2024

8/10 Good

KANA

Stayed 3 nights in Jun 2024

10/10 Excellent

Marina

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Service
Everything was great. Service excellent and staff were very friendly.
Stayed 2 nights in May 2024

8/10 Good

erika

Liked: Staff & service, property conditions & facilities
Unfortunately there is not enough parking space in front of the hotel
Stayed 1 night in May 2024

10/10 Excellent

Zeng

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good service, Attentive staff, excellent location right at the mall with many dining options.
Stayed 2 nights in May 2024

2/10 Terrible

Kevin

Stayed 2 nights in Apr 2024

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

8/10 Good

Chi

Stayed 1 night in Feb 2024

10/10 Excellent

BAYU

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Andri

Stayed 1 night in Dec 2023

10/10 Excellent

Khunthur

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

PIN HAN

Stayed 5 nights in Nov 2023

10/10 Excellent

KANA

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and yummy breakfast
Very convenient location. Just next to shopping mall w restaurants & fast foods. Very yummy breakfast buffet with fresh juice, handmade noodle etc…
Stayed 2 nights in Nov 2023

10/10 Excellent

WANG MENG

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2023

10/10 Excellent

DEXTER

Stayed 2 nights in Aug 2023

10/10 Excellent

kris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and closed to the shopping centre and restaurants. What I don't like about this property, the lobby is not in the first/ground floor. You need to go to different floor to reach the lobby from entrance floor.
Stayed 2 nights in Aug 2023