Do not stay here if you want a relaxing getaway, this home is rented to 3 seperate groups. When my family and I got to this home we found there was and 18th birthday in the section above us. They were partying for 2 days straight blaring music and being obnoxiously loud the entire duration of our stay (Friday - Sunday)
We contacted the host about this and we suspect nothing was done as the noise continued the entire duration of the stay. The guests still maintained to play very loud music laughing and screaming directly outside our bedroom windows till 5am both nights, despite the host telling us that he will contact stayz to have them evicted. Which did not happen. The host stopped responding to my messages on Saturday while we still had 1 more night at this home, extremely poor communication. Seems as he does not care as long as he’s been paid. My family did not sleep at all the entire stay. I expressed this to the host pleading that he kick the party out numerous times. If we were made aware that this home is divided into 3 units we would have booked elsewhere. I contacted the host regarding the party within an hour of our check in. Their party was breaching the agreement rules set in place by stayz so they should’ve been kicked out from the very beginning. We had several run ins with them to the point where the police was called twice. They provided an air mattress, when the mattress was taken out of the package it absolutely reeked of mould and when we opened it it had mould and fungi all over it. I have taken pictures. The towels provided were old and not enough for our family of 9 we had to go to the shops and buy our own soap, towels & paper towels as there not enough of provided, which we have never needed to in other locations. No antibacterial soap was provided during covid? there was a big dead bugs in our room, I have also taken pictures of this. This location has caused my family and I substantial frustration and distress due to the lack of information provided & lack of communication by this host. I do not recommend anyone to stay here.
