I flew out from Oklahoma 4 days before our scheduled arrival. Spoke with Cindy the Day we was checking in and she mentioned the link to the Guide Book. When I said I did not receive it she indicated that I should check my Spam. We arrived and found soiled laundry in the dryer, no problem we washed it. When looking for towels we was told "the guide book would come in handy". That's right this is like a church camp, you bring your own towels, No problem Cindy brought us some. We rent a boat and tie up the boat, only to be chased down by the slip owner, after they called where I worked (found papers in boat), where we rented from they then headed to the house, they new where to come, because we was not the first ones to stay in the house and park in their spot. Texted Cindy, Once again to see where to park the boat and "refer to the guide book" came out again. At this point I had looked at the book, but did not see it, so she guided me to where in the book it would be found. Go to move the boat and there is no tie downs on the dock, so have to take the boat back where we rented from. We have vacation rentals and understand the process, we also rent alot and never had a. digital book or No towels. If the book was going to be so important should have a copy at the house, should also send out a text message a week prior with the link and the importance of reading prior to coming and I would put in the headlines Bring your own towels. I am sure the dock will get tie downs soon, but none of them are marked, so don't just pick a spot,k know where you are heading. Cindy always responded and the property worked well for us.