Our four-night stay at the Warhol, intended as a relaxing Father’s Day getaway with extended family centered around the infinity pool and spa, was marred by significant disappointments. Despite booking months in advance, we were told just an hour before check-in that the pool was closed for maintenance, with no clear timeline for completion. When we finally saw it, the pool was visibly neglected, overrun with dark algae, murky, and swarming with mosquitoes—a clear health hazard we did not anticipate, given the posted maintenance schedule.
As experienced pool owners, we understand the requisite upkeep and were appalled by the disregard evident in its condition. Throughout our stay, we endured disruptive technician visits. While we appreciate the efforts to address the issues, these interruptions should not have occurred during our paid stay. The constant communication with multiple hosts further compounded our dissatisfaction.
Regrettably, we did not get to enjoy the pool, especially in Temecula’s hot weather. Our vacation plans to create lasting family memories centered around the pool were ruined. To make matters worse, the compensation offered was inadequate, failing to rectify our profound disappointment and inconvenience. We urge management to improve transparency and provide appropriate compensation for this deeply unsatisfactory experience.