8/10 Good
Karen
10 Nov 2024
Liked: Cleanliness, staff & service
Elegant facility with a few wrinkles
Overall we liked the hotel, spacious room, comfy bed and welcoming staff. Fabulous pool area and we tried the tapas restaurant for dinner and it was excellent.
What didn’t go well. I used chat function to advise we would bring our dog and got a response this was no problem. When we arrived at 17:30 they had no record of this. They were nice about it and brought a dog kit to our room shortly after check in. Our room was not completely set up, no robes, slippers or towels for the room. Toiletries you would expect in the bathroom were also missing. When we went to reception about 9:30 the very kind young man on duty had to scramble to get robes for us from unoccupied rooms as they were out. We were a bit disappointed in the attention to detail but the staff did help out to fix missing items. Maybe there needs to be a quality check on rooms?
Lastly trying to put the key card in the receptacle to initiate power in the room is quite difficult in the dark, maybe have a motion light as in the closet to remedy this?
Breakfast was picked over before 11am, no rolls or fresh bread, croissants were scorched, even though it should be open until noon. Hot items were cold. This could be better
We do hope to stay again, so I hope you’ll take the feedback as constructive not merely complaining. Much about your hotel is truly excellent
Karen
Stayed 1 night in Nov 2024