2/10 Terrible
E'Laiyah
15 Sept 2024
Liked: Property conditions & facilities
Disliked: Staff & service
My partner and I reserved a room for a 4 night stay at the La quinta inn, in tinley park. I reserved this room 2 weeks prior to me coming!! Fast forward my partner comes into town we go out to a concert that didnt end until about 11 pm and we were about 30 minutes out from the hotel. Earlier that day around 10am and 6 pm i called to make sure that i can check in late and confirm the deposit cost. The women asked me what time we would be arriving; i estimated about 11:30-11:45 pm, with traffic and maybe if we wanted to stop for food. The lady said okay i will put that in your note. We get there and i go to get our keys, he couldn't find my reservation so I show him on my phone like look. He proceeds to ask for a confirmation code, i read it out and he found me. He said something is wrong with the payment and i was confused because i selected pay at hotel, i never out card information in. He said that sometimes the third party site creates their own temporary card when the customer doesn’t upload one.. ok. So he ended up looking at the computer for a while and realized that my reservation was cancel, i didn't do it nor receive a email about it. So I said i can’t get a room he says no you can not so rudely to me. He didnt even try to help nor see if he can get me into another room . I told him that we was just tired and from out of town no place to stay he didn't care. It was just a i cannot help you
E'Laiyah
Stayed 4 nights in Sep 2024