Keio Plaza Hotel Tokyo

4.5 star property
VIP Access

Choose dates to view prices

Photo gallery for Keio Plaza Hotel Tokyo

Exterior
40-inch flat-screen TV with satellite channels, TV, DVD player
40-inch flat-screen TV with satellite channels, TV, DVD player
10 restaurants, breakfast, lunch, dinner served; Fusion cuisine
Lobby

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Parking available
  • Housekeeping

Explore the area

Map
2-2-1 Nishi-Shinjuku, Shinjuku-Ku, Tokyo, Tokyo-to, 160-8330
  • Tokyo Metropolitan Government Building
    ‪4 min walk‬
  • Shinjuku Sumitomo Building
    ‪6 min walk‬
  • Shinjuku Gyoen National Garden
    ‪2 min drive‬
  • Tokyo (HND-Haneda)
    ‪38 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members

Room options

Plaza Superior South Wing Twin, Non Smoking, 20F above

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Superior Twin Room, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Deluxe Select Twin Connecting Room, Non Smoking

  • 71 sq m
  • City view
  • Sleeps 8
  • 4 Large Single Beds

Deluxe Select Twin, Non Smoking

  • 35.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Twin, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Premier Grand - Superior King with the Club Lounge Access (breakfast, tea, and bar time)

  • 34 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Double Room, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Luxury Deluxe Twin, Non Smoking (Universal Design)

  • 47 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Twin, Non Smoking (Universal Design)

  • 36 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Junior Suite Twin, Non Smoking (Universal Design)

  • 67 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Superior South Wing King, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 4
  • 1 King Bed

Pure Wellness Room - Twin Room - Non Smoking

  • 35 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Deluxe Twin Room, Non Smoking (Main Tower)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Standard Plus Double, Non Smoking

  • 24 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Deluxe King with the Club Lounge Access (breakfast, tea, and bar time)

  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Premier Grand - Deluxe Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Plaza Luxe Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

Premier Grand - Suite Twin with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 2 Large Single Beds

Superior Plus Twin, Non Smoking

  • 34 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South Wing Triple, Non Smoking, 20F above

  • 41 sq m
  • City view
  • Sleeps 8
  • 3 Large Single Beds

Premier Grand - Suite King with the Club Lounge Access (breakfast, tea, and bar time)

  • 71 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Plus Twin, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Deluxe Plus Double, Non Smoking

  • 36 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Twin, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Premier Grand - Deluxe 2 Queens with the Club Lounge Access (Breakfast, Tea, and Bar time)

  • 36 sq m
  • City view
  • Sleeps 4
  • 2 Queen Beds

Deluxe Plus Twin Room (Triple)

  • 35.5 sq m
  • City view
  • Sleeps 5
  • 2 Large Single Beds and 1 Single Sofa Bed

Plaza Luxe King, Non Smoking

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Standard Plus - Twin Room

  • 23.5 sq m
  • City view
  • Sleeps 4
  • 2 Large Single Beds

Luxury Family Room, Non-Smoking

  • 46.3 sq m
  • City view
  • Sleeps 9
  • 5 Large Single Beds

Plaza Deluxe South Wing Twin (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 6
  • 2 Large Single Beds

Plaza Deluxe South King (Non-Smoking)

  • 40.1 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Plaza Superior South Wing Double, Non Smoking

  • 30 sq m
  • City view
  • Sleeps 3
  • 1 Double Bed

South Tower Plaza Superior Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Premier Grand Suite

  • Sleeps 2
  • 1 King Bed OR 2 Single Beds

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

South Tower Plaza Deluxe King Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Junior Suite Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Deluxe Twin Room

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Superior Twin Room Non-smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Superior Plus Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

South Tower Plaza Superior Room

  • Sleeps 2
  • 1 Queen Bed OR 2 Single Beds

Main Tower Premier Grand Twin Suite

  • Sleeps 2
  • 2 Single Beds

South Tower Luxe King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Twin Room Smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Luxury Family Room

  • Sleeps 5
  • 1 Single Sofa Bed and 4 Double Beds

Main Tower Luxury Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Premier Grand King Suite

  • Sleeps 2
  • 1 King Bed

Main Tower Club Room Premier Grand wide King Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Plus Double Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Plaza Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Plaza Deluxe Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Double Room Smoking

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand King Room

  • Sleeps 2
  • 1 King Bed

South Tower Plaza Luxe Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Superior Twin Room

  • Sleeps 3
  • 2 Double Beds

Main Tower Deluxe Twin (Universal Design)

  • Sleeps 2
  • 2 Single Beds

Main Tower Deluxe Plus Queen Room

  • Sleeps 2
  • 1 Queen Bed

Main Tower Club Room Premier Grand Two Queen Room

  • Sleeps 4
  • 2 Queen Beds

Main Tower Standard Twin Room Non smoking

  • Sleeps 2
  • 2 Single Beds

Main Tower Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

Plaza Superior South Twin 20F above(Non-smoking)

  • Sleeps 3
  • 2 Double Beds

South Tower Plaza Luxe Corner Room

  • Sleeps 2
  • 1 King Bed

Main Tower Standard Double Room Non smoking

  • Sleeps 2
  • 1 Queen Bed

South Tower Plaza Superior King Room

  • Sleeps 3
  • 1 King Bed

Main Tower Deluxe Plus Twin Room

  • Sleeps 2
  • 2 Single Beds

Main Tower Plaza Superior Twin Room Smoking

  • Sleeps 3
  • 2 Double Beds

Main Tower Superior Twin Room Non smoking

  • Sleeps 3
  • 2 Double Beds

Deluxe Select Twin Connecting Room

  • Sleeps 4
  • 4 Single Beds

Main Tower Plaza Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

South Tower Plaza Deluxe Triple Room

  • Sleeps 3
  • 3 Single Beds

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About this property

Keio Plaza Hotel Tokyo

Luxury hotel with 10 restaurants and bars/lounges
Along with 10 restaurants, this hotel has 5 bars/lounges and a fitness centre. Free WiFi in public areas and a free theme park shuttle are also provided. Additionally, 3 coffee shops/cafes, self parking and a meeting room are on-site. Private bathrooms are not en suite.
Keio Plaza Hotel Tokyo offers 1452 accommodations with DVD players and a safe. Each accommodation is individually furnished and decorated. Beds feature down duvets. 40-inch flat-screen televisions come with satellite channels. Rooms have detached private bathrooms. Bathrooms include a separate bath and shower, slippers, bidets and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include complimentary newspapers and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and in-room massages can be requested.

Recreational amenities at the hotel include a fitness centre.
Our customers tell us they can't get enough of Keio Plaza Hotel Tokyo's great location. During your stay, you're just a quick walk from Shinjuku Mitsui Building. Free WiFi in public areas, a free theme park shuttle and 10 restaurants are available.
  • Free WiFi
  • Enjoy Fusion cuisine at スーパーブッフェ グラスコート, one of the property's 10 restaurants and 5 bars/lounges
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests really like the accommodation for the cleanliness and spaciousness
  • Steps from Shinjuku Mitsui Building and 3 minutes on foot from Pentax Square
  • Free theme park shuttle service
There are 10 restaurants and 3 coffee shops/cafes, as well as a nearby corner/local shop. You can unwind with a drink at one of the 5 bars/lounges. A meeting room and coworking spaces are available.

A computer station is on site and WiFi is free in public spaces. A fitness centre, a vending machine, and multilingual staff are also featured at the luxury Keio Plaza Hotel Tokyo. An airport shuttle at scheduled times is available for a fee. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Keio Plaza Hotel Tokyo was completed in March 2020.

Smoking is allowed in designated areas at this 4.5-star Tokyo hotel.

For a fee, guests can enjoy a buffet breakfast daily from 6:00 AM to 10:00 AM.
スーパーブッフェ グラスコート – This buffet restaurant specialises in Fusion cuisine and serves breakfast, lunch and dinner.
オールデイダイニング樹林 – This restaurant specialises in American cuisine and serves lunch, dinner and light fare. Reservations are required. Open selected days.
鉄板焼 やまなみ – This fine-dining restaurant specialises in Japanese cuisine and serves lunch and dinner. Open daily.
和食 かがり – This restaurant specialises in Japanese cuisine and serves breakfast, lunch and dinner. Guests can enjoy drinks at the bar. Open daily.
寿司 久兵衛 – This sushi bar specialises in sushi and serves lunch and dinner. Open daily.
Late-night fare is available from room service (during limited hours).

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

Chinese (Mandarin), English, French, German, Italian, Japanese, Korean, Portuguese, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Return airport shuttle (surcharge) from 6:00 AM to 5:30 PM at scheduled times
  • Free theme park shuttle
  • Parking on site (JPY 1,000 per night; includes in/out privileges)
  • Limited on-site parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 6:00 AM to 10:00 AM for a fee: JPY 4,500 for adults and JPY 3,500 for children
  • 10 restaurants
  • 3 coffee shops/cafes
  • 5 bars/lounges

Restaurants on site

  • オールデイダイニング樹林
  • スーパーブッフェ グラスコート
  • 和食 かがり
  • 寿司 久兵衛
  • 鉄板焼 やまなみ

Things to do

  • Art gallery
  • Bicycle storage
  • Designer stores
  • Gym
  • Shopping

Family friendly

  • Baby toys
  • DVD player
  • Free theme park shuttle
  • Grocery/convenience store
  • Highchair
  • In-room babysitting
  • In-room refrigerator
  • Laundry facilities
  • Stroller

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Laundry facilities
  • Luggage storage
  • Newspapers in lobby
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Coworking space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Front entrance ramp
  • Hand-held showerhead
  • Height-adjustable showerhead
  • Lift (104 centimetre wide door)
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking
  • Wheelchairs on site

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Down comforter

Bathroom

  • Bidet
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable/satellite channels
  • DVD player

Food and drink

  • Free bottled water
  • Late-night room service
  • Refrigerator
  • Restaurant dining guides

More

  • Air conditioning (climate-controlled)
  • Electrical adapters
  • Free daily newspapers
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 5:00 AM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Meals are not included in the room rate for children ages 5 years and younger who are included in the reservation.

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child aged 5 years old or younger stays free per registered adult when using existing bedding.
  • Rollaway/extra beds are available for JPY 25000.0 per night.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately JPY 4500 for adults and from JPY 3500 for children
  • Airport shuttle fee: JPY 1250 per person (one-way)
  • Airport shuttle fee per child: JPY 630 (one-way), (from 1 to 12 years old)
  • Self-parking fee: JPY 1000 per night (in/out privileges)
  • Rollaway bed fee: JPY 25000.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation.

We should mention

  • One child aged 5 years old or younger stays free per registered adult in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • Guests with tattoos are not able to use the on-site public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Keio
Keio Hotel
Keio Hotel Tokyo Plaza
Keio Plaza Tokyo
Keio Tokyo Plaza
Keio Plaza Hotel Tokyo Shinjuku
Keio Plaza Shinjuku
Keio Plaza Hotel Tokyo
Keio Plaza Hotel
Keio Plaza
Keio Plaza Hotel Tokyo Hotel
Keio Plaza Hotel Tokyo Tokyo
Keio Plaza Hotel Tokyo Hotel Tokyo

Keio Plaza Hotel Tokyo Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 1448 out of 2178 reviews
Rating 8 - Good. 489 out of 2178 reviews
Rating 6 - Okay. 137 out of 2178 reviews
Rating 4 - Poor. 66 out of 2178 reviews
Rating 2 - Terrible. 38 out of 2178 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Luisito Santos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2024

10/10 Excellent

Mary Ivette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Sep 2024

10/10 Excellent

JESSICA

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Grand
Conveniently located. Walkable to dining, shopping, sights. Comfortable rooms. Great breakfast with much variety and healthy options.
Stayed 3 nights in Sep 2024

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very big hotel in good location
Stayed 1 night in Dec 2024

10/10 Excellent

Joyce Hoi Woon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly staff, clean and close to station very convenient
Stayed 4 nights in Jan 2025

10/10 Excellent

Michele

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easiest Part of Our Stay in Tokyo
Read many reviews for many hotels in Tokyo and decided on Keio Plaza Hotel. Best decision ever! The hotel was beautiful, had lots to offer, and was centrally located to all the things we did in Tokyo. We had a room in the Premier Main Tower and a room in the South Tower. The main tower is newer or newly remodeled. The main tower is the way to go. The staff was amazing. Always cheerful and helpful. My husband forgot a piece of his CPAP machine and the concierge desk was wonderful in helping us get the piece locally. I would definitely recommend this hotel and if I ever come back to Tokyo, this is where I will stay.
Stayed 6 nights in Jan 2025

10/10 Excellent

Hui, Santa Clara

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Keio plaza is an amazing hotel. Like to book again in the future.
Stayed 2 nights in Dec 2024

10/10 Excellent

Monisha

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was HUGE and here are the things we really liked: the room was spacious by Japanese standards and we had an amazing view. The nightly Tokyo Light show was right outside our window which was super cool. We could also see Mt. Fuji on some days in the distance. The location by Shinjuku was perfect (and not the seedy parts). It did take a while to get to some parts of Shinjuku and the station is super confusing! But overall we loved the location. The hotel has a GREAT 7-11 with smoothie and latte machine and great options for quick fresh snacks. The dinings options were good for nice sit down type places, not as many quick casual options in the hotel. The laundromat was great but for a hotel of 1000 rooms, maybe more machines would be good. The bathrooms could be upgraded - they were fine but not 4-star level and the hot water needed to be hotter. Staff were great. Overall, even with the small shortcomings, we loved our stay at Keio Plaza.
Stayed 6 nights in Dec 2024

10/10 Excellent

Louisa

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location & friendly staff
Breakfast was great & staff very friendly. We had Keiseki dinner & food & service was very good
Stayed 5 nights in Jan 2025

10/10 Excellent

Mun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel room is a bit expensive.
Stayed 1 night in Jan 2025

10/10 Excellent

Mun

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the hotel is clean and very convenient. The room in main tower is a bit old style. The room in South tower is more up to date.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tipatat

Stayed 2 nights in Dec 2024

10/10 Excellent

Johnson

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly close to subway stations, restaurants in hotel is on the more expensive side
Stayed 4 nights in Dec 2024

8/10 Good

Alan

Stayed 6 nights in Dec 2024

6/10 Okay

Xin Ye

Liked: Staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel with perfect location.
Stayed 4 nights in Jan 2025

10/10 Excellent

Jackson, San Jose

Stayed 5 nights in Jan 2025

10/10 Excellent

Uyen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Junnie, Quincy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2024

10/10 Excellent

Ian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the staff, the restaurants on the lower floor, especially the incredible breakfast buffet
Stayed 3 nights in Jan 2025

6/10 Okay

Felicia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
two nights stay but disappointed.
This is our repeated return every time we visit Tokyo. we stayed in the superior twin room for two nights on the seventeen floor. The room is not renovated and looks very old and dated. Worst of all , the free wifi inside our room never works for the two days we stayed . We had to use our paid roaming for texting and calling my family back home. this is a shame. We are return guest, we stayed in the Delux plus room before heading to Nagano to spend Christmas but on our return to the hotel we managed to book the twin sharing Superior room. even the toilet amenities were of different range and the Wifi at the Dekux room plus was definitely working !!
carpet is so worn out and badly need a replacement !
room needs renovation as soon as possible !
Stayed 2 nights in Jan 2025

8/10 Good

Christoffer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really great place in a relatively quiet part of Shinjuku. The location is convenient for travelling around the city, and is close to Shibuya if you want to do some shopping or check out the scramble. Staff were great and helpful, and attended to our every need. The laundry machines aren't the best however. They take too long to dry your clothes which can take up a lot of time if you're trying to do some laundry before bed. Overall though, it's been a great experience.
Stayed 8 nights in Dec 2024

10/10 Excellent

MARIA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious room. Good amenities. Wonderful staff. Short walking distance to shops
Stayed 3 nights in Dec 2024

10/10 Excellent

Jack

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2024

10/10 Excellent

Carol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
2nd time we have stayed at the Keio Plaza - excellent hotel and facilities, clean and friendly staff. Great choices for bars and restaurants . Breakfast buffets have an amazing choice to suit all tastes . If you get chance visit the sky lounge - great views and ambiance . Location is great for train station and local subways. Overall I would highly recommend - and will be back again .
Stayed 12 nights in Dec 2024