See all properties

Shibuya Excel Hotel Tokyu

4.0 star property

Choose dates to view prices

Photo gallery for Shibuya Excel Hotel Tokyu

2 restaurants, breakfast served
View from room
Reception
2 restaurants, breakfast served
2 restaurants, breakfast served

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Parking available
  • Bar
  • Housekeeping
  • Room service

Explore the area

Map
1-12-2, Dogenzaka, Shibuya-ku, Tokyo, Tokyo-to, 150-0043
  • Shibuya Crossing
    ‪3 min walk‬
  • National Stadium
    ‪4 min drive‬
  • Tokyo Tower
    ‪5 min drive‬
  • Tokyo (HND-Haneda)
    ‪17 min drive‬

Room options

View all photos for Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View) | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Corner Twin, Non-Smoking, 13 - 19F (Shibuya Crossing View)

  • City view
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Deluxe Twin, Non-Smoking, 13 - 19F

Deluxe Twin, Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Deluxe Twin, Non-Smoking, 13 - 19F

  • 38 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Semi Double Room Non-Smoking, 13 - 19F

Semi Double Room Non-Smoking, 13 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Semi Double Room Non-Smoking, 13 - 19F

  • 20 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room with Park View - Non-Smoking

Superior Double Room with Park View - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View - Non-Smoking

  • 22 sq m
  • Park view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Quad Room Non-Smoking, 7 - 12F

Quad Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Quad Room Non-Smoking, 7 - 12F

  • 40 sq m
  • Sleeps 4
  • 4 Single Beds

View all photos for Triple Room Non-Smoking, 7 - 12F

Triple Room Non-Smoking, 7 - 12F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Triple Room Non-Smoking, 7 - 12F

  • 34 sq m
  • Sleeps 3
  • 3 Large Single Beds

View all photos for Excel Double Room - Non-Smoking

Excel Double Room - Non-Smoking | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Double Room - Non-Smoking

  • 20.5 sq m
  • City view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Standard Single Room, 1 Bedroom

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room, 1 Bedroom

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Standard Twin Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Non-Smoking, 7 - 12F

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Semi-Double Non-Smoking, 21 - 24F

Room amenity

Excel Semi-Double Non-Smoking, 21 - 24F

  • 20 sq m
  • City view
  • Sleeps 2
  • 1 Large Single Bed

View all photos for Excel Twin Non-Smoking, 21 - 24F

Excel Twin Non-Smoking, 21 - 24F | View from room

Excel Twin Non-Smoking, 21 - 24F

  • 30 sq m
  • Sleeps 2
  • 2 Large Single Beds

View all photos for Standard Double Non-Smoking, 7 - 12F

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Non-Smoking, 7 - 12F

  • 21 sq m
  • Sleeps 2
  • 1 Double Bed

View all photos for Premier Double Non-Smoking, 14 - 19F

Premier Double Non-Smoking, 14 - 19F | Premium bedding, in-room safe, blackout curtains, iron/ironing board

Premier Double Non-Smoking, 14 - 19F

  • 30 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for View Twin Non-Smoking, 13 - 19F

View Twin Non-Smoking, 13 - 19F | View from room

View Twin Non-Smoking, 13 - 19F

  • 30 sq m
  • Sleeps 4
  • 2 Large Single Beds

View all photos for Excel Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Fourth Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Fourth Room

  • Sleeps 4
  • 2 Single Beds

View all photos for Standard Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Double Premiere Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Premiere Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Semi Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Semi Double Room with Park View

  • Sleeps 2
  • 1 Double Bed

View all photos for Excel Semi Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Excel Semi Double Room

  • Sleeps 1
  • 1 Double Bed

View all photos for Superior Twin Room With City View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Twin Room With City View

  • Sleeps 2
  • 2 Single Beds

View all photos for Superior Deluxe Twin Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Deluxe Twin Room

  • Sleeps 2
  • 2 Single Beds

View all photos for Standard Double Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Triple Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Triple Room

  • Sleeps 3
  • 3 Single Beds

View all photos for Superior Double Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Double Room with Park View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Single Room

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Standard Single Room

  • Sleeps 1
  • 1 Single Bed

Standard Single - Non-Smoking

  • Sleeps 2

Superior Single - Non-Smoking

  • Sleeps 1

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Standard Twin - Non-Smoking

  • Sleeps 3

Superior Twin - Non-Smoking

  • Sleeps 2

Superior Double - Non-Smoking

  • Sleeps 2

Double - Non-Smoking

  • Sleeps 2

Standard Triple - Non-Smoking

  • Sleeps 3

Standard 4Beds - Non-Smoking

  • Sleeps 4

Standard Double - Non-Smoking

  • Sleeps 2

Single - Non-Smoking

  • Sleeps 1

Superior Single - Non-Smoking

  • Sleeps 1

Twin - Non-Smoking

  • Sleeps 2

View all photos for Superior Corner Twin Room with Park View

Premium bedding, in-room safe, blackout curtains, iron/ironing board

Superior Corner Twin Room with Park View

  • Sleeps 2
  • 2 Single Beds

Similar properties

Lobby

SHIBUYA STREAM HOTEL

  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
4.7 out of 5, Exceptional, (1148)
The price is CHF 613
for 1 room
includes taxes & fees
16 Apr - 17 Apr
SHIBUYA STREAM HOTEL

About this property

Shibuya Excel Hotel Tokyu

Luxury hotel with 2 restaurants and 24-hour front desk
This smoke-free hotel features 2 restaurants, a bar/lounge and a coffee shop/cafe. WiFi in public areas is free. Other amenities include self parking, conference space and concierge services.
Shibuya Excel Hotel Tokyu offers 408 accommodations with a safe and free newspapers. Beds feature premium bedding. A pillow menu is available. 32-inch flat-screen televisions come with digital channels and pay-per-view films.

Bathrooms include a combined bath/shower unit with a deep soaking bath, slippers, bidets and complimentary toiletries. This Tokyo hotel provides complimentary wired and wireless Internet access. Additionally, rooms include complimentary bottles of water and a hairdryer. In-room massages and an iron/ironing board can be requested. Housekeeping is provided on a daily basis.

Shibuya Excel Hotel Tokyu's great location gets high marks from our customers. During your stay, you're just a quick walk from Shibuya Crossing. Free WiFi in public areas, 2 restaurants and a bar are available.
  • Free WiFi
  • Options for a bite to eat or a relaxing drink include 2 restaurants, a coffee shop and a bar/lounge
  • Continental breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and a porter
  • Guests really like the accommodation for the overall comfort, cleanliness and spaciousness
  • Steps from Shibuya Crossing and a 4-minute drive from National Stadium
  • Airport shuttle service available for a fee
There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 108 square feet (10 square metres) and includes conference space. An airport shuttle (available 24 hours) is available for a fee. A vending machine, multilingual staff, and concierge services are also featured at the luxury Shibuya Excel Hotel Tokyu. For a fee, parking is available.

This 4-star Tokyo hotel is smoke free.

For a fee, guests can enjoy a continental breakfast daily from 7:00 AM to 10:00 AM.
Shibuya Excel Hotel Tokyu has 2 restaurants serving breakfast only.
Room service is available.

Awards and affiliations

The property is a member of Preferred Hotels & Resorts.

Languages

English, Japanese

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Covered parking on site (JPY 3,000 per night; includes in/out privileges)

Food and drink

  • Daily continental breakfast available 7:00 AM to 10:00 AM for a fee: JPY 3,500 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Family friendly

  • In-room refrigerator
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • 108 square feet of conference space
  • Meeting room

Spa

  • In-room massages

Accessibility

  • Lift

Room amenities

Bedroom

  • Blackout drapes
  • Pillow menu
  • Premium bedding

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels
  • Pay films

Food and drink

  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Room service

More

  • Air conditioning (climate-controlled)
  • Free daily newspapers
  • Iron/ironing board on request
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Some room names indicate varying check-in and check-out times, which override standard check-in and check-out hours.

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • The city tax ranges from JPY 100–200 per person, per night, based on the nightly room rate. The tax does not apply to nightly rates under JPY 10,000. Please note that further exemptions may apply. For more details, please contact the office using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately JPY 3500 per person
  • Airport shuttle fee: JPY 3200 per person (one-way)
  • Covered self-parking fee: JPY 3000 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a smoke detector and a security system
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • As required by the Japanese Ministry of Health, Labour and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels etc). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Excel Hotel Tokyu
Excel Shibuya Hotel
Excel Tokyu
Hotel Excel Shibuya Tokyu
Hotel Excel Tokyu Shibuya
Shibuya Excel Hotel Tokyu
Shibuya Excel Tokyu
Shibuya Tokyu
Shibuya Tokyu Excel
Shibuya Tokyu Excel Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel
Shibuya Excel Hotel Tokyu Tokyo
Shibuya Excel Hotel Tokyu Hotel Tokyo

Shibuya Excel Hotel Tokyu Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 1141 out of 1655 reviews
Rating 8 - Good. 366 out of 1655 reviews
Rating 6 - Okay. 85 out of 1655 reviews
Rating 4 - Poor. 37 out of 1655 reviews
Rating 2 - Terrible. 26 out of 1655 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Location and Great Service
I recently stayed at a hotel near Shibuya Station, and it was an excellent choice for anyone looking to explore Tokyo. The location was fantastic—just a short walk from Shibuya Station, making it incredibly convenient for accessing public transport and iconic sights like Shibuya Crossing. The area is surrounded by countless food outlets, offering everything from casual local eateries to more upscale dining options. Whether you’re in the mood for ramen, sushi, or even international cuisine, there’s something for everyone within walking distance. The service at the hotel was equally commendable. The staff were friendly and attentive, always ready to assist with directions or recommendations. My room was clean and well-maintained, with all the basic amenities needed for a comfortable stay. If you’re looking for a hotel in Tokyo that combines a prime location with great service, this is an excellent option. I’d happily stay here again on my next trip!
Stayed 5 nights in Dec 2024

10/10 Excellent

Dhanya Bankapur

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

10/10 Excellent

Verified traveller

Travelled with family
Liked: Room comfort
View of Shibuya crossing
Fantastic view of the Shibuya crossing. This room for the extra money does not disappoint.
Stayed 1 night in Dec 2024

10/10 Excellent

jesenia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing Location
Our stay at the Shibuya Excel hotel was exceptional. The service and rooms were great. Without a doubt the main feature was the location, in the center of Shibuya. Close to everything we could have want and need. 100% recommended!
Stayed 5 nights in Nov 2024

10/10 Excellent

Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was an amazing stay in Shibuya
Stayed 6 nights in Dec 2024

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is my favorite hotel to stay at when I first arrive because the surrounding area in Shibuya will be wide awake at 3AM just like me because of my jet lag. The area is perfectly safe at that hour and still bustling. The hotel itself is very clean, with a great staff and conveniently located across from Shibuya Station. A great choice!
Stayed 8 nights in Oct 2024

4/10 Poor

Alexander

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Dirt/mold in bathroom. Stayed one night for view of Shibuya crossing. That was good. Was surprised by dirt in cracks of bathroom and on shower head. Unusual for Japan where cleanliness standards are very high. Can't add photos to this review. Try Shibuya Stream nearby for a better stay, can find view of Shibuya crossing from Starbucks, department store, etc.
Stayed 1 night in Dec 2024

10/10 Excellent

Craig, Palos Verdes Peninsula

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Dec 2024

10/10 Excellent

Craig

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is at Shibuya station and depending which line you take, you might even be connected to the station. I stayed there mainly to look/buy things and I don’t think there is a store that doesn’t have a branch in Shibuya. Shibuya is a busy place butthe hotel has a convenient location which enabled me take pics at the Hachiko statue with no one around. Yoyogi park was close by and not crowded at all. Unfortunately the leaves had changed but there were a few tress with red leaves. Even Meiji Jingu is within walking distance. The Omotesando illumination was the same distance away. I declined the breakfast option but was able to find so many options. On the basement floor, there is a market with fresh produce. There’s also the Tokyo Food Show on the lower floors ithat has take away food.
Stayed 3 nights in Dec 2024

8/10 Good

Wook

Stayed 7 nights in Dec 2024

8/10 Good

Wook

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel location can’t be beat. Connected to Shibuya station and inside Mark City mall. Had some meetings in Ginza so was super easy to just walk inside to Ginza line. Staff were very friendly and accommodating. There are the renovated rooms which felt a little more spacious with how the furniture was organized. The “older” room felt smaller when it’s still the same size. Overall definitely a place I would stay at again.
Stayed 2 nights in Dec 2024

10/10 Excellent

James

Stayed 2 nights in Nov 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I thoroughly enjoyed my stay at this hotel as it was very clean, the staff was very professional, and the location could not have been better to explore the Shibuya area. I will definitely stay here again next time I'm in Tokyo.
Stayed 8 nights in Dec 2024

10/10 Excellent

Chang, Winnetka

Liked: Cleanliness, staff & service, property conditions & facilities
Very quite and no smoking room. Very central location.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jeremy

Location
Stayed 1 night in Dec 2024

10/10 Excellent

Steve

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed a delightful eight-night stay at the Shibuya Excel Hotel Tokyu. Its unbeatable location, perched above Shibuya Station, places the city’s best shopping, dining, and entertainment just steps away. The rooms are clean and well-appointed, and the courteous staff go above and beyond to ensure a pleasant experience. Whether you’re a first-time visitor or a seasoned traveler, this hotel provides an ideal base for exploring Tokyo in comfort and style.
Stayed 8 nights in Dec 2024

8/10 Good

Peter

Stayed 1 night in Nov 2024

2/10 Terrible

Clifton

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
place sucks
Stayed 2 nights in Dec 2024

10/10 Excellent

Hazel

Stayed 5 nights in Nov 2024

6/10 Okay

Hilary

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Great location comfortable room
Greta location and wonderful room!
Stayed 6 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location Location Location
The location of this hotel was excellent for anyone who wants to explore the Shibuya and nearby neighborhoods! The convenience of it being right by the Shibuya station was the deciding factor of us despite it being quite an expensive option. There are also numerous dining options nearby. The hotel staff were friendly and helpful. We pretty much confirmed all the directions of nearby attractions with reception and they patiently explained. Breakfast was delicious. The only downside for us was finding the actual entrance to the hotel! The room that we stayed in could use an update as well.
Stayed 2 nights in Dec 2024

10/10 Excellent

Quinnie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

10/10 Excellent

Yasmin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location is great! Even if it’s right next to a busy street you can’t hear the noise.
Stayed 6 nights in Dec 2024

10/10 Excellent

Kekoa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024