2/10 Terrible
Michelle
23 Feb 2025
Shockingly Awful
The only positive is the staff were friendly. The state of the place is not what is shown on the website. When we arrived and were shown to our twin room, we walked into a furnace. The room was so hot, we turned to radiator off straight away and opened the windows. We had to leave them open. After we came back for the night the radiator was still so hot you couldnt put your hand on it. I only slept for two hours as my mattress was so old and the springs were loud and digging in to me. The following day i went to the front desk and told them we were leaving and not staying the second night. He offered us a different room and we accepted. The room was just as hot, he turned off the radiator. Now being on the ground floor we couldnt leave the windows open. When we came back that evening there was only one small light working in the hall. It was really dark.Going in to the room it was as hot as we had left it, the radiator still hot. Also the doors to the rooms are NOT fire doors and the catches don't lock. My mattress was not quite as bad, but the other one was. When i told them that we hadn't slept well and about the lights not working. He did not have anything to say. Not so much as a sorry or either a discount or complementary breakfast. Nothing. It is a Best Western Hotel, we expected more. A total rip off. Do not believe the photos on here or the website, it does not reflect the state of the place.
Michelle
Stayed 2 nights in Feb 2025