Out of 5 stars, I would have rated this house a 6, except that I had to deal with a VERY snippy co-host (Jess).
A few days prior to our arrival I messaged the hosts via the VRBO app and asked about how & when I would receive arrival instructions. Jess' response? "Need I remind you that you will receive these the day of your arrival?"
Wow, very hostile for a host I thought but okay, whatever, we needed a place to stay in the area so I let it go.
The AC was not working when we arrived so I texted our hosts.
They responded immediately, and drove over to take a look, which was great!
When they arrived Matt immediately checked the thermostats and confirmed the settings were correct and should have resulted in the AC working, he then went outside to check the Condensers.
Jess stayed in the house and explained that there had been a loss of power in the area and that (quote) "You just need to be patience and let the A/C catch up, it has to come back on and let the house cool down".
I told Jess that at a minimum the fan should come on and blow (circulate) air and something was not working.
Jess said (quote) "I'm just going to remove myself from the house and let you deal with my husband". Huh?
Matt was super nice and had a technician out the next day and for the remainder of our stay he handled all communications. Matt is a GREAT host! 5 Stars! Jess could have been nicer. 1 Star.
So a 5 Star House, one 5 Star host, one 1 Star Host = 4 Stars overall.