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Zenao Appart'hôtels Troyes

3.0 star property

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Comfort Studio, 1 Double Bed, Accessible, Non Smoking | Premium bedding, blackout curtains, soundproofing, free WiFi
Comfort Apartment, 1 Bedroom, Accessible, Non Smoking | Living room | Flat-screen TV
Terrace/patio
Lobby
Front of property

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Parking available
  • Laundry
  • Outdoor space
  • Kitchen
  • Pet-friendly
  • Breakfast available

Explore the area

Map
1 Cours Jacquin, Troyes, 10000
  • Centre de Congrès de l’Aube
    ‪14 min walk‬
  • Stade de l'Aube
    ‪19 min walk‬
  • Cathédrale St-Pierre et St-Paul

Room options

View all photos for Comfort Apartment, 1 Bedroom, Accessible, Non Smoking

Premium bedding, blackout curtains, soundproofing, free WiFi

Comfort Apartment, 1 Bedroom, Accessible, Non Smoking

  • 44 sq m
  • 1 bedroom
  • 1 bathroom
  • Canal view
  • Sleeps 2
  • 1 Double Bed

View all photos for Classic Apartment, 2 Single Beds, Accessible, Non Smoking

Classic Apartment, 2 Single Beds, Accessible, Non Smoking | Premium bedding, blackout curtains, soundproofing, free WiFi

Classic Apartment, 2 Single Beds, Accessible, Non Smoking

  • 44 sq m
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Classic Studio, 2 Single Beds, Accessible, Non Smoking

Classic Studio, 2 Single Beds, Accessible, Non Smoking | Premium bedding, blackout curtains, soundproofing, free WiFi

Classic Studio, 2 Single Beds, Accessible, Non Smoking

  • 38 sq m
  • Studio
  • 1 bathroom
  • Sleeps 2
  • 2 Single Beds

View all photos for Comfort Studio, 1 Double Bed, Accessible, Non Smoking

Comfort Studio, 1 Double Bed, Accessible, Non Smoking | Premium bedding, blackout curtains, soundproofing, free WiFi

Comfort Studio, 1 Double Bed, Accessible, Non Smoking

  • 38 sq m
  • Studio
  • 1 bathroom
  • Canal view
  • Sleeps 2
  • 1 Double Bed

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About this property

Zenao Appart'hôtels Troyes

Aparthotel units with kitchenettes, a quick walk to Troyes Cathedral
This smoke-free aparthotel features self parking, concierge services and dry cleaning. WiFi in public areas is free. Other amenities include laundry facilities, a library and a hair salon. Each apartment provides a flat-screen TV with digital channels, plus a kitchenette with a fridge, a stovetop and a microwave. Added amenities include free WiFi, premium bedding and a coffee/tea maker. Housekeeping is available once per stay.
Zenao Appart'hôtels Troyes offers 22 accommodations with coffee/tea makers and free toiletries. Beds feature premium bedding. Flat-screen televisions come with digital channels. Accommodation at this 3-star aparthotel has kitchenettes with fridges, stovetops, microwaves and kitchenware and utensils. Bathrooms include a shower.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). A nightly turndown service is provided and housekeeping is offered once per stay. Amenities available on request include hairdryers. Housekeeping is provided on a limited basis.

Our customers tell us that they can't get enough of the overall property condition at Zenao Appart'hôtels Troyes. During your stay, you're just a quick walk from Seine. Enjoy features like free WiFi in public areas, plus breakfast (surcharge) and dry cleaning service. Built in 2016, this comfortable aparthotel has 22 apartments over 5 floors. Free WiFi and a kitchenette are available in each apartment.
  • Each apartment offers a kitchenette, a flat-screen TV and a fridge
  • Free WiFi
  • Buffet breakfast served daily for a fee
  • Self-parking available for a fee
  • Services include dry cleaning/laundry, a concierge and luggage storage
  • Within a 10-minute walk of Troyes Cathedral and Museum of Modern Art
  • Train station pick-up and train station drop-off shuttle service available for a fee
  • Pets welcome for a fee
As a guest of Zenao Appart'hôtels Troyes, you'll find a library, a terrace, and a vending machine. WiFi is free in public spaces. A train station pick-up service and a train station drop-off service are available for a fee. Zenao Appart'hôtels Troyes also features multilingual staff, concierge services, and laundry facilities. For a fee, parking is available.

This 3-star Troyes aparthotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 8:00 AM to 9:30 AM.

Languages

Arabic, English, French, Spanish

Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Train station pick-up and drop-off shuttle (surcharge)
  • Onsite parking available only on request
  • Parking on site (EUR 5 per night)
  • Wheelchair-accessible parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Electric kettle
  • Hob
  • Microwave
  • Refrigerator

Dining

  • Daily buffet breakfast available 8:00 AM to 9:30 AM for a fee: EUR 8 for adults and EUR 4 for children

Bedrooms

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer (on request)
  • Shower
  • Towels provided

Entertainment

  • Flat-screen TV with digital channels
  • Library
  • TV in common areas

Outdoor areas

  • Terrace

Laundry

  • Dry cleaning/laundry service
  • Laundry facilities

Comfort

  • Heating

Pets

  • Pet friendly
  • One pet total
  • Fee: EUR 5 per pet per night
  • Service animals exempt from fees

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar near toilet
  • Lift
  • Raised toilet seat
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Concierge services
  • Free local calls
  • Hair salon
  • Housekeeping (once per stay)
  • Limited-hour front desk
  • Luggage storage
  • Multilingual staff
  • Phone
  • Turndown service
  • Vending machine

Location highlights

  • In a historical district
  • In the city centre
  • Near the boardwalk/promenade

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)
  • Security system
  • Fire extinguisher

General

  • 1 building
  • 22 units
  • 5 floors
  • Built in 2016
  • Soundproofing
  • Traditional architecture

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: 8:00 PM
Late check-in subject to availability
Late check-in fee: EUR 5 for check-in between 8:00 PM and midnight
Minimum check-in age - 18

Check-out

Check-out before 10:00 AM
Late check-out subject to availability
Late check-out fee: EUR 20

Special check-in instructions

This property offers transfers from the train station (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
The front desk is open daily from 9:00 AM - 8:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 7:00 PM please contact the property in advance using the information on the booking confirmation
At check-in, guests must provide either a negative COVID-19 test result or a record of full COVID-19 vaccination

Access methods

Front desk (limited hours)

Pets

  • Pets: EUR 5 per pet, per night
  • Maximum 1 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: EUR 1.32 per person, per night. This tax does not apply to children under 18 years of age.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 8 for adults and from EUR 4 for children
  • Self-parking fee: EUR 5 per night
  • Pet fee: EUR 5 per pet, per night
  • Service animals are exempt from fees
  • Late check-in fee: EUR 5 for check-in between 8:00 PM and midnight
  • Late check-out fee: EUR 20 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Guests must contact this property in advance to reserve cots/infant beds, rollaway/extra beds and on-site parking
This property accepts credit cards; cash is not accepted
Long-term renters welcome
Seniors-only community.
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated that there is a smoke detector on the property
Safety features at this property include a fire extinguisher and a security system
This property is professionally cleaned
Zenao Appart'hôtels Troyes offers transfers from the train station (fees may apply). Please contact the property on the number on the booking confirmation 48 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9:00 AM - 8:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 7:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • On-site cash transactions can't exceed EUR 1000, due to national regulations. For more details, please contact the property using information in the booking confirmation.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Alcohol isn't served at Zenao Appart'hôtels Troyes.

Property is also known as

ZENAO Appart'hotel Troyes Aparthotel
ZENAO Appart'hotel
ZENAO Appart'hotel Troyes
ZENAO Appart'hotel Troyes
Zenao Appart'hotels Troyes
Zenao Appart'hôtels Troyes Troyes
Zenao Appart'hôtels Troyes Aparthotel
Zenao Appart'hôtels Troyes Aparthotel Troyes

Zenao Appart'hôtels Troyes Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 282 out of 561 reviews
Rating 8 - Good. 212 out of 561 reviews
Rating 6 - Okay. 42 out of 561 reviews
Rating 4 - Poor. 15 out of 561 reviews
Rating 2 - Terrible. 10 out of 561 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

9.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Mr D L

Stayed 1 night in Mar 2024

6/10 Okay

Verified traveller

Liked: Cleanliness
Disliked: Room comfort
Central position
Very basic accommodation however spotlessly clean & very nice staff. Great position, approximately 10 min walk from centre of town. Secure underground car park. Good , inexpensive continental breakfast. Slightly odd that the hotel seemed to be part of a complex with assisted living for elderly!
Stayed 1 night in Mar 2024

10/10 Excellent

Eric

Travelled with family
Liked: Cleanliness, room comfort
spacious
Stayed 1 night in Feb 2024

4/10 Poor

Suzanne

Travelled with partner
Disliked: Amenities
Reception was not manned and I missed the instruction to submit arrival details 24 hours in advance so we had to go for a walk and come back later. Apartment was large but not well equipped. I have stayed in much nicer places for a similar price. However, good underground parking and not far to walk into centre of old town. Situated in middle is decaying industrial site which was interesting!
Stayed 1 night in Dec 2023

10/10 Excellent

Jacueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2023

6/10 Okay

Michael

Liked: Cleanliness
Decent overnight stay. Clean and tidy, great location. Challenging check-in/parking process. No air conditioning. Random selection of kitchenette equipment.
Stayed 1 night in Aug 2023

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Great studio
Very serviceable and clean studio apartment in a quiet neighbourhood just outside of city centre. Loved having the balcony overlooking the river.
Stayed 3 nights in Jul 2023

10/10 Excellent

Jacueline

Travelled with family
Liked: Cleanliness, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Marcus

Liked: Cleanliness, room comfort
Well worth a visit
This is the second time we have stayed here and hopefully we will return next year and stay for a longer period. On first seeing the property from the road it appears to be derelict but once you are down the drive there is a new modern building. The original derelict part of the site is now being developed and it will be interesting to see the result. As stated in the details the apartments are part of a sheltered housing scheme for older people but don't let this put you off . The apartments are clean modern an very nicely furnished with windows opening onto,the canal. Parking is 5 euros a night in a secure carpark. The cathedral and town centre is a very short walk away and Troyes is a beautiful old city well worth a visit,
Stayed 1 night in Oct 2022

8/10 Good

Peter

Liked: Cleanliness, room comfort
One night stay enroute to Switzerland
We have stayed here many times enroute to Switzerland. We have always been very pleasedwith everything . However this time the APARTMENT HAD NOT BEEN CHECKED THOROUGHLY as only one small pan, no frying pan, no teaspoons,only one wineglass, no dishes to heat anything in microwave. The overall room was very clean and checkin very quick
Stayed 1 night in Oct 2022

2/10 Terrible

Richard

Stayed 1 night in Sep 2022

6/10 Okay

Daniel

Disliked: Cleanliness
Stayed 1 night in Aug 2022

8/10 Good

Graeme

Stayed 1 night in Aug 2022

10/10 Excellent

phil

Stayed 1 night in Aug 2022

10/10 Excellent

D

Liked: Cleanliness, room comfort
Stayed 1 night in Jul 2022

10/10 Excellent

Margaret Jane

Stayed 1 night in May 2022

10/10 Excellent

Robin

Liked: Cleanliness, room comfort
Stayed 2 nights in May 2022

10/10 Excellent

Peter

Liked: Cleanliness, room comfort
Great accommodation at a budget price
A huge appartment
Stayed 1 night in Feb 2022

10/10 Excellent

deborah

Liked: Cleanliness, room comfort
Stayed 1 night in Jan 2022

2/10 Terrible

Amnon

Stayed 3 nights in Nov 2021

10/10 Excellent

Marcus

Liked: Cleanliness, room comfort
Excellent
Like all the other reviews we were unimpressed by the exterior but once we entered the hotel reception our opinions began to change. The reception area was attractive and we were welcomed by a very pleasant young man. The apartment was large well appointed, modern and attractively decorated. It was a pleasure to stay there.
Stayed 1 night in Oct 2021

8/10 Good

Verified traveller

Liked: Cleanliness, room comfort
Stayed 1 night in Oct 2021

8/10 Good

John

Liked: Cleanliness, room comfort
looks recently built and worth a visit
Unusual set up but it works well. Helpful lady on reception checked us in early and showed us where our room was. Only a short walk to the beautiful old town where we spent the afternoon. A good stop over on our way to Italy
Stayed 1 night in Sep 2020

8/10 Good

MaggyandKeith, London

Travelled with family
Liked: Cleanliness, amenities
Spacious and well appointed. Plenty of parking. Our dog was welcome. Very convenient for an overnight stay on the way to the Alps
Stayed 1 night in Aug 2020

8/10 Good

olivier

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2020