We booked this hotel based on a 9.4 exceptional rating on expedia. Pictures online were focused on specific areas and didn't give a whole picture of what to expect, so of course, we chose the one with the highest rating. Not sure who rates these? In our opinion, this is more of an average motel/cabin style. We adjusted our thinking and learned to enjoy our stay. The lady at check in was delightful, the guy the first 3 mornings seemed miserable and didn't really respond when spoken to or thanked. The bathroom is very small. The sink area is nice. We were informed that housekeeping is not automatic and on a request basis, yet they have envelopes on the desk in room for tips for housekeeping. The air conditioning did not cool the room enough, even when following instructions. It advertised that breakfast was included only to discover it consisted of oatmeal, toast ,pop tarts, coffee and water.
The only things we found great were the extremely warm pool and that the doors didn't need keys, just codes.. We set our minds to enjoy the Tucson experience, but wouldn't stay here again and feel the '9.4 exceptional' rating is inaccurate.and misleading. A hotel that advertises breakfast included, usually is attractive as saves money on a trip, especially for extended stays, so the very kiddie oriented breakfast was a disappointment.We were disappointed from the first night, wished we could have changed hotels, but as we booked as a flight, hotel, car package, we weren't able to.