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Hotel Ma'xanab

4.0 star property
VIP Access

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Photo gallery for Hotel Ma'xanab

Outdoor pool, open 8:00 AM to 10:00 PM, pool umbrellas, pool loungers
Suite First Floor Ocean Front | Beach/ocean view
Suite Ground floor Ocean view | Balcony view
Interior detail
Suite Ground Floor Jungle view | Garden view

Reviews

9.8 out of 10
Exceptional

Popular amenities

  • Bar
  • Room service

Explore the area

Map
Carretera Tulum-Boca Paila, Boca paila Km6.5, Tulum, QROO, 77760
  • Tulum Beach
    ‪1 min walk‬
  • Ven a la Luz Sculpture
    ‪15 min walk‬
  • Playa Paraiso
    ‪14 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪55 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Suite Ground Floor Jungle view

Suite Ground Floor Jungle view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground Floor Jungle view

  • 72 sq m
  • Partial sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground Floor Ocean Front

Suite Ground Floor Ocean Front | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground Floor Ocean Front

  • 86 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite 15 Ground floor Garden View

Suite 15 Ground floor Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite 15 Ground floor Garden View

  • 72 sq m
  • Sleeps 2
  • 2 Double Beds

View all photos for Suite First Floor Garden View

Suite First Floor Garden View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Garden View

  • 58 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Garden view

Suite Ground floor Garden view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground floor Garden view

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First floor Jungle view

Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First floor Jungle view

  • 72 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean Front

Suite First Floor Ocean Front | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Ocean Front

  • 78 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Ground floor Ocean view

Suite Ground floor Ocean view | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite Ground floor Ocean view

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite First Floor Ocean View

Suite First Floor Ocean View | Premium bedding, memory-foam beds, free minibar, in-room safe

Suite First Floor Ocean View

  • 72 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Be Tulum Beach & Spa Resort

  • Pool
  • Breakfast included
  • Spa
  • Parking included
4.5 out of 5, Wonderful, (432)
The price is CHF 941
for 1 room
includes taxes & fees
2 May - 3 May
Be Tulum Beach & Spa Resort

About this property

Hotel Ma'xanab

Adults-only beachfront hotel with outdoor pool
Spend the day relaxing on the beach or pampering yourself at Hotel Ma'xanab's full-service spa.
Hotel Ma'xanab offers 16 air-conditioned accommodations with MP3 docking stations and free minibar items. Rooms open to furnished balconies or patios. This individually decorated and furnished accommodation has separate dining areas. Memory foam beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and a hairdryer. Housekeeping is offered on a daily basis and an iron/ironing board can be requested.

Recreational amenities at the hotel include an outdoor pool and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

The on-site spa has couples treatment room(s). Massages are available on the beach and in the spa. Other services include deep-tissue massages, sports massages and facials. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Hotel Ma'xanab. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free WiFi
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a bar/lounge
  • Take a swim in the outdoor pool
  • Indulge with body scrubs, deep-tissue massages or facials at the spa
  • Amenities include a front desk safe, multilingual staff and a terrace
  • On-site recreation includes a gym and bicycles to rent
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
Hotel Ma'xanab offers its guests a full-service spa, an outdoor pool, and a fitness centre. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar and a bar/lounge. Free breakfast is served daily. Public spaces have free WiFi.

A terrace, multilingual staff, and tour/ticket assistance are also featured at the business-friendly Hotel Ma'xanab. You'll have access to the outdoor pool at a partner property. Limited free parking is available on a first-come, first-served basis.

This 4-star Tulum hotel is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7:30 AM to 11:00 AM. An additional breakfast is available daily for a fee.
Hotel Ma'xanab has a restaurant on site.
Late-night fare is available from room service (during limited hours).

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site parking

Food and drink

  • Free cooked-to-order breakfast available daily 7:30 AM to 11:00 AM
  • A bar/lounge
  • A beach bar
  • A restaurant

Things to do

  • Bicycle rentals
  • Full-service spa
  • Gym
  • Outdoor pool
  • Outdoor pool (guest access)

Conveniences

  • Limited-hour front desk
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Beach towels
  • Beach umbrellas
  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Prenatal massages
  • Spa open daily
  • Sports massages

Accessibility

  • No lift

Room amenities

Bedroom

  • Blackout drapes
  • Memory foam mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Espresso maker
  • Free bottled water
  • Free stocked minibar
  • Late-night room service
  • Separate dining area

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Individual decor
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 8:00 AM - 11:00 PM
Guests will receive an email 24 hours before arrival with check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Ma'xanab

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Kids stay free! Children stay free when using existing bedding. Children may not be eligible for complimentary breakfast.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher and a first aid kit
The front desk at this property is open daily from 8:00 AM - 11:00 PM.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 11:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests will receive an email 24 hours before arrival with check-in information. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 10:00 PM
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Children may not be eligible for complimentary breakfast.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Ma'xanab Hotel
Hotel Ma'xanab Tulum
Hotel Ma'xanab Hotel Tulum

Hotel Ma'xanab Reviews

Reviews

9.8

Exceptional

Rating 10 - Excellent. 316 out of 340 reviews
Rating 8 - Good. 14 out of 340 reviews
Rating 6 - Okay. 3 out of 340 reviews
Rating 4 - Poor. 4 out of 340 reviews
Rating 2 - Terrible. 3 out of 340 reviews

9.8/10

Cleanliness

10/10

Staff & service

9.6/10

Amenities

9.8/10

Property conditions & facilities

9.8/10

Eco-friendliness

Reviews

10/10 Excellent

Sean

Stayed 4 nights in Dec 2024

10/10 Excellent

Carlos, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property and the staff are beyond excellent. Highly recommend. All the food is amazing at the hotel, specially the hamachi and mixed ceviche.
Stayed 4 nights in Jan 2025

10/10 Excellent

Ardavan, West Vancouver

Stayed 3 nights in Nov 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had the best stay at Ma'xanab in December 2024! The next time we visit Tulum, we would not even think of staying anywhere else... seriously! We stayed for 8 nights, and every morning enjoyed a fresh breakfast that was included in our stay at the hotel. We spent many days on the beach, where we got beach-side food and drink service. The ceviche on their menu was the best we have ever tasted. All of the staff members were incredibly friendly, and helpful in coordinating our different activities during our stay. Our room was beautiful, and so comfortable. The beds were beyond comfortable, and every night we slept so peacefully! If you are looking for a quiet, relaxing, and comfortable place to stay, Hotel Ma'xanab is THE place. We were very sad to leave this beach-side paradise.
Stayed 8 nights in Dec 2024

10/10 Excellent

FABIANE, Orlando

Stayed 2 nights in Nov 2024

10/10 Excellent

Kristen

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had an amazing time at the property! The room was great, the food was amazing and the staff were so friendly and helpful. It was only a short walk from a lot of the main restaurants and shops. Highly recommend!
Stayed 3 nights in Dec 2024

10/10 Excellent

MIchael, Fort Collins

Stayed 7 nights in Oct 2024

10/10 Excellent

russell

Stayed 1 night in Oct 2024

10/10 Excellent

Bradley

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team at the Mx'axanab were fantastic and made our stay in mid November 2024 (10 days) very enjoyable. The hotel is in a great location, is modern in design but with a nod to Mayan culture, and feel like a high end experience. The food and drinks were good quality and reasonable priced when compared to the very high prices on the main restaurant strip. Sunbeds were always available, the beach was immaculate and it was always enjoyable walking on the beach in either direction. The hotel was very quiet at night which was appreciated due to the party atmosphere 10 minutes walk away. The team at the hotel really made the whole trip special, from the front desk team, to the beach and restaurant teams - calling out a few superstars - Mario, Milo, Luis, Luis and Hermelindo. Thanks all for a great stay. Brad & Sukhi
Stayed 11 nights in Nov 2024

10/10 Excellent

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff is top notch and the location is perfect for a week of rest and relaxation. The massage was one of the best I have ever had, and tours were everything we were looking for. A
Stayed 7 nights in Nov 2024

10/10 Excellent

Benjamin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ma`xanab is a beautiful botique hotel. Incredible architecture, true to Tulum. Very romantic and private. Wonderful location. Excellent food. Highly recommended!
Stayed 2 nights in Nov 2024

10/10 Excellent

Kindy

Liked: Cleanliness, staff & service
Stayed 5 nights in Oct 2024

10/10 Excellent

alexandra elena

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel , clean and well taken care of . Staff very nice and welcoming . I highly recommend it!
Stayed 5 nights in Oct 2024

10/10 Excellent

Ashley

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Look no further - we will definitely be back. Everything was perfect from the staff, impeccable service, the rooms, beachfront, food, drinks, location, etc. Anything we needed the staff ensured we had or could get for us. The room came with amazing amenities and included extra things like a Bluetooth speaker, beach ag, etc. Breakfast was included and was phenomenal too! The location is also perfect a short drive everywhere - 6 min to all the upscale restaurants, 6 min to the other side of town and 15 min from downtown Tulum and nearby Cenotes.
Stayed 3 nights in Oct 2024

10/10 Excellent

Aurora, Saint Louis

Stayed 4 nights in Oct 2024

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

First Class Tulum Beach Hotel - Stay Here!!!

Fantastic property with high quality staff.
Stayed 6 nights in Oct 2024

10/10 Excellent

Melinda

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is wonderful. The staff are exceptional. The food was fresh and local specifically the ceviche was unbelievable! The breakfast included was ver nice touch.
Stayed 4 nights in Oct 2024

10/10 Excellent

Søren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Fanstastic

The staff was super friendly and service minded.Great holiday experience
Stayed 3 nights in Oct 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really enjoyed staying here. The staff were very sweet, you just message them on what’s app and they respond quick. They helped us with a lot of recommendations for restaurants, renting atvs, cenote’s and more. The food was excellent, the rooms were always stocked with clean towels and cleaned when asked. We booked the jungle room but could still see the ocean.
Stayed 4 nights in Oct 2024

10/10 Excellent

Søren

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience

Super hotel - best staff you can get!
Stayed 3 nights in Oct 2024

10/10 Excellent

shekofe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from start to finish. Would return to the location
Stayed 4 nights in Oct 2024

10/10 Excellent

Anisa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff. Very good service, and clean. Best stay in Tulum!
Stayed 2 nights in Sep 2024

10/10 Excellent

Jeremy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property and the staff at the hotel we’re both amazing. The food at the restaurant was very good. We will be back for sure.
Stayed 4 nights in Sep 2024

10/10 Excellent

Dayna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The customer service, the premises, the beds and the food were sensational! We felt like family! This will definitely be a destination we will return time and time again! A
Stayed 4 nights in Sep 2024

10/10 Excellent

Robert

Stayed 1 night in Sep 2024