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KAN Tulum Hotel

3.5 star property
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Photo gallery for KAN Tulum Hotel

Outdoor pool, open 8:00 AM to 11:00 PM, pool loungers
Panoramic Studio Suite | Minibar, in-room safe, laptop workspace, blackout curtains
Hiking
Bar (on property)
Panoramic Suite | View from room

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • Pool
  • Housekeeping
  • Air conditioning

Explore the area

Map
calle 17 poniente La Veleta, Tulum, QROO, 77760
  • Hospital de Tulum
    ‪4 min drive‬
  • Dos Aguas Park
    ‪5 min drive‬
  • Tulum National Park
    ‪6 min drive‬
  • Tulum, Quintana Roo (TUY)
    ‪17 min drive‬
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  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Panoramic Studio Suite

Panoramic Studio Suite | Minibar, in-room safe, laptop workspace, blackout curtains

Panoramic Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Panoramic Suite

Panoramic Suite | Minibar, in-room safe, laptop workspace, blackout curtains

Panoramic Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe King Studio Infinity Pool 2

Deluxe King Studio Infinity Pool 2 | Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe King Studio Infinity Pool 2

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Family Suite

Minibar, in-room safe, laptop workspace, blackout curtains

Family Suite

  • Sleeps 4
  • 2 King Beds

View all photos for Deluxe King Studio

Deluxe King Studio | Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe King Studio

  • 25 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe King Studio

Minibar, in-room safe, laptop workspace, blackout curtains

Deluxe King Studio

  • 39 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior

Kimpton Aluna Tulum by IHG

  • Pool
  • Spa
  • Pet-friendly
  • Parking included
4.5 out of 5, Wonderful, (219)
The price is CHF 165
for 1 room
includes taxes & fees
20 Mar - 21 Mar
Kimpton Aluna Tulum by IHG

About this property

KAN Tulum Hotel

Adults-only hotel with full-service spa and private beach
A full-service spa, an outdoor pool and a restaurant are available at this hotel. Free WiFi in public areas and free self parking are also provided. Additionally, a bar/lounge, a beach bar and a poolside bar are on-site. Change of towels is available on request
KAN Tulum Hotel offers 42 air-conditioned accommodations with minibars and a safe. Accommodation at this 3.5-star hotel has kitchenettes with stovetops and kitchenware and utensils.

Bathrooms include baths or showers with a deep soaking bath and a rainfall showerhead, bathrobes and hairdryers. Guests can surf the web using the complimentary wireless Internet access (speed: 50+ Mbps). In-room massages, an iron/ironing board and change of towels can be requested. Housekeeping is provided on a daily basis.

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Kan Spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at KAN Tulum Hotel. During your stay, you'll be within walking distance of Dos Aguas Park. Features include free WiFi in public areas and free self-parking, plus a full-service spa.
  • Free Wi-Fi (speed: 50+ Mbps)
  • Free self-parking
  • Drinking and dining options include a restaurant, a beach bar and a poolside bar
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Indulge with Thai massages, body scrubs or body treatments at Kan Spa
  • Services include a concierge, tour or ticket assistance and a porter
  • On-site recreation includes bicycles to rent and scooters/mopeds to rent
  • 8 minutes by car from Tulum Beach and 12 minutes from Tulum Mayan Ruins
A private beach is featured. KAN Tulum Hotel offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at one of the bars, which include a beach bar, a poolside bar and a bar/lounge. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at KAN Tulum Hotel. Free self parking is available.

Smoking is allowed in designated areas at this Art Deco Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 8:00 AM to 11:00 AM.
KAN Tulum Hotel has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to 11:00 AM for a fee: MXN 350 to 1,500 per person
  • A bar/lounge
  • A beach bar
  • A poolside bar
  • A restaurant
  • Couples/private dining

Things to do

  • Art gallery
  • Bicycle cleaning area
  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Scooter/moped rentals

Conveniences

  • Gift shop/newsstand
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Coworking space

Outdoors

  • Direct access to a private beach
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • In-room massages
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 steps to reach entrance
  • Lever door handles
  • No lift
  • Smooth flooring in public areas
  • Well-lit path to entrance

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Deep soaking bathtub or rainfall showerhead
  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Freezer
  • Hob
  • Kitchenette
  • Mini-fridge
  • Minibar
  • Wet bar

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours

Access methods

Front desk (limited hours)

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MXN 1000 per accommodation, per night
  • A damage deposit of MXN 10000 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately MXN 350 to 1500 per person

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a first aid kit
The front desk at this property is open daily from 7:00 AM - 11:00 PM.
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 11:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.

Property is also known as

Kan Tulum
KAN Tulum Hotel Hotel
KAN Tulum Hotel Tulum
Kan Tulum Adults Only
KAN Tulum Hotel Hotel Tulum
Kan Hotel Tulum Beach Clubs

KAN Tulum Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 46 out of 65 reviews
Rating 8 - Good. 9 out of 65 reviews
Rating 6 - Okay. 6 out of 65 reviews
Rating 4 - Poor. 3 out of 65 reviews
Rating 2 - Terrible. 1 out of 65 reviews

9.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

6/10 Okay

Kayla

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
The property was clean, well maintained, and very beautiful. Loved the cenote! however upon arrival, I had to ask about EVERYTHING, transportation to downtown, things to do, where to get towels for the pool, programs/ services offered onsite… They had a kitchenette, but did not have any pots, kettle, cup etc…
Stayed 5 nights in Nov 2024

8/10 Good

Laurie

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

kashif

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good overall stay, property was well kept and very much ecofriendly… Restaurant also had great food and service…
Stayed 7 nights in Nov 2024

6/10 Okay

Siona

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service, amenities
Kan is Beautiful. the view and the rooms are super clean and beautiful. The only problem I has was the Staff! the customer service was super bad. Front desk was ok but not helpful at all. there are 2 bartenders a guy and a lady. they were both mean and rude. we asked for hot water, he refused to give us hot water! we got 2 coffees he charged us $25.00. the next day we got hot water from the lady and she asked us if we want to tip, and we said no! she gave us attitude and she refused to help us later that day. there are 2 servers in the restaurant. a guy name Gustavo I believe, he is super nice and friendly. also a short girl black short hair, I do not remember her name she is also nice and helpful. I would go back to that hotel only for the view but not the staff.

10/10 Excellent

Britani

Stayed 7 nights in Oct 2024

8/10 Good

Valerie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Oct 2024

10/10 Excellent

Teodosio De jesus Martinez

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved this hotel, we stayed 9 nights and everything was clean and organized in the room. The house keeping lady/guy did an excellent job. Don’t forget to leave a daily tip to her/him. The workers at kan tulum are always alert to have everything clean, safe,funtionally and well maintained atmosphere. Plus the hotel have workers taking turns 24/7 taking care of your cars at parking lot to Making sure no one breaks in into your car. The nature and vibe inside the hotel is unique! Loved the design of the hotel and the feeling it gives you. The pools were always clean as well. They have a spa, boutique, and restaurant but these extra cost. The hotel has a cenote and a bar besides it, plus like a small cave with seats so you can relax with your partner or friends. The hotel has bicicles for rental as well. But We really didnt get the chance to enjoy these services since we already had activities planned. But next time we will enjoy every service for sure. Quick tips to the hotel, just get alittle bigger trash cans inside the rooms. And something i noticed. Just be careful when you are stepping out of the bathtub/shower it will get alittle bit slippery in the floor. Just put a towel so you wont fall. And the most important tip that will help taxis and new arrivals is to put a small sign at the very front street entrance that says KAN TULUM. These tips didnt affect my stayed but it will help new arrivals. We really recommend others to stay at Kan Tulum.
Stayed 10 nights in Oct 2024

10/10 Excellent

Christopher

Stayed 2 nights in Aug 2024

10/10 Excellent

carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Desde que llegamos hasta que nos fuimos, el servicio fue excelente. Todo el staff fue súper atentos y amigables. Hasta nos recomendaron lugares para comer y visitar. Al host, Azúl, Benjamín y Gustavo muchísimas gracias por hacer de esta estadía una muy especial. La habitación es amplia y es tal cuál las fotos. El hotel tranquilo al menos para esta época que es "low season". El cenote es un must! Creo que es el único cenote con barra. No se pueden ir sin hacerse un masaje en el spa. Las chicas fueron excelentes.
Stayed 5 nights in Oct 2024

10/10 Excellent

Colm

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful, but easy access to town and to the ruins via hired bikes.
Stayed 2 nights in Sep 2024

10/10 Excellent

Cristopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Interior, the property is gem. The atmosphere they provide is great. Definitely a location for a relaxing break single or a couple’s retreat. I went with my significant partner and we loved it. Pros: The communication that Kan has is great. You can chat with them via WhatsApp. They have someone watch your vehicle overnight, we rented a mo-pad and they made me feel safe leaving it there. THE FOOD IS GREAT, they have their own “restaurant” and speakeasy. Drink are good, if you have a big tolerance then you’ll need a couple of drinks, I had about 4/5 (mixed drinks) and the alcohol wasn’t hitting. They’re near a beach, and honestly you need to visit the PRIVATE beach club they have to offer. Pricing isn’t bad for the visit. We were there for 5hrs. Cons: When getting there, let’s just say it’s kinda hidden. Love the idea that it’s a complete different environment once you get there. But even our taxis guy was having an issue getting to the entrance. But the entrance is easy to find once your there. Checking in, no one really approached us when we got there it was kinda an open area, we asked “hey, how do we check in” then we were redirected to the check in area. The roads surrounding the area, long story short if you rent a mo-pad watch out for wholes and puddle of water. Not every road will have a street light so you’ll be riding in the dark with only your head lights. Overall, I really love the place and would DEFINITELY recommend it for a get away.
Stayed 4 nights in Aug 2024

10/10 Excellent

Daniel

Stayed 1 night in Jul 2024

6/10 Okay

Rosio

Travelled with partner
Liked: Cleanliness, staff & service
Overall it was my first time in Tulúm but the property where we stayed was nice and all but breakfast was not included nothing was included we had to pay for everything the lights when off for hrs the staff was really nice especially Richard Perez…
Stayed 3 nights in Jul 2024

10/10 Excellent

Salvador

Stayed 5 nights in Jul 2024

10/10 Excellent

Willie

Stayed 1 night in Jul 2024

2/10 Terrible

Franchelli

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is money hungry. They will intentionally cut the power and water. Expect outages through out the day. The hotel is very pretty. However the way they operate gives rookie energy. Guest are not priority here. The staff is. They have a terrible mosquito problem that is only maintained at the front desk or where ever their is a staff member standing . The frustrations of frequent outages made me become extremely observant to their operation. The cooks never washed their hands yuk. The food is not fresh. I was there for 6 days not once did I see them pick up the pool skimmers to clean the pools . I looked at it everyday to see if they will use it. They never used it. Not once did they take initiative for the inconvenience they cause. A hurricane approached not only did they not comp the room we were forced to stay because our flight was canceled but they cut the power even before the hurricane started. Not once did they apologize for the inconvenience. They take no initiative. Is not worth the frustrations do not stay here.
Stayed 5 nights in Jun 2024

8/10 Good

William

Stayed 2 nights in Jun 2024

10/10 Excellent

Eliud

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kan is beautiful place, loved it!!
Stayed 2 nights in Jun 2024

10/10 Excellent

Mona

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The food was exceptional, with plenty of amazing vegan options. Definitely a place I'd recommend if you're not quite interested in the more boisterous beach club scene and want to be closer to true Tulum.
Stayed 4 nights in May 2024

4/10 Poor

Taryn

Disliked: Staff & service
Wow this place is odd. We booked this looking forward to a luxurious and relaxing stay and hoped that this expensive hotel would be the highlight of our trip, and instead it was absolutely the worst part of our Tulum vacation. The images and description of this hotel are very misleading, and Expedia presenting this as a luxury boutique hotel felt like a scam. No room service, the pools were often dirty and looked rundown in person. This place is a mix of condo and hotel, and they also host events for non-guests (stuff like midnight reiki healings) where a bunch of people not staying at the hotel were using all of the common areas all night. It felt more like a cheap yoga retreat marketed to influencers than a high-end hotel, and for what we got the price was outrageous. It’s also set among new developments, so the entire area around the hotel is being excavated and heavy construction equipment is running all day, and the drive into the hotel (which had no signage) is like driving through a construction site. To top it all off, our very expensive meal at the hotel was the only food in Tulum that gave us food poisoning. For a lower price we would have been reasonably happy with this hotel, but this was not at all the stay that we paid for. Very disappointing.
Stayed 5 nights in Mar 2024

10/10 Excellent

elizabeth

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel Staff was great. Resort is extremely clean and the AC works perfectly fine.
Stayed 2 nights in Apr 2024

10/10 Excellent

James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolute oasis in Tulum, design and architecture are one of a kind here and the staff are top tier.
Stayed 10 nights in Mar 2024

10/10 Excellent

Thera

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just do it.
We had the most wonderful time. I highly recommend Kan Tulum. Staff are kind and friendly. Rooms are luxurious. Beds are very comfy. Food was excellent
Stayed 5 nights in Mar 2024

10/10 Excellent

Mey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es muy lindo, el ambiente y la tranquilidad, alejado del tráfico y exceso de gente de la zona hotelera. Solo es importante mencionar que el desayuno que incluyen es continental no buffet como lo dice la página de Expedia.
Stayed 2 nights in Feb 2024

8/10 Good

Melissa

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is absolutely stunning. Rahul was our bartender and was the most attentive staff, always served with kindness & a smile. Please note that they eliminated the “free bike rentals” as stated in this listing, they now rent them through a third party for a pretty penny. Overall, it was a pleasant & neat visit but we could’ve experienced everything it has to offer with a 1 night stay instead of 2.
Stayed 2 nights in Jan 2024