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Kimpton Aluna Tulum by IHG

4.5 star property
VIP Access

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Photo gallery for Kimpton Aluna Tulum by IHG

Exterior
Point of interest
Exterior
2 outdoor pools, free pool cabanas, pool umbrellas
Bar (on property)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Pool
  • Bar
  • Room service
  • Spa

Explore the area

Map
Poligono 04 Fraccion 05 Lote 04 S/N, Tulum, QROO, 77780
  • Tulum National Park
    ‪3 min walk‬
  • Tulum Mayan Ruins
    ‪8 min drive‬
  • Playa Paraiso
    ‪19 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪47 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
Learn more about VIP AccessOpens in a new window

Room options

View all photos for Room, 2 Queen Beds (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds (Essential)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed

Premium bedding, down duvets, in-room safe, blackout curtains

Suite, 1 King Bed

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Balcony (Essential)

Room, 2 Queen Beds, Balcony (Essential) | Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds, Balcony (Essential)

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 2 Queen Beds, Mobility Accessible

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 2 Queen Beds, Mobility Accessible

  • 38 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Suite, 1 King Bed, Balcony

Suite, 1 King Bed, Balcony | Premium bedding, down duvets, in-room safe, blackout curtains

Suite, 1 King Bed, Balcony

  • 64 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Room (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room (Essential)

  • 38 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Room, 1 King Bed, Balcony (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed, Balcony (Essential)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 1 King Bed (Essential)

Premium bedding, down duvets, in-room safe, blackout curtains

Room, 1 King Bed (Essential)

  • 38 sq m
  • Sleeps 3
  • 1 King Bed

Similar properties

Exterior

Copal Tulum Hotel

  • Pool
  • Spa
  • Parking included
  • Free WiFi
4.3 out of 5, Excellent, (944)
The price is CHF 140
for 1 room
includes taxes & fees
17 Apr - 18 Apr
Copal Tulum Hotel

About this property

Kimpton Aluna Tulum by IHG

Luxury hotel with 2 outdoor pools and full-service spa
This smoke-free hotel features 2 outdoor pools, a full-service spa and a 24-hour fitness centre. Free WiFi in public areas and free valet parking are also provided. Other amenities include a poolside bar, a 24-hour business centre and spa services.
Kimpton Aluna Tulum by IHG offers 78 air-conditioned accommodations with iPod docking stations and a safe. Rooms open to balconies or patios. Beds feature down duvets and premium bedding. 40-inch Smart televisions come with Netflix.

Bathrooms include baths or showers, bathrobes, slippers and complimentary toiletries. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include a ceiling fan and blackout curtains. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

2 outdoor swimming pools are on site along with a 24-hour fitness centre and complimentary bicycles.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Qi Ja´Spa has couples treatment room(s). Services include facials, body scrubs and body treatments. The spa is open daily.
Our customers tell us that they can't get enough of the helpful staff at Kimpton Aluna Tulum by IHG. During your stay, you're just a quick walk from Tulum National Park. Free WiFi in public areas, free valet parking and 2 outdoor pools are available. This property offers pet-friendly amenities, such as food and water bowls.
  • Free WiFi
  • Free valet parking and self-parking
  • Enjoy drinks at the pool bar
  • Buffet breakfast served daily for a fee
  • Take a swim in the 2 outdoor pools
  • Indulge with facials, body scrubs or massages at Qi Ja´Spa
  • Services include babysitting, a concierge and tour or ticket assistance
  • On-site recreation includes a 24-hour gym and complimentary bicycles
  • Just a 3-minute walk from Tulum National Park and 7 minutes by car from Gran Cenote
  • Pets welcome free of charge
  • Pet-friendly amenities are available, including food and water bowls
Kimpton Aluna Tulum by IHG offers its guests a full-service spa, 2 outdoor swimming pools, a 24-hour fitness centre, and complimentary bicycles. You can enjoy a drink at the pool bar. Business amenities include a 24-hour business centre, a meeting room, and coworking spaces.

Public spaces have free WiFi. Spa services, a terrace, and tour/ticket assistance are also featured at the luxury Kimpton Aluna Tulum by IHG. Free self parking and valet parking are available.

This 4.5-star Tulum hotel is smoke free.

For a fee, guests can enjoy a buffet breakfast daily from 7:30 AM to 11:30 AM.
Room service (during limited hours) is available.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free uncovered self parking on site
  • Free uncovered valet parking on site

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: MXN 340 for adults and MXN 170 for children
  • A poolside bar

Things to do

  • 2 outdoor pools
  • 24-hour gym
  • Bicycle storage
  • Free bicycle rentals
  • Full-service spa

Family friendly

  • 2 outdoor pools
  • Free rollaway/extra bed
  • In-room babysitting
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 24-hour business centre
  • Coworking space
  • Meeting room

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Pool access ramp on site
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch smart TV
  • IPod dock
  • Netflix
  • Streaming services

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Free rollaway/extra beds!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Resort fee: MXN 360 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Fitness centre access
  • Health club access
  • In-room bottled water
  • In-room safe
  • Partner property beach club access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 340 for adults and from MXN 170 for children
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Front desk staff will greet guests on arrival at the property.

We should mention

  • Reservations are needed for spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Kimpton Tulum
Kimpton Aluna Tulum
Kimpton Aluna Tulum by IHG Hotel
Kimpton Aluna Tulum by IHG Tulum
Kimpton Aluna Tulum an IHG Hotel
Kimpton Aluna Tulum by IHG Hotel Tulum

Kimpton Aluna Tulum by IHG Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 161 out of 238 reviews
Rating 8 - Good. 47 out of 238 reviews
Rating 6 - Okay. 16 out of 238 reviews
Rating 4 - Poor. 6 out of 238 reviews
Rating 2 - Terrible. 8 out of 238 reviews

9.6/10

Cleanliness

9.4/10

Staff & service

9.0/10

Amenities

9.4/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Katherine Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great restaurant, could always get a lounge chair by the pool, social hour with complimentary drinks and appetizers, large, clean rooms, fast room service, AMAZING staff!
Stayed 5 nights in Dec 2024

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Dec 2024

2/10 Terrible

Xavier

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I got food poisoning the first night I was there, this place is not a 4.5 star I’m sorry, my experience from the food was terrible and would not recommend to anyone else!
Stayed 6 nights in Dec 2024

8/10 Good

Brian

Travelled with group
Liked: Cleanliness, staff & service, amenities
The hotel was great and staff were great but a) the floors were a poor choice given open walls and getting rained on, they got very slippery many days, they need floors with more grip and/or to close off the sides better from rain. b) they had an in pool bar we wanted to try but they never had a bartender staffing the bar so we never got to try it… it seemed really nice and we should have explicitly asked about it sooner and they might have sent someone but we kept waiting until the second to last day and they said maybe tomorrow, at which point it was too late.
Stayed 4 nights in Dec 2024

10/10 Excellent

Kevin

Stayed 6 nights in Dec 2024

10/10 Excellent

Ezequiel

Stayed 1 night in Dec 2024

10/10 Excellent

Kevin Alessandro Tosta, Marietta

Stayed 4 nights in Dec 2024

6/10 Okay

Guadalupe

Travelled with partner
Liked: Cleanliness, property conditions & facilities
As a Mexican I want to feel like I am in Mexico unfortunately I didn’t. Love the room not the food. I will go out every day to find food. I guess it was just not for me , but the location is good.
Stayed 4 nights in Dec 2024

10/10 Excellent

Jasleen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property and wonderful staff.
Stayed 3 nights in Dec 2024

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel… The staff was extremely helpful and friendly. I will definitely return to this property.
Stayed 3 nights in Dec 2024

6/10 Okay

Nickeisha Nicole

Stayed 4 nights in Nov 2024

8/10 Good

Kelly

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice option
This was a last minute booking The room was great, shower was nice and hot and strong, pool area was pretty, and location was convenient
Stayed 1 night in Dec 2024

10/10 Excellent

Monica, Monrovia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Nov 2024

2/10 Terrible

Charles

Stayed 1 night in Nov 2024

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 6 nights in Nov 2024

4/10 Poor

Annie

Disliked: Cleanliness, room comfort
Stayed 1 night in Nov 2024

8/10 Good

Brandon Daniel James

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, with great amenities. The food on and around the property was amazing. Would definitely recommend a return trip
Stayed 4 nights in Nov 2024

10/10 Excellent

rohit

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Well designed and clean. Close to shopping centers and beach
Stayed 2 nights in Aug 2024

10/10 Excellent

jennica

Liked: Cleanliness, staff & service, property conditions & facilities
Good service and good food!!
Stayed 2 nights in Nov 2024

10/10 Excellent

Irunu

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was exceptional. The food was okay. The staff’s attention made it a phenomenal stay.
Stayed 4 nights in Nov 2024

10/10 Excellent

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice. Staff was very accomodating.
Stayed 1 night in Nov 2024

10/10 Excellent

Kari

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The newer main roads are ok but many of the side roads are pitted and filled with water. Speed is greatly reduced when avoiding these obstacles. I hope your vehicle has good shock absorbers because you will be bouncing around!
Stayed 3 nights in Nov 2024

10/10 Excellent

Rafael J

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a special place an easy bike ride to the beach with access to beautiful beach clubs a 15 min bike ride and a similar ride to Tulum town and Holistika Wellness Center. Edwars at the front desk was super helpful and along w the bellhop Luis made arriving and departing feel like home. Emilio, Erica and Jesus were equally wonderful in the dining room. I look forward to returning.
Stayed 6 nights in Oct 2024

10/10 Excellent

Aleta

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel and close to many dining options
Stayed 4 nights in Oct 2024