2/10 Terrible
Latasha
9 Jan 2025
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ood morning Fenriquez
We checked into Kore Tulum on Friday
Jan. 3, 2025, during the check in process we were informed about the policy of lost keys and lost bracelets. However we were not informed about the water being turned off at certain time of the night. We left our room around 9pm and returned to the hotel with no running water, which is totally unacceptable. The hot tub was dirty and prior to leaving the hotel the water in the hot tub the water pressure was very low. Are returning to our room after a long night on vacation we were hit very a very uncomfortable unpleasant situation to not being able to take a shower. The front staff members inconveniently offered us to walk to another building in the late night to take a shower for 10 different people. This is not how I expected my vacation to be. This morning we asked to be changed to another building and room because the staff informed us that water will be shut off every night from 12am to 5am. Also the water temperature was cold this morning once the water was turned back on. We are requesting to be moved into new rooms where the water is not being shut off! The staff Sebastian stated the water is only turn off in building 1 and 2! This is not fair that we pay our money to stay and can’t enjoy and nice how shower once we come in from our night out. The shower towels were dirty the sheets! This was the worst hotel i have ever stayed in.
Latasha
Stayed 3 nights in Jan 2025