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Kore Tulum Retreat and Spa Resort - Adults Only

4.5 star property

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Photo gallery for Kore Tulum Retreat and Spa Resort - Adults Only

Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Beach nearby, white sand, sun-loungers, beach towels
Outdoor pool, open 7:00 AM to 10:00 PM, pool umbrellas, pool loungers
Property grounds
View from room

Reviews

7.6 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Room service
  • Breakfast included

Explore the area

Map
Carr Tulum Boca Paila Km 3.85, Tulum, QROO, 77780
  • Las Palmas Public Beach
    ‪14 min walk‬
  • Playa Paraiso
    ‪4 min drive‬
  • Tulum Mayan Ruins
    ‪10 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬

Room options

View all photos for Jacuzzi Suite, Garden View Kore

View from room

Jacuzzi Suite, Garden View Kore

  • 60 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Jacuzzi Suite, Garden View Tulum

Free minibar, in-room safe, desk, iron/ironing board

Jacuzzi Suite, Garden View Tulum

  • 59 sq m
  • Sleeps 3
  • 2 Double Beds

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Suite Standard With Garden View

  • Sleeps 2
  • 1 King Bed

View all photos for Double Suite Standard With Garden View

Free minibar, in-room safe, desk, iron/ironing board

Double Suite Standard With Garden View

  • Sleeps 3
  • 2 Queen Beds

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About this property

Kore Tulum Retreat and Spa Resort - Adults Only

Adults-only resort with 2 restaurants and 4 hot tubs
Along with 2 restaurants, this smoke-free resort has an outdoor pool and 2 bars/lounges. Free cooked-to-order breakfast, free WiFi in public areas and free self parking are also provided. Additionally, a fitness centre, a poolside bar and a sauna are on-site.
Kore Tulum Retreat and Spa Resort - Adults Only offers 94 air-conditioned accommodations with indoor private hot tubs and free minibar items. This accommodation offers separate sitting areas. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths and a rainfall showerhead. Bathrooms are also outfitted with bathrobes, slippers and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Business-friendly amenities include desks, safes and telephones. Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

4 hot tubs are on site along with an outdoor pool. Other recreational amenities include a sauna and a fitness centre.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Guests can pamper themselves by indulging in the on-site spa services. There are 10 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy and reflexology.
Our customers tell us that they can't get enough of the helpful staff at Kore Tulum Retreat and Spa Resort - Adults Only. During your stay, you're just a quick walk from Tulum National Park. You'll find features such as free breakfast, free WiFi in public areas and free self-parking.
  • Free cooked-to-order breakfast served daily
  • Free Wi-Fi (speed: 25+ Mbps)
  • Free self-parking
  • Enjoy international cuisine with ocean views at Nirvana Restaurant, one of the property's 2 restaurants and 2 bars/lounges
  • Take a swim in the outdoor pool or soak in the 4 hot tubs
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym, a steam room and a sauna
  • Just a 3-minute walk from Tulum National Park and 14 minutes on foot from Las Palmas Public Beach
Some rates at Kore Tulum Retreat and Spa Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Kore Tulum Retreat and Spa Resort - Adults Only, you'll find 4 hot tubs, an outdoor pool, a sauna, and a fitness centre. There are 2 restaurants on site, along with a nearby corner/local shop. You can enjoy a drink at one of the bars, which include 2 bars/lounges and a poolside bar. Free breakfast is available daily. Public spaces have free WiFi.

Spa services, a terrace, and multilingual staff are also featured at the luxury Kore Tulum Retreat and Spa Resort - Adults Only. Limited free parking is available on a first-come, first-served basis.

This Mediterranean Tulum resort is smoke free.

Guests are served a free cooked-to-order breakfast daily from 7 AM to 11 AM.
Nirvana Restaurant – This poolside restaurant specialises in international cuisine and serves breakfast and lunch. Guests can enjoy drinks at the bar.
Specialties Shangri-la – Overlooking the ocean and pool, this diner specialises in international cuisine and only serves dinner. Guests can enjoy drinks at the bar. Open selected days.
Room service (during limited hours) is available.

All-inclusive details

All-inclusive room rates at Kore Tulum Retreat and Spa Resort - Adults Only are available. These rates are higher because they include on-site food and beverages in the room rate (some restrictions may apply).

Gratuities and taxes

Gratuities are included and additional gratuities at guests' discretion are accepted.

Food and beverages

All buffet meals, snacks and beverages included
In-room minibar (non-alcoholic beverages included)

Land activities

Cycling
Fitness facilities

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Free in-room WiFi has a 1-device limit
  • Available in some public areas: Free WiFi
  • WiFi in public areas is free with a 1-device limit

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking
  • Onsite parking includes off-street options

Food and drink

  • Free cooked-to-order breakfast available daily 7 AM to 11 AM
  • 2 bars/lounges
  • 2 restaurants
  • A poolside bar
  • A swim-up bar
  • Coffee and tea in common areas

Restaurants on site

  • Nirvana Restaurant
  • Specialties Shangri-la

Things to do

  • 4 hot tubs
  • Bicycle storage
  • Billiards/pool table
  • Free bicycle rentals
  • Games
  • Gym
  • Karaoke
  • Outdoor pool
  • Sauna
  • Shopping
  • Steam room

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance
  • Wedding services

Business services

  • Meeting room

Outdoors

  • Beach loungers
  • Beach towels
  • Garden
  • In a national park
  • Pool loungers
  • Pool umbrellas
  • Terrace

Spa

  • 10 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Sports massages
  • Swedish massages

Accessibility

  • 10 steps to reach entrance
  • No lift
  • Smooth flooring in room

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar
  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • LED lighting
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age - 18

Check-out

Check-out before noon
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Kore Tulum Retreat and Spa Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 200.00 per stay
  • A damage deposit of USD 200.00 will be collected before check-in.

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • A late check-out fee will be charged

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector and a security system
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 7:00 AM to 10:00 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the resort before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.
  • Free in-room WiFi has a 1-device limit. WiFi in public areas is also free and has a 1-device limit.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

All Inclusive Wellness Resort
Zenserenity
Zenserenity Resort
Zenserenity Tulum
Zenserenity Wellness
Zenserenity Wellness Resort All Inclusive
Kore Tulum Retreat Resort Adults Only-All Inclusive
Zenserenity Wellness Tulum
Kore Tulum Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults All Inclusive
Kore Retreat Resort Adults Only-All Inclusive
Kore Tulum Retreat Adults Only-All Inclusive
Kore Retreat Adults Only-All Inclusive
Kore Tulum Retreat Spa Resort Adults Only All Inclusive

Kore Tulum Retreat and Spa Resort - Adults Only Reviews

Reviews

7.6

Good

Rating 10 - Excellent. 436 out of 990 reviews
Rating 8 - Good. 234 out of 990 reviews
Rating 6 - Okay. 123 out of 990 reviews
Rating 4 - Poor. 71 out of 990 reviews
Rating 2 - Terrible. 126 out of 990 reviews

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

4/10 Poor

Mette

Travelled with partner
Disliked: Property conditions & facilities
Property is in need of some TLC. The place is rundown and sad looking.
Stayed 1 night in Jan 2025

2/10 Terrible

JORDAN

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Disgusting hotel. I left after 1 night (was supposed to have 6 in total). I was having no water in the room. As a policy they shut it down between midnight to 6am every night. I was promised a refund but the hotel manager is not responding to Expedia and not answering the phone nor messages Stay away this place is a pure scam!!!!!!
Stayed 5 nights in Jan 2025

2/10 Terrible

Fahad

Liked: Staff & service
Disliked: Cleanliness
We left after our first night there. Couldn’t get our money back for the remainder of our stay.
Stayed 4 nights in Dec 2024

2/10 Terrible

Gil Igal

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
If I could give 0 stars I would. No water between midnight to 6am. As a matter of policy, they simply turn it off. Described to me as a “little inconvenience” by the lady in the reception, who confirmed it’s every night like this. We booked 6 nights with this hotel and left after the first night. The morning after upon checking out I demanded to get a refund for the rest of the nights I was told By another receptionist that it’s just a one time thing, Don’t believe them if they tell you that it’s an issue that resolved, it’s not. I mean at least be honest with me and don’t lie! When I requested the refund they said I need to contact the agent I booked from - which was Expedia, which I did. They claim that the booking was done through “Hotel beds”, website I never heard of and claim they didn’t get any message from Expedia about my refund, thought I have chat screenshots and records of all communications with Expedia and with the hotel. Doesn’t look at all like the photos, very dirty and disappointing. Please, do yourself a favor, stay away!!!!!
Stayed 1 night in Jan 2025

4/10 Poor

Parisa

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
The property needs a TOTAL renovation. It was dirty, with walls full of crack. Not happy at all and won’t come back again!
Stayed 7 nights in Jan 2025

10/10 Excellent

Cathleen

Liked: Cleanliness, staff & service, property conditions & facilities

2/10 Terrible

Latasha

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
ood morning Fenriquez We checked into Kore Tulum on Friday Jan. 3, 2025, during the check in process we were informed about the policy of lost keys and lost bracelets. However we were not informed about the water being turned off at certain time of the night. We left our room around 9pm and returned to the hotel with no running water, which is totally unacceptable. The hot tub was dirty and prior to leaving the hotel the water in the hot tub the water pressure was very low. Are returning to our room after a long night on vacation we were hit very a very uncomfortable unpleasant situation to not being able to take a shower. The front staff members inconveniently offered us to walk to another building in the late night to take a shower for 10 different people. This is not how I expected my vacation to be. This morning we asked to be changed to another building and room because the staff informed us that water will be shut off every night from 12am to 5am. Also the water temperature was cold this morning once the water was turned back on. We are requesting to be moved into new rooms where the water is not being shut off! The staff Sebastian stated the water is only turn off in building 1 and 2! This is not fair that we pay our money to stay and can’t enjoy and nice how shower once we come in from our night out. The shower towels were dirty the sheets! This was the worst hotel i have ever stayed in.
Stayed 3 nights in Jan 2025

2/10 Terrible

Trenae

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the worst property ever save yourself and do not stay here there was no running water st night jacuzzi didn’t work and that was an upgrade. There was no help from Expedia or staff regarding this matter we had to be back before 11 to shower we were offered another room not to switch but to shower in .
Stayed 3 nights in Jan 2025

2/10 Terrible

imani

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I would like to request a full Refund just for my Stay I had the absolute most horrendous experience in my entire life at the resort we stayed in. Upon arrival they informed us about the room key and wrist band me and party went out to eat came back to the ac not working and no running water when we told the staff they said there was nothing they can do about it we had to go to another room to shower which was about a 5 min walk outside in the dark the next morning we were told the water would be back on and wasn’t the water pressure was really low an there was no hot water please do something about this manner I spoke with the resort ppl an informed them that I would be requesting a full refund and they said to go through the booking agency also the restaurant we ate at the menu was out of everything the whole experience was horrible and a waste of time in a beautiful country
Stayed 3 nights in Jan 2025

2/10 Terrible

Markeasha

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the time of arrival my experience was horrible. They had my reservations wrong and refused to help resolve the issue. When I asked for management they again refused to allow me to speak with management the entire time. Once night fell and I wanted to shower from a long day of travel; there was no water. The staff stated they turn the water off every night until 5am. This was the most inconvenient thing I have ever heard of. The towels left in the room were dingy as ever. They basically looked black they were so nasty. The hot tub I had in the room for up charge did not work. I asked for a microwave and staff told me the microwave was in the restaurant and when I went to the restaurant who stated there is no microwave it’s broke. The entire resort was nasty, old and looks like it’s closed down. My entire stay was horrible. I am requesting a refund for my stay as I have discussed with the resort staff as well.
Stayed 3 nights in Jan 2025

2/10 Terrible

Domonic

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
mole unclean no water AC, not working
Stayed 3 nights in Jan 2025

2/10 Terrible

Ghanshyam

Stayed 14 nights in Nov 2024

10/10 Excellent

Priscilla Tiffany

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Dec 2024

8/10 Good

Elizabeth

Liked: Cleanliness
Disliked: Staff & service
Stayed 6 nights in Dec 2024

2/10 Terrible

Ghanshyam

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property was so awful that me and my family checked out after just one night. The towels were not clean, nor were the rooms. "Room Service" did not exist. I took pictures of the clumps of chlorine in the pool. Two restaurants were advertised; the hotel only had one. The list of problems with the place is endless. It is fraudulent of Expedia to advertise this hotel the way that it does. There should be laws against this.
Stayed 14 nights in Nov 2024

6/10 Okay

Seth

Liked: Staff & service
Stayed 6 nights in Dec 2024

4/10 Poor

Rosalie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property has potential if the hotelanagers or administration would invest in the up keep. Food was very limited, no activities directly from the hotel, you needed to book with another hotel in order to do activities. The staff was really friendly and very respectful and willing to accommodate, but they can't help the limitations that they are up against.
Stayed 5 nights in Dec 2024

2/10 Terrible

Omar

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Updated maintenance of the property is BADLY needed. Room had mildew smell. Sheets didn’t smell fresh.
Stayed 3 nights in Nov 2024

10/10 Excellent

William T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
You stay with tha nature and the sound of the ocean. Paradise place
Stayed 4 nights in Nov 2024

4/10 Poor

Amy

Travelled with partner
Liked: Cleanliness
Disliked: Amenities
Not what we expected. The check in process left a lot to be desired, we were not provided any instructions on the hotel (such as dining hours, pool towels or wifi) or given a map. After being led to our room, we found it had only been partially cleaned before our arrival. Stains were present on the furniture, the lock was broken on the door etc. During our stay we had to phone the front desk for multiple issues in the room (AC stopped working, water leaking through the roof) and we did have a prompt response to those concerns. The majority of staff were absolutely lovely. The grounds were well maintained despite the buildings themselves being a little run down. We found that the pool bar was only manned occasionally leading to some difficulties getting drinks throughout the day. The website for the hotel lists three different restaurants, however it is really one restaurant with three different menus that vary throughout the week. There was no buffet, it was all food that had to be ordered. Also, not once in our week long stay did they have all items lists on the menu.
Stayed 7 nights in Nov 2024

4/10 Poor

Alexa

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Nov 2024

8/10 Good

Josh

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Our experience here was better than average based on the reviews. For travel on a budget, we had a great time. There were plenty of things that didn't work, or weren't available, but I found myself enjoying the things that did and were. We had some standout staff members who were super friendly, like Faustino and Fernando, that made us some of the best margaritas we have ever drank! The food we had was flavourful, served quickly, and felt good to eat (no sickness here). The room was comfortable, clean, and quiet, even during the storm that came in through the week. The downsides were mostly that some of the facilities need maintenance. Our AC didn't work, and neither did the jets in our jacuzzi (though it did get clean hot water!). Apart from that there were some limited options when it came to food, even running out of beer entirely for a day. A few more staff, more frequent restocking, and some maintenance would have made this trip a 5/5. For the price we paid, with the expectations we had, I would recommend Kore to anyone traveling for all-inclusive on a budget.
Stayed 3 nights in Nov 2024

4/10 Poor

Zachary

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Very old and outdated. The property needs a lot of maintenance. The staff is great and responsive. Many of the problems are out of their control. The food was good, but all of the deserts we had were not very good. A lot of gym equipment is broken. It seems like a very neglected place and it used to be a great place to come. Again, the staff are amazing. Check out more recent reviews of this place before staying. I think we came at the beginning of the season and they were getting everything ready and back in the swing of things.
Stayed 3 nights in Nov 2024

2/10 Terrible

ENRIQUE

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Skeleton staff 1 place to eat no managers on duty to speak to NOT 1. Was charged a few to leave
Stayed 5 nights in Nov 2024

2/10 Terrible

Amy

Stayed 4 nights in Oct 2024