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Maya Tulum by G Hotels

3.5 star property
VIP Access

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Photo gallery for Maya Tulum by G Hotels

Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor pool, open 8:00 AM to 7:00 PM, pool umbrellas, pool loungers
Outdoor dining
Exterior
View from room

Reviews

7.8 out of 10
Good

Popular amenities

  • Breakfast available
  • Spa
  • Bar
  • 24/7 front desk
  • Housekeeping

Explore the area

Map
Carr. Tulum-Boca Paila Km 7 Lote 10, Tulum, QROO, 77780
  • Tulum Beach
    ‪2 min walk‬
  • Tulum National Park
    ‪3 min drive‬
  • Tulum Mayan Ruins
    ‪12 min drive‬
  • Tulum Intl. Airport (TQO)
    ‪54 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for BONUS+ members
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Room options

View all photos for Ocean View King

Ocean View King | Premium bedding, minibar, in-room safe, blackout curtains

Ocean View King

  • 16 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Suite Oceanfront Two Double Beds

Suite Oceanfront Two Double Beds | Premium bedding, minibar, in-room safe, blackout curtains

Suite Oceanfront Two Double Beds

  • 25 sq m
  • Beach view
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed Minipool

Premium bedding, minibar, in-room safe, blackout curtains

Oceanfront King Bed Minipool

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View Two Double Beds

Jungle View Two Double Beds | Premium bedding, minibar, in-room safe, blackout curtains

Jungle View Two Double Beds

  • 16 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Ocean View Two Double Beds

Ocean View Two Double Beds | Premium bedding, minibar, in-room safe, blackout curtains

Ocean View Two Double Beds

  • 16 sq m
  • Ocean view
  • Sleeps 4
  • 2 Double Beds

View all photos for Suite King Oceanfront Minipool Jacuzzi

Suite King Oceanfront Minipool Jacuzzi | Premium bedding, minibar, in-room safe, blackout curtains

Suite King Oceanfront Minipool Jacuzzi

  • 40 sq m
  • Beach view
  • Sleeps 2
  • 1 King Bed

View all photos for Oceanfront Two Double Beds Minipool

Oceanfront Two Double Beds Minipool | View from room

Oceanfront Two Double Beds Minipool

  • 16 sq m
  • Sea view
  • Sleeps 4
  • 2 Double Beds

View all photos for Jungle View King Bed Minipool

Jungle View King Bed Minipool | Premium bedding, minibar, in-room safe, blackout curtains

Jungle View King Bed Minipool

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Mayan Villa House

Mayan Villa House | Premium bedding, minibar, in-room safe, blackout curtains

Mayan Villa House

  • 50 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Suite Jungle View Two Double Beds

Suite Jungle View Two Double Beds | Premium bedding, minibar, in-room safe, blackout curtains

Suite Jungle View Two Double Beds

  • 25 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Bed

View all photos for Oceanfront King Bed

Premium bedding, minibar, in-room safe, blackout curtains

Oceanfront King Bed

  • 16 sq m
  • Sea view
  • Sleeps 2
  • 1 King Bed

View all photos for Jungle View King

Jungle View King | Premium bedding, minibar, in-room safe, blackout curtains

Jungle View King

  • 16 sq m
  • Sleeps 2
  • 1 King Bed

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About this property

Maya Tulum by G Hotels

Beachfront, with full-service spa
Spend the day relaxing on the beach or pampering yourself at Maya Tulum by G Hotels's full-service spa.
Maya Tulum by G Hotels offers 51 air-conditioned accommodations with a safe and a hairdryer. Beds feature premium bedding. Guests can make use of the in-room espresso makers and minibars. Bathrooms include a shower with a rainfall showerhead, and complimentary toiletries. Additionally, rooms include a ceiling fan and blackout curtains. An iron/ironing board and hairdryers can be requested. Housekeeping is provided on a daily basis.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on-site or nearby; fees may apply.

Maya Tulum Spa has 4 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and reflexology.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 14 years old are not allowed in the spa.

Our customers tell us that they can't get enough of the helpful staff at Maya Tulum by G Hotels. During your stay, you're just a quick walk from Tulum Beach. Enjoy features like free self-parking, plus a full-service spa and an outdoor pool. This property offers pet-friendly amenities, such as food and water bowls.
  • Free self-parking
  • Grab something to eat at the restaurant or stop for a drink at the bar/lounge
  • Cooked-to-order breakfast served daily for a fee
  • Take a swim in the outdoor pool
  • Treat yourself to facials, Swedish massages or detox wraps at Maya Tulum Spa
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes yoga classes
  • Steps from Tulum Beach and a 3-minute drive from Tulum National Park
  • Dogs welcome for a fee (restrictions apply)
  • Pet-friendly amenities are available, including food and water bowls
Maya Tulum by G Hotels offers its guests a full-service spa and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge.

A meeting room and coworking spaces are available. Spa services, a terrace, and multilingual staff are also featured at Maya Tulum by G Hotels. Limited free parking is available on a first-come, first-served basis. A complete renovation of Maya Tulum by G Hotels was completed in April 2022.

Smoking is allowed in designated areas at this 3.5-star Tulum hotel.

For a fee, guests can enjoy a cooked-to-order breakfast daily from 7:00 AM to 10:30 AM.
Maya Tulum by G Hotels has a restaurant on site.

Languages

English, Spanish

Property amenities

Internet

  • Available in all rooms: WiFi

Parking and transport

  • Free secured, uncovered self parking on site
  • Limited on-site parking

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 20 to 40 for adults and USD 20 to 40 for children
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Things to do

  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Yoga classes

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Proposal/romance packages
  • Tour and ticket assistance

Business services

  • Computer station
  • Coworking space
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Outdoor furniture
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • Outdoor treatment areas
  • Prenatal massages
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages
  • Thai massages

Accessibility

  • No lift
  • Smooth flooring in room

Room amenities

Bedroom

  • Blackout drapes
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Food and drink

  • Espresso maker
  • Minibar

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board on request
  • Mobile key entry
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 AM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: USD 50 per pet, per night, plus a deposit of USD 500 per stay
  • Only dogs are allowed
  • Maximum 1 (weight limit: 22 lb per pet)
  • Pets cannot be left unattended
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 4 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types at the property

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 20 to 40 for adults and USD 20 to 40 for children
  • Pet deposit: USD 500 per stay
  • Pet fee: USD 50 per pet, per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
On-site parties or group events are strictly prohibited
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a first aid kit
Front desk staff will greet guests on arrival at the property.

We should mention

  • Pool access available from 8:00 AM to 7:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 4 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Maya Tulum
Maya Tulum Retreat And Resort
Maya Tulum Retreat Resort
Maya Tulum Retreat Hotel
Maya Tulum Resort Wellness Retreat
Maya Resort Wellness Retreat
Maya Tulum Wellness Retreat
Maya Wellness Retreat
Maya Tulum by G Hotels Hotel
Maya Tulum by G Hotels Tulum
Maya Tulum by G Hotels Hotel Tulum
Maya Tulum Resort Wellness Retreat

Maya Tulum by G Hotels Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 171 out of 343 reviews
Rating 8 - Good. 65 out of 343 reviews
Rating 6 - Okay. 33 out of 343 reviews
Rating 4 - Poor. 32 out of 343 reviews
Rating 2 - Terrible. 42 out of 343 reviews

8.4/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Jan 2025

10/10 Excellent

Sharon

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Beach was beautiful! Rooms were clean, staff was friendly and helpful
Stayed 2 nights in Dec 2024

2/10 Terrible

Hala, Dearborn

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

4/10 Poor

Matthew

Travelled with family
Disliked: Staff & service, room comfort
What a joke.
Staffing is an issue from what we can see right from the start. The breakfast was always out of coffee, staff struggled to get tables cleaned off once others were done and trying to get your cheque, event to just sign it to your room, had a line up due to only one credit card machine and staff trying to do other tasks. The first few nights sleep were good, listening to the waves while you sleep. Then on night 3, the bar (which happens to be owned separately from the resort begin blasting music at 8am. After repeated requests to stop, they continued and we were told they don't manage the bar. We were then warned that the bar had a 36 hour booze and drug fest planned for new years eve day and new years day. It was a horrible experience and our estimation is that the guests were not even staying on resort. I like to party and celebrate but by 3am, the noise was overwhelming and we had to demand to be moved into a hut on the far side of the resort to try and get some sleep as we had a fishing excursion booked for the morning. When we got up to go fishing and return our original room, there was literally drunken people sleeping on the steps of the bar and in the sand at 8am. Ultimately, the fact that the bar is a separate business and has competing interests from the hotel and their guests, has this place full of undesirables. I won't get into all the issues with cartel controls of cabs and bars in the area now, but this is our 3rd trip to Tulum in 6 years and will be our last.
Stayed 6 nights in Dec 2024

6/10 Okay

David

Liked: Property conditions & facilities, room comfort
Was a nice and beautiful aside from the pungent smell of the bathroom sewer system. Overall, the views were wonderful and it was very relaxing.
Stayed 5 nights in Dec 2024

10/10 Excellent

Nina

Stayed 4 nights in Dec 2024

2/10 Terrible

elizabeth

Stayed 1 night in Dec 2024

4/10 Poor

Ugurcan

Travelled with partner
Disliked: Staff & service, amenities
Outdoor Area of the resort is beautiful and maintained very well. It smelled moldy in our room and the water coming out of the shower was salty. Also the drain pipe smelled very weird. Breakfast is horrible, we had dinner once in the resort and the food was served cold. Would not recommend eating there.
Stayed 2 nights in Dec 2024

8/10 Good

Tara

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Dec 2024

6/10 Okay

Greg

Stayed 2 nights in Dec 2024

8/10 Good

Vera

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

10/10 Excellent

Nina

Stayed 6 nights in Dec 2024

10/10 Excellent

Adam

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful room just steps from the beach and ocean. We will definitely be back!

4/10 Poor

Tabatha, saginaw

Disliked: Staff & service
The beach is beautiful!!!!
Stayed 4 nights in Dec 2024

10/10 Excellent

Nicole

Stayed 2 nights in Nov 2024

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, staff & service
The view is beautiful. The smell in the room was terrible. The food was mediocre. The staff was nice. The Mayan clay masque treatment was exceptional.
Stayed 3 nights in Dec 2024

10/10 Excellent

Pedro

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2024

8/10 Good

Madalina

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
Overall it was a nice stay, beautiful place, great beach! I traveled with my sister and we both loved the views Few things we didn’t like: -the smell in the room was like mold, not easy to breath -the water in the sink and shower is salty -there were many bugs in the bathroom floor and room/bed -the tissue box was empty -outlet very soggy/ not cleaned -sink water leaking if not opened on high jet. -the restaurant that offered breakfast the staff wasn’t nice and I asked for fresh juice, they said it’s fresh but it was from concentrate. We both didn’t drink it and had to pay $10 US for it because they said we can’t send it back. That was not nice!
Stayed 1 night in Dec 2024

10/10 Excellent

Monica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has really everything you could want as well is extremely clean and well maintained. Loved the massage and the yoga class. Really a wonderful stay and would recommend to anyone travelling to Tulum!!
Stayed 1 night in Nov 2024

2/10 Terrible

Alicia

Book once I got the location and they showed me a queen said it was all they had. I stillcharged
Stayed 1 night in Nov 2024

2/10 Terrible

María

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
There was no water to shower Service in the restaurant was horrible and at the front desk was as bad as the other.
Stayed 2 nights in Nov 2024

10/10 Excellent

Diego

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2024

10/10 Excellent

OSCAR, Rialto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A/c not working properly
Stayed 4 nights in Nov 2024

10/10 Excellent

Alejandro

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great staff and property
Stayed 1 night in Nov 2024

10/10 Excellent

Suryk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property!!
Stayed 1 night in Nov 2024