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Novotel Citygate Hong Kong

4.0 star property

Choose dates to view prices

your current months are December, 2024 and January, 2025.
December 2024
January 2025

Photo gallery for Novotel Citygate Hong Kong

City view
Seasonal outdoor pool
Premier Room, 1 Queen Bed (Executive) | Minibar, in-room safe, desk, blackout curtains
Garden
Exterior

Reviews

8.4 out of 10

Very good

Popular amenities

  • Free airport shuttle
    Free airport shuttle
  • Parking available
    Parking available
  • Gym
    Gym
  • Bar
    Bar
  • Room service
    Room service
  • Pool
    Pool

Explore the area

Map
51 Man Tung Road, Tung Chung, 0
  • Tung Chung New Development Ferry Pier
    8 min walk
  • Citygate Outlets
    9 min walk
  • Ngong Ping Cable Car Tung Chung Station
    14 min walk
  • Hong Kong (HKG-Hong Kong Intl.)
    8 min drive

Room options

View all photos for Superior Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Superior Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Suite, 1 King Bed (Executive)

Premier Suite, 1 King Bed (Executive) | Minibar, in-room safe, desk, blackout curtains

Premier Suite, 1 King Bed (Executive)

  • 57 sq m
  • Mountain view
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Twin Room, 2 Single Beds

Minibar, in-room safe, desk, blackout curtains

Standard Twin Room, 2 Single Beds

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Premier Room, 1 Queen Bed (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 1 Queen Bed (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Family Room, Multiple Beds, Accessible

Family Room, Multiple Beds, Accessible | Minibar, in-room safe, desk, blackout curtains

Family Room, Multiple Beds, Accessible

  • 56 sq m
  • Mountain view
  • Sleeps 4
  • 1 Queen Bed and 2 Single Beds

View all photos for Standard Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Standard Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

View all photos for Premier Room, 2 Single Beds (Executive)

Minibar, in-room safe, desk, blackout curtains

Premier Room, 2 Single Beds (Executive)

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 2 Single Beds

View all photos for Superior Room, 1 Queen Bed

Minibar, in-room safe, desk, blackout curtains

Superior Room, 1 Queen Bed

  • 28 sq m
  • Mountain view
  • Sleeps 3
  • 1 Queen Bed

Similar properties

Exterior

Four Points By Sheraton Hong Kong, Tung Chung

Free airport shuttle
Free WiFi
Restaurant
Air conditioning
4.6 out of 5, Wonderful, (910)
The price is CHF 148
for 1 night
includes taxes & fees
7 Dec - 8 Dec
Four Points By Sheraton Hong Kong, Tung Chung

About this property

Novotel Citygate Hong Kong

Mountain hotel connected to a shopping centre in Tung Chung with 3 restaurants
This smoke-free hotel features 3 restaurants, a fitness centre and a bar/lounge. Free WiFi in public areas and a free airport shuttle are also provided. Other amenities include a coffee shop/cafe, valet parking and 24-hour room service. Housekeeping is available on request.
Novotel Citygate Hong Kong offers 440 accommodations with minibars and laptop-compatible safes. 40-inch LCD televisions come with satellite channels and pay-per-view films. Bathrooms include baths or showers, dressing gowns, slippers and complimentary toiletries.

This Tung Chung hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

A children's pool and a seasonal outdoor pool are on site. Other recreational amenities include a fitness centre.
Novotel Citygate Hong Kong's proximity to the airport gets high marks from our customers. During your stay, you'll be connected to a shopping centre and just a quick walk from Tung Chung New Development Ferry Pier. Free WiFi in public areas, a free round-trip airport shuttle and 3 restaurants are available.
  • Free Wi-Fi in some public areas
  • Enjoy a bite to eat at Essence, a buffet restaurant that serves international cuisine
  • Buffet breakfast served daily for a fee
  • Valet parking and self-parking available for a fee
  • Take a swim in the seasonal outdoor pool
  • Services include dry cleaning/laundry, a concierge and tour or ticket assistance
  • On-site recreation includes a gym
  • Guests have great things to say about the helpful staff and the proximity to shopping
  • 14 minutes by car from Hong Kong Disneyland® Resort and 7 minutes from AsiaWorld-Expo
  • Free airport shuttle service
Novotel Citygate Hong Kong offers its guests a seasonal outdoor pool, a fitness centre, and a children's pool. There are 3 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site and WiFi is free in public spaces.

Event space at this hotel measures 4790 square feet (445 square metres) and includes conference space. Multilingual staff, tour/ticket assistance, and a garden are also featured at the business-friendly Novotel Citygate Hong Kong. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available.

This 4-star Tung Chung hotel is smoke free.

For a fee, guests can enjoy buffet breakfast on weekdays from 6:30 AM to 10 AM and at the weekend from 6:30 AM to 11 AM.
Essence – This buffet restaurant specialises in international cuisine and serves breakfast, brunch, lunch and dinner.
Olea – This restaurant specialises in Italian cuisine and serves brunch, lunch and dinner. Open daily.
Andante – This bar specialises in international cuisine and serves breakfast, brunch, lunch and dinner. Happy hour is offered. Open daily.
24-hour room service is available.

Languages

Chinese (Cantonese), Chinese (Mandarin), English

Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free return airport shuttle from 6 AM to 11:30 PM at scheduled times
  • Parking on site (HKD 250 per day)
  • Valet parking on site (HKD 250 per day)
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10 AM on weekdays and 6:30 AM to 11 AM on weekends; HKD 140 to 206.80 for adults and HKD 103.40 to 103.40 for children
  • 3 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • Andante
  • Essence
  • Olea

Family friendly

  • Children's pool
  • Free cot
  • Rollaway/extra bed (surcharge)
  • Seasonal outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Business services

  • 4,790 square feet of conference space
  • 7 meeting rooms
  • Computer station

Outdoors

  • Garden
  • In the mountains
  • Vegetable garden

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 1 accessible parking space
  • Assistive listening devices
  • Lift (102 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 100% renewable energy
  • 23 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2006
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Bathtub or shower
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2 PM; check-in end time: 5:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival
This property does not provide disposable personal items, such as comb, loofah, shaver, nail file, and shoe mitt.
It is the property’s policy that children under 18 years of age cannot be accommodated at the property without an accompanying parent or legal guardian. Guests are required to provide proof of the parental or legal guardian relationship and authorisation upon arrival.

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 1 December to 31 March:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 15 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for HKD 550.0 per day.
  • Free cots (infant beds)!

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: HKD 800.00 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: approximately HKD 140 to 206.8 for adults and HKD 103.4 to 103.4 for children
  • Self-parking fee: HKD 250 per day
  • Valet parking fee: HKD 250 per day
  • Rollaway bed fee: HKD 550.0 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property uses a grey water recycling system
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
Front desk staff will greet guests on arrival.

We should mention

  • The seasonal pool will open in March and close in October.
  • One child aged 15 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Citygate Hong Kong Novotel
Citygate Novotel
Citygate Novotel Hong Kong
Hong Kong Citygate Novotel
Hong Kong Novotel Citygate
Novotel Citygate
Novotel Citygate Hong Kong
Novotel Citygate Hotel
Novotel Citygate Hotel Hong Kong
Novotel Hong Kong Citygate
Novotel Citygate Hong Kong Hotel Hong Kong
Novotel Hong Kong Airport
Novotel Citygate Hong Kong Hotel Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel
Novotel Citygate Hong Kong Tung Chung
Novotel Citygate Hong Kong Hotel Tung Chung

Novotel Citygate Hong Kong Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 456 out of 1002 reviews" "
Rating 8 - Good. 373 out of 1002 reviews" "
Rating 6 - Okay. 97 out of 1002 reviews" "
Rating 4 - Poor. 47 out of 1002 reviews" "
Rating 2 - Terrible. 29 out of 1002 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Shirley

Liked: Cleanliness
Stayed 4 nights in Aug 2024

10/10 Excellent

Fabio, Windsor

Liked: Cleanliness, staff & service, property conditions & facilities
Arya was fantastic for in helping us with our reservation after our flight was cancelled
Stayed 1 night in Aug 2024

10/10 Excellent

Noel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stopover
We got complimentary cable car tickets and a little cupcake with a greeting card for my wife's birthday. Thank you very much!
Stayed 1 night in Aug 2024

10/10 Excellent

Noel D

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top floor
We were upgraded to the top floor, more space with a nice view. We found the bed a little hard and there was a sewer smell in the WC. The airport shuttle and the convenient location (to dining, shopping and MRT) is the reason we stay here. Service is also friendly.
Stayed 1 night in Aug 2024

8/10 Good

Jenny

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
I liked how the hotel has a buffet, that is very nice.
Stayed 1 night in Aug 2024

8/10 Good

Peilei

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Aug 2024

10/10 Excellent

Chaitanya, Jamesville

Stayed 1 night in Jun 2024

4/10 Poor

Pui Chun

Disliked: Cleanliness
Once you enter the room, it has very strong moldy smell. The bedside light wasn’t function properly, it kept blinking. Bathtub has water stains all over. The bed has hairs, no sure if they change the sheet between stays. The worst thing is the tv. I wasn’t able to turn off the tv. The remote wasn’t working! 😤 so I left the tv on entire night. I didn’t want to change the room, due to late arrival, it was midnight. Honestly, this is the first hotel I ever stayed with this many problems. I stayed here because of the transfer flight. The shuttle driver was very nice and helpful. That’s the only thing I like about this hotel. 😂
Stayed 1 night in Aug 2024

10/10 Excellent

Beth, River Forest

Stayed 1 night in Aug 2024

6/10 Okay

mike

Liked: Cleanliness, staff & service, amenities
Poor lobby
Stayed 2 nights in Aug 2024

10/10 Excellent

Chun Wing

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was our Fifth time to stay at this Novotel Citygate hotel. We are arrived at 9:00am , and the staff kindly let us to have the rooms earlier, it is well-considerate and saves lots of hassles. The room is clean and tidy, the location is great for shopping . Will definitely come back again in future
Stayed 1 night in Jul 2024

10/10 Excellent

Mengwen

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient location, spacious room, friendly staff.
Stayed 1 night in Jul 2024

10/10 Excellent

Septo, Jakarta

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Since my meetings were at the airport area so the hotel location is so convenient
Stayed 2 nights in Jul 2024

8/10 Good

Karen

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Jul 2024

10/10 Excellent

Miranda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2024

10/10 Excellent

Yen Chun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent check-in/out experience, easy for shopping and access to MTR.
Stayed 2 nights in Jul 2024

10/10 Excellent

Tak Cheng Rita

Stayed 1 night in Jul 2024

10/10 Excellent

Jacquelyn

Stayed 1 night in Jul 2024

10/10 Excellent

Michael

Liked: Amenities, property conditions & facilities
Quiet on upper floors and clean
Stayed 1 night in Jul 2024

10/10 Excellent

Winnie

Stayed 1 night in Jul 2024

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Airport stop
Good location near airport, good facilities including pool and access to the shopping centee
Stayed 1 night in Jul 2024

10/10 Excellent

Priska

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect location for our disney trip
Stayed 2 nights in Jul 2024

10/10 Excellent

Steven

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable clean room. Great service and friendly staff. A pleasure to stay.
Stayed 1 night in Jul 2024

10/10 Excellent

I Rin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It has a shuttle to the airport. and walking distance to cable car too and near to disneyland. another option if dont want to stay in disneyland resort.
Stayed 2 nights in Jun 2024

10/10 Excellent

hue

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I would pick this hotel again.
Stayed 2 nights in May 2024