6/10 Okay
Yvette
Travelled with family
29 Oct 2024
Liked: Cleanliness
Disliked: Staff & service, amenities
“Resort & Spa” is a misnomer for this hotel. The property is nice and the rooms are decent but look dated. Lighting and WiFi were not great in room. Front desk lacked any idea of customer service and seemed apathetic at best. When I inquired about where we could walk in the area I got a limited response (in fact there is a state park with hiking trails nearby and a path along the river). When I asked for a bit of milk to go with my coffee at 5:45AM prior to the breakfast opening, I got a blank stare and “I don’t think I can do that”. Really? The breakfast is a few carbs options that look pre packed (no yogurt, eggs, oatmeal or non carb options). The gym was pitiful. A closet with an old treadmill, bench and a few weights and no windows in the room. This “resort” can only rely on its old heritage as a high end hotel for so long. Need to get their act together. We previously stayed at the Element at Drum Hill which was less expensive, newer, had a much better breakfast and decent gym. We will not go back to the Chateaux.