I have never had so much interaction with a property manager before, and to their credit, I found Vacasa very responsive. The owner of this property could put some very minor effort in to make this property terrific.
We had issues with the garage door on arrival. It was brutally cold, and the folks renting the other unit couldn’t get in either. Vacasa responded quickly and helped with that, whether it was the cold killing the batteries or what, the snow removal folks mentioned the problem with the garage doors was ongoing.
The electronic key lock to the unit only worked occasionally, and the maintenance tech who came the next day was similarly baffled (there was a key in a lock box that was the backup).
The bottom door shelf of the refrigerator was missing altogether, an irritant with four adults who cook in as it constrained space. There was no gas in the grill, but it was after hours … and we just couldn’t be bothered.
The front wheels were missing from the bottom tray of the dishwasher. With the heavy stoneware dishes, this made loading a chore and the only way the dishwasher ran properly was if we propped up the front of the tray with wine corks — the maintenance tech was unable to resolve this before we left, but candidly I didn’t insist on.
I’m used to vacation properties being, er, well loved, when it comes to kitchen stuff. Enough dishes to serve an army but no crock pot, no pan larger than 8”. Not well equipped for cooking. There wasn’t a single GLASS (only seven plastic glasses) in the unit and coffee cups. Really?
There was no towel bar in the upstairs bath (missing altogether).
All of these issues could easily be paid for if the owner would bother to install weatherstripping around the door in the living room (the visible gap when the overnight lows were in the minus teens was not fully resolved by the dog bed we put in front of it or leaving the thermostat at 80F). Similar issues upstairs as the “closets” are simply uninsulated spaces under the eaves and we were able to use towels to block the cold air from there. The space was tolerable but not comfortable.
On the plus side, the mattresses seemed fine to us (I think they have been replaced since Vacasa took over). The linens and amenities were nice, consistent with other properties from Vacasa.
The TV and internet were fine.
The on-demand/endless hot water helped offset other shortcomings.
The jacuzzi is fine.
Caveat emptor.