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Empress Palace Hotel

4.0 star property

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Photo gallery for Empress Palace Hotel

Reception
Front of property – evening/night
Honeymoon Studio Suite | Individually decorated, individually furnished, desk, laptop workspace
Honeymoon Studio Suite | Private kitchen | Full-sized fridge, microwave, oven, electric kettle
Honeymoon Studio Suite | Private kitchen | Full-sized fridge, microwave, oven, electric kettle

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Air conditioning
  • Kitchen
  • Parking included
  • Laundry
  • Free WiFi

Explore the area

Map
12788 Ross Place, 1, Surrey, BC, V3V6E1
  • Holland Park
    ‪3 min drive‬
  • Guilford Town Centre
    ‪9 min drive‬
  • Hard Rock Casino Vancouver
    ‪15 min drive‬
  • Vancouver, BC (YVR-Vancouver Intl.)
    ‪35 min drive‬

Room options

View all photos for Elite Suite, 1 Bedroom, Ensuite

Elite Suite, 1 Bedroom, Ensuite | Individually decorated, individually furnished, desk, laptop workspace

Elite Suite, 1 Bedroom, Ensuite

  • Sleeps 5
  • 1 Queen Bed and 1 King Bed

View all photos for Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View | Individually decorated, individually furnished, desk, laptop workspace

Romantic Suite, 2 Queen Beds, Non Smoking, Garden View

  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Honeymoon Studio Suite

Honeymoon Studio Suite | Bathroom | Bidet, soap, shampoo, toilet paper

Honeymoon Studio Suite

  • Sleeps 2
  • 1 King Bed

View all photos for Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

Individually decorated, individually furnished, desk, laptop workspace

Basic Room, 1 Queen Bed, 2 Bathrooms, Garden View

  • Sleeps 2
  • 1 Queen Bed

View all photos for Family Suite

Family Suite | Individually decorated, individually furnished, desk, laptop workspace

Family Suite

  • Sleeps 7
  • 1 Single Bed, 1 Queen Bed and 1 Single Bunk Bed

View all photos for Honeymoon Suite, 1 Bedroom

Honeymoon Suite, 1 Bedroom | Individually decorated, individually furnished, desk, laptop workspace

Honeymoon Suite, 1 Bedroom

  • Sleeps 2
  • 1 Queen Bed

View all photos for Grand Room, Balcony, Garden View

Grand Room, Balcony, Garden View | Individually decorated, individually furnished, desk, laptop workspace

Grand Room, Balcony, Garden View

  • Sleeps 6
  • 2 King Beds

View all photos for Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

Individually decorated, individually furnished, desk, laptop workspace

Family Room, 1 Bedroom, Refrigerator & Microwave, Courtyard Area

  • Sleeps 8
  • 2 King Beds and 2 Single Beds

View all photos for Economy Room

Economy Room | Individually decorated, individually furnished, desk, laptop workspace

Economy Room

  • Sleeps 2
  • 1 Queen Bed

View all photos for Luxury Suite

Luxury Suite | Individually decorated, individually furnished, desk, laptop workspace

Luxury Suite

  • Sleeps 4
  • 2 Queen Beds

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  • Breakfast included
  • Parking included
  • Free WiFi
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3.5 out of 5, Good, (1004)
The price is CHF 125
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includes taxes & fees
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About this property

Empress Palace Hotel

Guesthouse in Surrey with free parking
Along with a microwave in a common area, this smoke-free guesthouse has a fridge in a common area and dry cleaning. Free WiFi in public areas and free self parking are also provided. Additionally, express check-out, wedding services and a garden are on-site.
Empress Palace Hotel offers 15 shared accommodations, which are air-conditioned, accessible via exterior corridors and feature shared/communal kitchens. This individually decorated and furnished accommodation has separate dining areas and includes desks. Guests can surf the web using complimentary wireless Internet access. Full-sized fridge/freezers and microwaves are provided.
The recreational activities listed below are available either on-site or nearby; fees may apply.
During your stay at Empress Palace Hotel, you'll be within walking distance of Taj Park Convention Centre. You'll find features such as free WiFi in public areas and free self-parking, plus dry cleaning service.
  • Free WiFi
  • Free self-parking
  • Amenities include a terrace, a fireplace at reception and TV in a common area
  • On-site recreation includes a playground
  • Just a 3-minute drive from Taj Park Convention Centre and a few minutes from Bear Creek Park
  • Pets welcome for a fee
As a guest of Empress Palace Hotel, you'll find a terrace, a garden, and a fireplace in the lobby. Public spaces have free WiFi. Empress Palace Hotel also features dry cleaning/laundry services, express check-out, and a microwave in a common area. Limited free parking is available on a first-come, first-served basis.

This 4-star Surrey guest house is smoke free.

Languages

Arabic, English, Farsi, Hindi

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 3 metres
  • Street parking available
  • Free secured, uncovered self parking on site
  • Limited on-site parking (max 1 space per unit)

Things to do

  • Playground
  • TV in common areas

Family friendly

  • In-room full-sized refrigerator/freezer
  • In-room microwave
  • Playground
  • Separate in-room dining area

Conveniences

  • Limited-hour front desk
  • Shared microwave
  • Shared refrigerator

Guest services

  • Dry cleaning/laundry service
  • Wedding services

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No lift
  • Stair-free path to entrance
  • Well-lit path to entrance

Room amenities

Bathroom

  • Bidet
  • Shampoo
  • Soap
  • Toilet paper

Food and drink

  • Cookware, dishware, and utensils
  • Electric kettle
  • Full-sized refrigerator/freezer
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Shared kitchen access

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Heated floor
  • Heating
  • Individual decor
  • Individual furnishings
  • Laptop workspace
  • Separate sitting area
  • Shared accommodation

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 49.00
Late check-in subject to availability
Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
Minimum check-in age - 18

Check-out

Check-out before noon
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

The property charges 5 per cent for credit card payments
The front desk is open daily from 1:00 PM - midnight
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 9:00 PM please contact the property in advance using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

  • Pets: USD 29 per pet, per day (maximum USD 4 per stay), plus a one-time cleaning fee of USD 20 and a deposit of USD 100 per day
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for USD 150.0 per day.

Payment types at the property

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per accommodation, per stay
  • Cash Cleaning deposit: USD 50 per stay
  • Cleaning fee: USD 39 per accommodation, per stay.
  • Administrative fee: USD 29 per accommodation, per night
  • Service fee: USD 10 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet deposit: USD 100 per day
  • Pet fee: USD 29 per pet, per day (maximum USD 4 per stay) plus a one-off USD 20 cleaning fee
  • Service animals are exempt from fees
  • Early check-in fee: USD 49.00 (subject to availability)
  • Late check-in fee: USD 29 for check-in between 11:30 PM and 2:30 AM
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: USD 150.0 per day
  • Electricity fee: USD 5 per night
  • Heating fee: USD 5 per night
  • Credit card charges are subject to a surcharge of 5 per cent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

This property is managed by a professional host. The provision of housing is linked to their trade, business or profession.
Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
The front desk at this property is open daily from 1:00 PM - midnight.
To arrange for check-in, guests must contact the property at least 24 hours prior to arrival using the information on the booking confirmation. Guests arriving after 9:00 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival at the property.

Property is also known as

Empress Palace Hotel Surrey
Empress Palace Hotel Guesthouse
Empress Palace Hotel Guesthouse Surrey

Empress Palace Hotel Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 81 out of 97 reviews
Rating 8 - Good. 2 out of 97 reviews
Rating 6 - Okay. 1 out of 97 reviews
Rating 4 - Poor. 2 out of 97 reviews
Rating 2 - Terrible. 11 out of 97 reviews

9.4/10

Cleanliness

9.4/10

Staff & service

9.6/10

Amenities

9.4/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Zak

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We noticed they gave two types of rooms and suites Rooms with shared bath that is pretty good lower price like inns around Or Private suites like hotels We booked a room but they explained us is better we upgrade to suite and we did Everything was perfect there for us Being Family of 8 children with wife is not easy So I always consider safety and comfort This is my best experience by now We felt were hosted by their heart and wills to bring more laughter for us during Christmas
Stayed 1 night in Dec 2024

10/10 Excellent

Ali

Travelled with family, Business traveller, Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Majestic look
Stayed 1 night in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

8/10 Good

Ian

Liked: Staff & service
The owner was lovely. Property was way overpriced but it was the weekend of the Eras Tour so everywhere was. It's basically a big house with numbers pasted on the doors of extremely basic rooms. Shared bathroom. Zero amenities. As basic as you can get. If you're cool with that, then it might work for you. If I had other options that weekend I would have taken them.
Stayed 2 nights in Dec 2024

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2024

10/10 Excellent

Jannet

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like this place It is very continent and safe Protected and easy access Price is fair and our family regularly visiting us staying here
Stayed 1 night in Dec 2024

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2024

2/10 Terrible

Nicole

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I booked and wanted to cancel because the price was too high when we added additional guests. She refused to cancel my reservation and charged me over 500 for a room I didn’t even stay in. After she refused to cancel, I did not want to stay there. She was price gouging because there was a Taylor swift concert.
Stayed 1 night in Dec 2024

10/10 Excellent

Siba ja

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got 30 percent discount for a month stay Pretty great inside and neat
Stayed 1 night in Nov 2024

10/10 Excellent

Baran

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress palace exceeded my expectation Good location and truly nice experience and staff beside being cleaned well Highly recommended
Stayed 1 night in Nov 2024

10/10 Excellent

Newma

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
To be sure that they perform very well message them on their boats up at least a day ahead before your arrival. In that case I am sure you will be having great time like the way the way that they performed for us. The reason is get a limited company and they have few executive rooms and suites unlimited number of the stuff. They represent the best for respected people like us to tell them ahead that telling we are coming.
Stayed 1 night in Nov 2024

10/10 Excellent

Raga

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We are glad that rusted out Intuition I’m booked a suite in this role your villa suite the book was on the third level or if you were steps that was very easy to access free fast Wi-Fi in the room and parking in front of the room. also provided there is a lot of free parking outside of the suit as well We paid on line
Stayed 1 night in Nov 2024

10/10 Excellent

Amir

Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We love everything of this property My father booked one economy room, and then we upgraded to private suite in the top of Lobby best view very good AC very good Lighting very comfortable bed price was fair very quiet and safe. Thank you thank you thank you.
Stayed 1 night in Nov 2024

10/10 Excellent

Fiya

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed staying in top notch hotel palace
Stayed 1 night in Nov 2024

10/10 Excellent

Sabira

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable for family Kitchen in front of room is a great assets Cozy and clean
Stayed 1 night in Nov 2024

10/10 Excellent

Hana

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best price for great amenities Quiet and charming
Stayed 1 night in Nov 2024

10/10 Excellent

David

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marvelous stays
Stayed 1 night in Nov 2024

10/10 Excellent

Sahaz

Travelled with family, Travelled with family and small children, Business traveller, Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We got what we booked Thank you
Stayed 1 night in Nov 2024

10/10 Excellent

Edward

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Empress Palace Hotel is truly fit for royalty or classic people the phone on and I bought the notice that location what situation I never said family who area is the access to all parts of the city free parking free fast Wi-Fi in our room was provided we have access to kitchen just in front of our room as well. Bl
Stayed 1 night in Nov 2024

10/10 Excellent

Sadigha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were amazed finally we could book a room at a real palace as it What’s anniversary of our marriage I wanted to celebrate with my wife at the Empress palace. Thank you show me a great hospitality respond very fast. I’ll be back come back. I need my music on my. Next year be played
Stayed 1 night in Nov 2024

10/10 Excellent

Heydar

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We recently had the pleasure of staying at the Empress Palace Hotel. We are impressed for quality the stuff , location I’m very attractive to quality always immaculate, spacious and clean location was very safe and easy access by walking or buss
Stayed 1 night in Nov 2024

10/10 Excellent

Ali

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For vacation we recommend it We booked a week there All was great
Stayed 1 night in Oct 2024

10/10 Excellent

Jahan

Travelled with family, Travelled with family and small children, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best of the best We got it listed in our favorites
Stayed 1 night in Oct 2024

2/10 Terrible

Lyn

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This was definitely the worse place I have ever stayed. My bed wasn’t more than a thin foam on a springy frame. The sheets were smelly and didn’t fit the mattress. Pillows were dingy and smelled. The carpets were stained and dirty. The room was small without a TV, just one small table that looked like patio furniture. The bathroom was not even part of the room and disgusting. Dirty, and disgusting as well. I was charged extra when I arrived, being told I should not stay in my original booking as there was no window. So I was ‘upgraded’ but the room was just as terrible. I am so disappointed that this is called a hotel and Expedia is willing to list it for people to stay in. There should be regulations in place to ensure people are safe when they travel.
Stayed 2 nights in Oct 2024

10/10 Excellent

Hamid

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The best stays in city
Stayed 1 night in Oct 2024