We had booked this tiny house for a night of rest before a bicycle race. When we arrived, around 9.30pm, the door would not unlock. The door was misaligned and the automatic unlocking mechanism was stuck. After 10 minutes on the phone with the property manager, he said he would upgrade us to another house in the same area (10 minutes drive). Technical problems like this can happen and communication with the property manager was okay up to this point. When we arrived at the new house, the door was locked and the property manager would not answer his phone anymore. After several attempts, leaving voice mails, text messages, ... we decided to find a hotel. The whole thing cost us almost 2 hours. Totally unacceptable and unprofessional way of handling the situation. The property manager finally got back to us after 11pm, offering a free stay in the future, but no official email about this... Vrbo help line was not super efficient either, but they said they would issue a full refund. 4 days later, I'm still waiting on my refund to post. My first booking with Vrbo might also be my last one.